Ease of order and everything arrived in good condition as scheduled. Carpets had 6 years of grime to contend with but came up looking almost as good as new with a single wash. Our house looks lighter... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order online and quick delivery. Can see a few enhancements/modifications from previous models mainly to do with the cord clip. Not sure yet how sturdy the handle will be but, having bought di... See more
Used a link from Vax to initiate a What’s App chat. Initially directed to a Bot with a menu to clarify reason for contact. Then held in a queue for an agent. Within a few minutes Lee messaged to help.... See more
Elizabeth was very helpful and handled my complaint well. I was complaining about poor quality container for 4 litre of shampoo. Both of my containers had leaked from the bottom. Elizabeth also sen... See more
Company details
About Vax UK
Written by the company
Vax was founded in 1977 by British entrepreneur, Alan Brazier, in his home town of Droitwich, Worcestershire. The brand shot to fame with the launch of the iconic orange tub carpet cleaner, and since then Vax has become a market leader in floorcare products. Still based in Droitwich, the Vax team have developed and innovated a range of products to now include vacuum cleaners, carpet washers, steamers, hard floor cleaners and solutions.
The success of Vax has been driven by the belief of listening to customers and keeping the end consumer in mind. As experts in floorcare for over forty years, Vax has never stopped striving to make cleaning quicker, easier and more effortless.
Free Next Day Delivery
Nominated and free next day delivery options available.
Available on product orders to mainland UK, received Mon – Fri before 7pm.
(Terms and conditions apply and can be viewed here https://www.vax.co.uk/terms-and-conditions)
Contact info
Artillery House, Heritage Way, WR9 8YB, Droitwich, United Kingdom
- 0330 026 8455
- https://www.vax.co.uk/contact
- www.vax.co.uk
4.7
Excellent
70K reviews
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The product doesn’t work we are having…
The product doesn’t work we are having trouble sending back, very disappointing experience
September 25, 2026
Reply from Vax UK
Hello Derek,
Thank you for taking the time to leave us a review.
I am sorry to hear of your recent experience.
We tried to contact you by phone this morning, however we could not reach you. We have contacted you by email. I look forward to your reply.
Kind Regards,
Ben,
Customer Experience Team.
Great product but think I should of…
Great product but think I should of bought the stand up right cleaner
September 24, 2026
It’s easy to use
It’s easy to use. Lightweight and really powerful. Delivery was extremely fast. Full notification given, arrived at the stated time.
September 24, 2026
The product came really quickly.
September 24, 2026
the vax is very good
September 24, 2026
Feel a little hassled for feedback as…
Feel a little hassled for feedback as early days but arrival day after order very pleasing and automatic set up of 6 yr guarantee very professional.
So far very good !
September 17, 2026
Vax cleaner machine
Easy to set up and use.. carpet was clean and dried very quickly.. fluid, clean water and dirty water are separate making life easier.. it is a little heavy but does a good job and 6 year guarantee thanks vax..
September 24, 2026
Very quick delivery
Very quick delivery, great hoover, works great on hard floors and thick pile rugs also carpets easy to empty.
September 22, 2026
I asked for a callback from customer…
I asked for a callback from customer services. That’s was over a week ago now. I guess I’ll just give up waiting & return the product.
September 24, 2026
Reply from Vax UK
Hello Melanie,
Thank you for taking the time to leave us a review.
I am really sorry to hear of this experience, I tried to call you today however I was unable to reach you, we have emailed you regarding this.
Kind Regards,
Ben,
Customer Experience Team.
What a brilliant hoover and so…
What a brilliant hoover and so lightweight for carrying up the stairs . So pleased I perched the vax pet lift away . The delivery was extremely quick which was brilliant .
September 24, 2026
Satisfied performance
I wasn't so sure about the performance of the product when ordering. The product has had an excellent performance!
Satisfied customer.
September 24, 2026
Free Next day delivery brilliant and…
Free Next day delivery brilliant and the product is very good 👍
September 24, 2026
Vax upright cleaner
Machine is well built and easy to use. The parts are easily removable to clean and the carpets have cleaned perfectly and with the drying setting are not wet
September 24, 2026
Had an issue with the machine and found…
Had an issue with the machine and found the process to discuss this help and quick
September 24, 2026
Unprompted review
Easy to order and next day delivery…
Easy to order and next day delivery within time slot and without any fuss. Automatic registration of 6 year warranty is a bonus!
September 22, 2026
Stay with what you know
I stupidly bought another make of hoover because my mother's hoover broke I gave her my old vax, what a load of rubbish I bought. I'm back with vax.
September 24, 2026
Does exactly what it says on the tin!
September 24, 2026
Not impressed!
Very loose connection of the pipe onto the handle that sometimes falls off, not impressed at all was expecting alot better
September 24, 2026
Reply from Vax UK
Hello Natasha,
Thank you for taking the time to leave us a review.
I am sorry to hear of your product experience, I had tried to reach out by phone however I was unable to reach you.
I have emailed you however.
I look forward to your reply.
Kind Regards,
Ben,
Customer Experience Team.
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