Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. G... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company, went above and beyond to help me get the vape juice and coils i wanted. I really can't recommend these people high enough. Very professional and customer focused from start to fi... See more
Company replied
Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and defi... See more
Company replied
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled... See more
Company replied
Company details
Written by the company
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Contact info
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, United Kingdom
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great choice and service
June 18, 2026
Reply from Vapeology
Thank you for the 5-star review, Graham.
Vapeology.
Reply from Vapeology
Thank you for your support and the 5-star review richard.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review karen.
Vapeology.
Excellent professional service and…
Excellent professional service and knowledge
Friendly personal service
Feels like visiting a friend
Top range products
June 11, 2026
Reply from Vapeology
Thank you for the 5-star review and your support, Ivor. We really appreciate you.
Vapeology.
First class service thankyou again wayne
June 10, 2026
Reply from Vapeology
Thank you for the 5-star review, Wayne. We appreciate your support.
Vapeology.
Best in Ashford. 5star shop
Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. Great staff, nice well stocked shop. Highly recommend. 👍
April 25, 2026
Reply from Vapeology
Thank you so very much for the outstanding review, Jon. That has really made our day to hear such kind words.
Thank you for taking the time to support us.
Vapeology.
Reply from Vapeology
Thank you for the review, Mark. Is there anything that we could have done better in your opinion that could get us a 5-star review from you?
Vapeology.
Professional and really good staff
Professional and really good staff , excellent service , guys overe there know what they do and even if they are missing anything on shelf they willing to go to back room to look for it . Will be back there anytime I'm in Ashford
May 31, 2026
Reply from Vapeology
Thank you for the outstanding 5-star review, Piotr. we appreciate you chooseing to shop with us.
Vapeology.
Always good choice and great sevice
May 31, 2026
Reply from Vapeology
Thank you for the 5-star review, Paul. We appreciate your support.
Vapeology.
Reply from Vapeology
Thank you for your 5 star review,Annie. we appreciate your support.
Vapeology.
I wasn't happy that my order arrived a…
I wasn't happy that my order arrived a day late, I ordered before 12 and expected ne t day delivery. This didn't happen.
May 20, 2026
Reply from Vapeology
Thank you for your review, Neil. I apologise for the bad experience with your delivery. Unfortunately, we can't control what happens with deliveries once they're handed to the delivery company.
But I will happily refund the cost of next-day shipping for the inconvenience.
i know this wont fix the issue but i hope it helps.
Vapeology.
Great service by the guys in store at…
Great service by the guys in store at Ashford. Very helpful and knowledgeable
May 19, 2026
Reply from Vapeology
Thank you for the 5-star review, Jay. We truly appreciate your support.
Vapeology.
Amazing company, customer focused and theu go above and beyond to help
Amazing company, went above and beyond to help me get the vape juice and coils i wanted.
I really can't recommend these people high enough.
Very professional and customer focused from start to finish and I really appreciate the gift for the inconvenience even though it was out of the stores control.
Very helpful and stress free experience from beginning to end, fast shipping too..Thank you
February 9, 2026
Reply from Vapeology
Thank you so much for this outstanding review, Terri. We really appreciate you taking the time to support us, and we are so happy that you had a great experience with us.
Thank you.
Vapeology.
Reply from Vapeology
Thank you for the 5 star review chris , we pride our selves on our customer service and the boys really appreciate the fantastic feedback !
I had aService text message letting me know my…
I had a text message letting me know my ordr was ready to collect
Staff always very helpful
May 7, 2026
Reply from Vapeology
Thank you for the 5-star review, Peter. We always try to help where we can, and we really appreciate your support.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Mandy. We truly appreciate you taking the time to support us.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review, Dan. We really appreciate your kind words and support.
Vapeology.
Reply from Vapeology
Thank you for the 5-star review. We really appreciate your support.
Vapeology.
Easy to use website and speedy delivery
April 14, 2026
Reply from Vapeology
Thank you for the 5-star review, David. We truly appreciate your support.
Vapeology.
Great customer service
Great customer service (they rang to check when I accidentally ordered the same thing twice) and the products were excellent too.
April 13, 2026
Reply from Vapeology
Thank you for the amazing 5-star review, Leila. We truly appreciate your support.
Vapeology.
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