Vavista Reviews 

That is 100% disappointed & unacceptable! They don't even know what car/model do they accept. If you will buy or change a brand new car within your policy period, don't buy the car insurance from this company. The customer service is not helpful at all and not professional. They won't tell you yes or no, they will only tell you I'm not sure. I tried to use online chat as well and the staff just closed the chat after I asked the question.

Absolute Rip-off!

I just got my renewal quote from these clowns! First of all they are asking for over £1000 for an annual car insurance policy.

Then they have doubled the Insurance arrangement fee from last year (about £50 last year) to just under £100 this year.

Then they had my excess up at £495!

Then, I found out, if you need to make ANY changes to your policy during the following 12 months, they charge £50 per amendment!

So, clearly I have gone elsewhere through go.compare. Much cheaper insurance cost for MUCH better cover. Amendments cost £19.50 (max) with the company I have gone with (I wont name them here becasue this is a review of Vavista and Somerset Bridge Insurance Services Ltd . My new cover includes a courtesy car, windscreen cover and everything you would want under insurance as a car driver... none of these things were included with Vavista.

I asked Vavista if there were any discounts to be had. The operator went away, and came back and said Congratulations. My manager has said you qualify for the absolute maximum discount of... wait for it... £50! (Fifty Pounds for the avoidance of doubt).

I will NEVER insure anything through these rip-off merchants (in my humble opinion) and I don't think anyone else should either!

After only 1 month of insurance my car was written off so I wanted to change the policy onto my new car. To change the insurance to my new car Vavista wanted to charge an extra £150 more than other quotes I'd had. They said they don't price match. So I cancelled my policy. Due to all the fees they charge you to cancel the policy it ended up that my one month of insurance with them cost me £169, 65% of my annual policy price! This was obviously very frustrating and the customer service person refused to pass me on to a manager.

I wrote in complain to the customer service team about my experience and their customer service team contacted me a week later and was helpful in adjusting the refund I got by an extra £50 and have said they will give more training to the initial person that I spoke to. The second customer service person I spoke to was much more helpful and clearly more experienced. Hopefully with more training their service will get better as they are taking these points seriously.

When starting the policy I informed them that I would be getting a new car in the not too distant future, and asked them about the process and whether I should be expecting to incur a significant increase.

They said it would be straightforward and I shouldn't expect higher charges. Fast forward, I have bought a new car, which is in a lower insurance bracket, and they wanted me to pay an extra £500 despite every other insurer being cheaper than the current policy I was on.

I felt scammed and betrayed, and had to cop the £150 cancellation costs because it would still be cheaper.

I even called them to ensure I was doing everything right and saying that I want to stay with them, I was met with absolute apathy from the customer support.

I'll also add that unlike other insurers, they don't have an app, and their portal is like something out of the 2000s.

I will tell every single person when talking about insurers to stay away from VaVista and GoSkippy because the are basically the same company in a different brand.

Absolutely terrible experience with Vavista. I requested to change my vehicle, and my request was simply declined with no proper explanation. Instead of trying to help, they showed no interest in finding a solution.

I have always paid on time and been a reliable customer, yet I was treated like I didn’t matter at all. The customer service is rude, dismissive, and clearly does not value loyal clients. This is my first insurance company and I am shocked by how poorly customers are treated. Avoid.

To be honest, even though I did not use the policy at all (cancelled within 24h of purchase and before it started), the customer service was really good, I called twice, on Sunday for a Sales queries and Monday for Cancellations, I would say I was not even waiting for someone to answer the phone for more than 5min. For me, it was a good service, I just cancelled because my renewal was way, way cheaper. Good experience anyway.

Awful company to be insured by. Everything run smoothly until the point of cancellation. I was told two different debt prices. One was £32.07, which i agreed and paid, the other was £914.89. I of course fought my case. I constantly was told the two different prices by different people. Then after emailing back a forth for time, they finally decided to tell me to ignore the £914.89 as it was sent it mistake, even though they tried telling me multiple times that it’s definitely £914. So hey tried to scam a smart person. Communication is terrible, no one seems to know very much about it all. Was just a whole mess. Caused me a lot of stress and definitely wont be recommending to anyone.

Reply: no thanks

Price was great but when it came to making a claim the whole process was a mess. They were supposed to process the claim in 5 days but it took 6 days for them to get my car to their inspection centre.
The first call was great but went downhill from there. I had to do a telephone lie detector call but all the questions were related to my car being stolen when it actually set on fire. I got a letter asking for lots of information and then another saying they didn't need it after all.
The claims process was very slow and the pay out amount was pathetic. They deducted a significant amount because there was a small dent on one wing which had not breached the paint. It was a drive off on a car park and I didn't want to claim on insurance (it would have been less than the excess anyway) so I had left it to be addressed at its next service.
After I had been paid I got a message saying I needed to give them some information and to contact them urgently. It took `16 minutes to get through to someone. They said I had failed to let them know that the policy was no longer required but the car was a write off and they didn't pay me out enough to replace it with something at a similar standard. When I said that I didn't know that I needed to tell them I no longer needed the policy now that they had written my car off, the person on the other end kept repeating it. I said That's nonsense whereupon she announced she would have to end the call owing to my use of inappropriate language. When I asked for clarification of the offending word she told me it was "nonsense". Go figure. Vavista were the broker and Somerset Bridge the Insurance Company. I could not recommend either on the basis of my experience and the only reason I gave them one star was because no stars is not an option. They do not deliver what they promise and I will never use them again.

The best price which I have search online far cheaper than currently my insure or other online ,only on Confuse.com with Vavista.com also IPID more better than others

Quick service

I did compare quite a number of insurers but you came out on top for price and affordability.
It was very easy to do on-line , the hardest part is choosing.
Thank you

Good service, very helpful

Set up my car insurance with this company, unable to set up my portal login to my documents, after waiting for 8 days, fortunately insurance was due to start in a weeks time, unfortunately I was charged £80.00 for the cancellation process, really unreliable, unhelpful and expensive experience, would recommend using other insurance company, certainly not this one.

Thank you Vavista for your comments on the above, I was delighted to have received a full refund, either posting the review or I misunderstood the phone conversation with your representative or misread your email notification of the £81.00 debit the outcome was better than expected. I appreciate the fact as that you have acted on my grievance, so for future reference I would reconsider using your services, kind regards Terrance Radford

A fair price for insurance with the highest cover and all options explained prior to purchase

It was so easy to set up my insurance. Not one delay or problem at all

The process was easy and the price is good as well

I have just confirmed my Insurance with Vavista via GoCompare. They were the cheapest Insurer and the process was easy and straightforward. Everything seems to be easy to follow and so far I have a good feeling about this company.

What a refreshing change to other insurance companies, so easy to get a quote and the best price I found was an added bonus with all the extras you could need. I’m definitely lucky I found vavista for my car insurance Britain

Very easily setup online with in 5 minutes, best price available & including all the extras I was very happy with the quote & accepted, highly recommend,*****