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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the customer service for being helpful, responsive, and professional, often going above and beyond to resolve issues. Many people also highlight the efficient delivery service, noting that products arrive on time and are well-packaged. The overall service experience is consistently described as excellent, with many customers expressing satisfaction with their purchases. However, some people were dissatisfied with the product quality, mentioning issues like damaged parts, poor materials, and items not working as expected. There were also instances where the product did not match the online description or pictures, particularly regarding color and size. A few other people also felt that the delivery time was longer than promised.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the product's aesthetic appeal,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the superb quality, sleek look, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick delivery, with... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good: Arrived after 2 weeks as promised. Lamp looks like advertised. Assembly instructions were clear enough. Downsides: Box was damaged and internal styrofoam completely shattered which mad... See more

Rated 4 out of 5 stars

Product matches the pictures exactly. Simple installation, though the manual could be a little clearer. Overall very satisfied.

Rated 4 out of 5 stars

on delivery there was @ smashed glass balls Brocken & 6 lights was not working otherwise the lights look great

Rated 4 out of 5 stars

I could not make it work with dimmer. Had to change all the lamps, but I still had problems. I got in contact with Vaxlamp and they were very helpful in trying to solve the problem. We finally agreed... See more

Company replied


Company details

  1. Lighting Store

Written by the company

VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.


Contact info

4.0

Great

TrustScore 4 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Vaxlamp did not work

The ordering process on the 72" bar light worked well, with quite prompt delivery. I had a professional electrician install the light, but it does not work. The electrician thinks the driver is faulty. It is not worth sending it back to China so I count it as my loss.

July 28, 2025
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Reply from VAXLAMP

Hi Susan,

Sorry. We did not hear from you about this issue. You can come to us since the product has a 12-month warranty. For example, we can send you the new LED driver for replacement. Don't worry. One of our support members will contact you and provide the solution as soon as possible.

Rated 3 out of 5 stars

It took longer time than you promised…

It took longer time than you promised on your Home page to the deliver.

July 17, 2025
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Reply from VAXLAMP

Hi Per, your order was placed on July 14th and sent out on July 17th. Since it was shipped via the tax-prepaid channel, the customs clearance and transportation took a little longer. It was delivered on August 1st, which is three days later than expected. We apologize for this delay, and thank you for your kind understanding.

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Rated 5 out of 5 stars

My order arrived damaged

My order arrived damaged, but VAXLAMP’s support—especially Cathy W.—was quick, polite, and solution-oriented. They offered options right away and ultimately processed a full refund promptly, exactly as promised. It’s reassuring to see a company stand by its policy and make things right without hassle. Thank you for the professional, considerate service!

August 13, 2025
Unprompted review
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Rated 3 out of 5 stars

It was not compatible with our swedish…

It was not compatible with our swedish electric system.I had to rebuild it and discard most of the lamp before I could use it.

July 17, 2025
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Reply from VAXLAMP

Hi Nils, this is the first time we have been told our light is not compatible with the Swedish electric system. Sometimes the wirings might be damaged during transportation. We apologize for not being able to assist you before you worked it out.

For any further assistance, please feel free to contact us. We are always here.

Rated 5 out of 5 stars

Good company to work with.

I purchased a lamp from Vaxlamp that I thought I would love, but when it arrived it wasn’t what I wanted and there were some defects. While initially there was some back and forth, they ultimately did the right thing and issued a full refund. It seems to be a good company that values doing right by its customers.

July 25, 2025
Unprompted review
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Rated 1 out of 5 stars

My house cought fire

My house cought fire . Because of a known fault the VAX refuse to sort out . Which is the filter when clogged over heats burn s the contents of what was hoover causing it to catch fire. some house fire have been a direct result of vax hoover s . Please report them if have one if smell burning or sparks stop using it and dispose of or take back for refund don't except an exchange. I brought mine over a year ago lost receipt. They mugged me off basically I m going legal . VAX don't reach out . You did nt even have the decency to ring even know I was promised a call from manger . They try to ignore you . Hoping problem will go away . You can sue thought no win no fee solicitor s .

July 4, 2025
Unprompted review
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Reply from VAXLAMP

Dear Sir or Madam,

Our brand is VAXLAMP, not VAX. And our main products are lighting. Please delete your review as you posted to the wrong company. Thank you.

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Rated 5 out of 5 stars

Beautyfull lamp

It took a while to revive the lamp but it was worth the wait. Really a beautifull lamp with a gorgeous light glow.

May 23, 2025

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