Vapour Vape  Reviews 

67
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered, been ten days and it hasn’t been sent out, no replies to emails or no one answered the phone, had to go through my bank to get this refunded, this has gone downhill

Rated 1 out of 5 stars

Still haven’t received my order that’s now only 6 days late however. NO reply to emails. Phone goes un answered. They have no Instagram nor Facebook anymore, X was last updated in April! I had a di... See more

Rated 1 out of 5 stars

Order stated 1-2 working days and the items were only sent out 4-5 workings days. Email was sent to customer services to see when they will be arriving and no response. At least I did get my items b... See more

Rated 5 out of 5 stars

What a superstar. Ordered picked up by DPD, DPD messed up on tracking 4 days later DPD stating "haven't received parcel" messaged vapour vape on messenger and they resent.Two parcels arrived today, so... See more


Contact info

1.8

Poor

TrustScore 2 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(67)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not a Site To Trust

I've payed my money over £20 Recived Nothing i do believe this site is a Scam please dont order from Them Watch out for emails advertising vvvalourVape dont use them

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Shop somewhere else! **AVOID**

Was due a refund on an order where the vapes couldn’t be dispatched. Been emailing them now for about 5 weeks and got nowhere with it. Had no response from them at all. Don’t bother buying from them, they’ve lost a customer in me.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

problem solver

they didn't have my juice in stock so they took the time out of their day to ring me to let me know and gave me tonnes more options after explaining to them what I like 10/10 service will deffo recommend these guys will also be getting my juices from here in future

July 28, 2025
Unprompted review
Rated 3 out of 5 stars

refund request ignored

used this company for over 3 years with no issue until this month. i had ordered a vape and didn’t come on the tuesday like it usually would and so it left it a while with nothing arriving. i emailed in the wednesday, the week after and was advised to wait until the courier had responded, i was not receiving an update and so i texted the number in the email and the lady got annoyed because i was texting her personal number and has ignored my refund request several times. very disappointed in the customer service i have received by ashley as i have never had an issue in ordering before.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

High Quality vapes for a perfect price

My Customer experience at Vapour vape was impeccable. Not only do Vapour vapes have a diverse portfolio of products which can accommodate my needs.

Secondly the purchasing process was efficient with vapour vape accommodating my credit and debit cards which other competitors do not accept. My order was expedited compared to the stated delivery date which was very much appreciated.

Upon delivery i was astonished at the quality of the product it was the best vape i have had and would recommend this to any other consumer. I have purchased from competitors who deliver poor quality vapes with long lead times.

Based on my experience with vapour vapes i don't need to shop elsewhere anymore, i cant recommend vapour vape enough.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Always really helpful and…

Always really helpful and knowledgeable, have a massive range of juices and ecigs so there’s plenty of choice to choose from. Always have amazing offers on & it’s really fast delivery if you order online

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Mega!

Good selection and quick delivery. It's my new regular

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Reccomended!!

Excellent service and they always have the newest products. Ordered at 11pm Tuesday and received my delivery at 10.30am on Wednesday. 5 out of 5 stars from me 👍

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Vape Experience

I’ve used other Vape shops before, and always felt pressured to use something that I wouldn’t have ordered otherwise; but not with Vapour Vape their customer service is second to none, especially when I was making the switch from disposable vapes to a pod system…they had a vast range of pod systems and they talked through what I want from day to day to recommending the best one for what I wanted. Their liquid range in INSANE and far better priced than competitors…I wouldn’t go anywhere else for my vaping needs and neither should you!

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

They send an email saying item…

They send an email saying item dispatched but contacted Royal mail a they said it’s only a postage label an no item has been dispatched. Tried to call no reply emailed no reply

October 24, 2024
Unprompted review
Vapour Vape  logo

Reply from Vapour Vape

Thank you for the 1 star review but we do not use Royal Mail, and i also see that you are located in PK (Pakistan) ?? I would suggest that you have left your review for the wrong business.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look