Good: Arrived after 2 weeks as promised. Lamp looks like advertised. Assembly instructions were clear enough. Downsides: Box was damaged and internal styrofoam completely shattered which mad... See more
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Review summary
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Reviews shaping this summary
Product matches the pictures exactly. Simple installation, though the manual could be a little clearer. Overall very satisfied.
on delivery there was @ smashed glass balls Brocken & 6 lights was not working otherwise the lights look great
I could not make it work with dimmer. Had to change all the lamps, but I still had problems. I got in contact with Vaxlamp and they were very helpful in trying to solve the problem. We finally agreed... See more
Company replied
Company details
Written by the company
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Contact info
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon,, 999077, Hong Kong, China
- info@vaxlamp.com
- www.vaxlamp.com
4.0
Great
208 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Could not believe I had to put it…
Could not believe I had to put it altogether 🙆🏼♀️
Nothing like picture but changed the droplet positioning and it looks lovely, worth the hassle and effort!
November 11, 2025
Reply from VAXLAMP
Hi Audrey,
We are glad you are happy with the chandelier after it was installed. Please feel free to contact us if you need any assistance with installation or maintenance in the future. We will do our best to help you resolve any issues.
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Such incredibly good service
Such incredibly good service. On a few occasions I’ve needed help, and I’ve received it with excellence. A company that is truly outstanding!!
October 24, 2025
Product is absolutely stunning…would…
Product is absolutely stunning…would however, like more info on replacement bulbs!
October 20, 2025
Reply from VAXLAMP
Hi Heather, thanks for your review. We are so glad you like the floor lamp. We will email you the information about the replacement bulbs later. Kindly check.
Sleek look and durable feel
Sleek look and durable feel. The magnetic mount holds firmly on metal surface and the quick start guide is clear and concise. Delivers more than expected for the price.
September 4, 2025
Unprompted review
Everything arrived in perfect condition…
Everything arrived in perfect condition and ready to go. Setup was simple and brightness levels cover tasks from reading to crafting. Clean modern design fits well with my workspace.
September 11, 2025
Unprompted review
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I love how smoothly the brightness…
I love how smoothly the brightness adjust - it's perfect for my nighttime reading routine. Customer service was fast and genuinely caring. I'm definitely ordering an extra one for my family.
November 1, 2025
Unprompted review
Oh what a beautiful chandelier
I had many questions and the response time was incredibly fast. Cathy answered every question within minutes. The chandelier arrived and I was expecting …impressive but the piece is absolutely beautiful and definitely will be a conversation piece.
October 29, 2025
Unprompted review
Light pendant arrived too late!
Light pendant arrived from China about a month after I ordered it. In the meantime I had to buy another for our kitchen fitting. When attempting to return they offered a discount over a refund!
The return is expensive to china and out of your own pocket.
September 20, 2025
Reply from VAXLAMP
Hi Poonam, we are sincerely sorry for the delivery delay due to the bad weather and a long holiday here. The light you returned is expected to reach us this week. We will process the full refund after we get it.
Product matches the pictures exactly
Product matches the pictures exactly. Simple installation, though the manual could be a little clearer. Overall very satisfied.
September 22, 2025
Unprompted review
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Its really complicated to to return…
Its really complicated to to return anythung. And I have to pay for the return.
September 27, 2025
Reply from VAXLAMP
Hi Johan, sorry we cannot bear the return shipping as this is not a damage or defect case. The return procedure is not complicated, and you can return it to our sent warehouse address in a cheaper way.
the delivery time was resepcted.
the delivery time was resepcted.
there was a slight issue with voltage input range, and VAXLAMP has sent diligently a new adequate power supply.
great product; great customer support
September 22, 2025
very poor quality
very poor quality
chandelier cannot fit them ,
customer service want reply
October 12, 2025
Unprompted review
Reply from VAXLAMP
Hi Amani, thanks for updating the contact information.
We have already followed up your case and are waiting for your further confirmation and more detailed pictures for a solution.
Very good quality ❤️
September 18, 2025
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The colour of the light was not walnut
The colour of the light is very misleading in the pictures. It is advertised as walnut but when I opened it I realized it was actually quite orange . I actually ended up spraying it black as shipping took a long time and I did not want to go through the trouble of returning it . The light itself is nice and the fact it is able to be warm light or cold is nice as well.
September 13, 2025
Reply from VAXLAMP
Hi Connor,
Do you keep a picture of the light you received? We need it to check whether our warehouse has sent you the wrong color or not. We are happy to compensate you with another way if you have fixed the color problem. Thanks.
Very reponsive and great customer…
Very reponsive and great customer service. Product better than expected.
August 25, 2025
The lamp arrived quickly and was very…
The lamp arrived quickly and was very easy to set up. The warm light setting is perfect for winding down in the evenings. It feels much healthier for my eyes compared to my old desk lamp.
September 6, 2025
Unprompted review
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Retour above 100 cm decline
Retour above 100 cm decline
Adress not matching for retour
You have to pay
Dont buy here
August 20, 2025
Reply from VAXLAMP
Hallo Sergio, deze lamp heeft bedrading nodig. U heeft voor of na uw bestelling geen contact met ons opgenomen om een verlengsnoer aan te vragen voor aansluiting op de stekker. Dit is een eenvoudig probleem; het toevoegen van een verlengsnoer lost het probleem op. Als u het product moet retourneren, is dit geen kwaliteitsprobleem van onze kant en kunnen we de retourkosten niet dekken. Als het postkantoor geen pakketten van 100 cm lang kan verzenden, kunt u een andere koerier overwegen. We betalen u het volledige bedrag terug na ontvangst van het geretourneerde product.
The feather lamps are an absolute…
The feather lamps are an absolute upgrade for every living space! Absolutely LOVE them! Great service, great quality, great price! 5 stars!
August 14, 2025
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