VapoShop Reviews 

8,751
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and efficient shipping process. Many people are satisfied with the product quality, describing items as excellent, efficient, and exactly as described. Reviewers also highlight the competitive and fair pricing, often finding products cheaper than elsewhere. The customer service receives positive remarks for being helpful, responsive, and professional in resolving issues. However, some customers also noted issues with order fulfillment, including delayed or missing deliveries. These problems were often attributed to specific courier services, with several reviewers mentioning difficulties with UPS regarding tracking and address recognition.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping and... See more

Product

People report positive experiences with product, often highlighting its high quality, efficiency, and ease of... See more

Price

Customers had positive experiences with price, with many reviewers highlighting that the prices were fair,... See more

Order

Users describe ambiguous interactions with order, with some reviewers reporting a hassle-free purchase and no... See more

Service

Customers consistently note positive experiences with service, with many praising the excellent after-sales... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Der Shop ist soweit gut aufgebaut und sehr übersichtlich gestaltet. Der Service ist auch sehr hilfsbereit falls es mal Probleme gibt. Der letzte Einkauf gestaltete sich ein wenig kompliziert was die... See more

Company replied

Rated 5 out of 5 stars

This is a great mini device, very élégant, efficient and easy tu use. I am a big fan of the PAX brand and it's my 5th PAX vapo since I discovered the system. Also the teams are great and helpful whe... See more

Company replied

Rated 5 out of 5 stars

Customer Service ist very helpful and they ship fast as well. Had to replace a device for a second time while still having warranty, and it all went well even though they stopped selling devices from... See more

Company replied

Rated 5 out of 5 stars

I ordered two Vaporizers but only received one in the mail. They were expensive, worth 400€. When I reached out to Customer Service they immediately refunded me even though I didn’t have the pac... See more

Company replied


Company details

  1. Vaporizer Store

Written by the company

With most vaporizers having to be imported from the US, VapoShop started out in 2008 as the first online store in Europe to specialize in high quality vaporizers. We're proud to fulfill a leading role in the vaporizer landscape and carry only vaporizers that meet our strict quality standards.

VapoShop - Simply Vaporizers

Written by the company

Europe's first specialized vaporizer store
VapoShop started out in 2008 with the mission to provide vaporizer enthusiasts throughout Europe with high quality vaporizers at excellent (and fast!) service. Our product offering, as well as the technology of vaporizers has changed quite a bit since we started, but our goal has remained the same. Your feedback help us improve our service, so please take a minute to leave a review.
Fast and secure shipping
Shipping from The Netherlands, which is known as a fast shipping hub, orders to virtually all European countries arrive extremely fast. All products on our website are shipped directly from our own warehouse. Packages are insured and shipped with discreet, plain packaging.
Authorized reseller
We are an authorized reseller for all major brands, ensuring you always receive the latest version of a vaporizer, backed by our own warranty as well as that of the manufacturer. Unlike some others in this field, we choose not to carry knock-offs or grey import vaporizers!
Expert advice
As great fans and advocates of vaporization, we know our vaporizers and are happy to help you find the vaporizer that best suits your needs, and will gladly answer any questions you have before, during or after your purchase.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(8,751)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices and excellent customer service

Great prices and excellent customer service too !

December 30, 2024
VapoShop logo

Reply from VapoShop

Thank you so much for your positive feedback! We're delighted to hear that you enjoyed our great prices and customer service. Your satisfaction is our top priority! 🌟😊

Rated 4 out of 5 stars

Very Good

Very Good! Good packaging and quick delivery. I dont like UPS, so thats a downside.

December 20, 2024
VapoShop logo

Reply from VapoShop

Thank you for the feedback! We're glad you enjoyed the packaging and quick delivery. Sorry UPS didn't quite hit the mark—your input helps us improve.📦 😊

Rated 3 out of 5 stars

Vaporizer is outdated

Shipping was fast and product was without a scratch. But the vaporizer is outdated and no longer receives updates for the app. The app cannot be installed at all on Android 14. There was no indication of this on the retailer's website.

December 20, 2024
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Reply from VapoShop

Thank you for your feedback! We're glad to hear that the shipping was fast and the product arrived in perfect condition.
We apologize for the inconvenience regarding the app compatibility with Android 14. Your comments are valuable, and we'll work on updating our product information to reflect this. If you need further assistance, please don't hesitate to reach out. 🍀😊

Rated 5 out of 5 stars

Perfect

One Word: Unique

December 17, 2024
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Reply from VapoShop

Thank you! We're thrilled you found our service unique. Your feedback means a lot to us. 😄🌟

Rated 5 out of 5 stars

Great Shop!

Best prices, fast and reliable! 10 of 10!

December 18, 2024
VapoShop logo

Reply from VapoShop

Thank you for the awesome review! We're thrilled to hear you're happy with our prices and speedy service. Thank you for being part of the Vaposhop community! 🍀✨

Rated 5 out of 5 stars

great

great. quick and fair price

December 17, 2024
VapoShop logo

Reply from VapoShop

Thank you for the shoutout! We're thrilled to offer speedy service and fair prices. Your satisfaction is our top priority! 🍀😄

Rated 5 out of 5 stars

Nice Prices, nice crew, NICE SHOP!

Everythings perfect!
Outstanding service and friendly and kind personS working there. Very fast shipping!
Only payment should easier for today's possibilities.
Thank you!

November 28, 2024
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Reply from VapoShop

What a great review! We're so glad you love our prices, crew, and shop! Fast shipping and friendly service are what we strive for. We'll definitely look into making payments easier.

Thank you for being part of the Vaposhop community! 😊🌟

Rated 5 out of 5 stars

Fast delivery

Fast delivery, quality product.

December 4, 2024
VapoShop logo

Reply from VapoShop

Thanks for your review! We're thrilled you loved the fast delivery and quality products. Enjoy! 😊🚀

Rated 5 out of 5 stars

Well respected vendor

Well respected vendor. fast shipment, prompt communication and great understanding.
Although the prices are low to begin with, the offers make for extra valuable purchases.
In my case, a gift was left out of the initial order parcel and they undertook the cost of shipping in a separate package.
I am a returning customer and will remain as long as they respect me in such way!!!

December 4, 2024
VapoShop logo

Reply from VapoShop

Thank you for your kind words! We’re happy to hear you’ve had such a positive experience with our service and offers. We look forward to serve you again soon!. 😊💚

Rated 5 out of 5 stars

the way it should be

i placed an order online. then, less than a week later i received it. just the way jah intended. i recommend vaposhop.

November 28, 2024
VapoShop logo

Reply from VapoShop

Thank you for the shoutout! We’re grateful for you recommending Vaposhop! 🙌🌟

Rated 5 out of 5 stars

Easy process, great experience.

Easy purchase, excellent deal, fast shipping, and we are very impressed with the quality of the merchandise. Very pleased with VapoShop!

November 27, 2024
VapoShop logo

Reply from VapoShop

Thank you so much for your positive feedback! We truly appreciate your support and look forward to serving you again in the future! 😊🍀

Rated 5 out of 5 stars

excellent service

Fast shipping.
The free grinder was missing from the delivery. After my complaint, the missing grinder was sent to me immediately.
I can recommend vaposhop without hesitation.

November 25, 2024
VapoShop logo

Reply from VapoShop

Thank you so much for sharing your positive experience with us. We're thrilled to hear that you were satisfied with the speed of our shipping and that we were able to promptly address the issue with the missing grinder.🌟😊

Rated 5 out of 5 stars

Quick order and received all things in…

Quick order and received all things in good shape

November 26, 2024
VapoShop logo

Reply from VapoShop

We appreciate your positive feedback! It's great to know that your order arrived swiftly and in excellent condition.😊🌟

Rated 1 out of 5 stars
VapoShop logo

Reply from VapoShop

We're very sorry to hear that you received a product that's not working. Please accept our apologies for any inconvenience this may have caused. Our team is here to help resolve this issue as quickly as possible. Our customer support team will be in contact with you so we can assist you further.

Thank you for bringing this to our attention, and we appreciate your patience. 🍀

Rated 5 out of 5 stars

Professional and prompt service

They were very professional sent my order out right away. They sent a confirmation email advising me my order has been shipped and when to expect it.

November 25, 2024
VapoShop logo

Reply from VapoShop

Thank you for your kind words! We're delighted to hear that you found our service professional and efficient. If you need any further assistance, we're here to help! ✨🍀

Rated 5 out of 5 stars

Everything perfect

Everything perfect! Serious and professional company, I had a problem with a product (through no fault of their own) replaced immediately! I will definitely continue to shop from them given the excellent prices and very fast shipping in Italy

November 20, 2024
VapoShop logo

Reply from VapoShop

Thank you for your great review! We're thrilled to hear everything was perfect. We appreciate your support! ✨💚

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