Good: Arrived after 2 weeks as promised. Lamp looks like advertised. Assembly instructions were clear enough. Downsides: Box was damaged and internal styrofoam completely shattered which mad... See more
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VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Contact info
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon,, 999077, Hong Kong, China
- info@vaxlamp.com
- www.vaxlamp.com
Replied to 88% of negative reviews
Typically replies within 1 week
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on delivery there was @ smashed glass…
on delivery there was @ smashed glass balls Brocken
& 6 lights was not working otherwise the lights look great
I bought a feather floor lamp and…
I bought a feather floor lamp and though the feathers took a few days to settle, the final look is dreamy and luxurious.
Vaxlamp did not work
The ordering process on the 72" bar light worked well, with quite prompt delivery. I had a professional electrician install the light, but it does not work. The electrician thinks the driver is faulty. It is not worth sending it back to China so I count it as my loss.

Reply from VAXLAMP
It took longer time than you promised…
It took longer time than you promised on your Home page to the deliver.

Reply from VAXLAMP
Phenomenal customer service and customization
Amazing experience! The customer service team was phenomenal — they helped me customize exactly what I wanted, had it shipped on time, and the final piece is just beautiful. Highly recommend!
My order arrived damaged
My order arrived damaged, but VAXLAMP’s support—especially Cathy W.—was quick, polite, and solution-oriented. They offered options right away and ultimately processed a full refund promptly, exactly as promised. It’s reassuring to see a company stand by its policy and make things right without hassle. Thank you for the professional, considerate service!
The adjustable brightness feature works…
The adjustable brightness feature works great, providing both bright lighting and a softer ambiance. Overall, excellent value for the money.
This company offered very professional…
This company offered very professional lighting advice. The wall light I purchased blends perfectly with my living room decor, and my family loves it.
I bought a few modern-style table lamps…
I bought a few modern-style table lamps from Vaxlamp. They are very stylish, functional, and reasonably priced. I’m really happy with my purchase!
I purchased a chandelier from Vaxlamp
I purchased a chandelier from Vaxlamp, and installation was very easy. The lighting is soft, and it immediately created a warm atmosphere in my home. Very satisfied!
The quality of the light fixtures is…
The quality of the light fixtures is great, and the packaging was well done. The products arrived without any damage. Customer service was very patient and addressed all my concerns.
It was not compatible with our swedish…
It was not compatible with our swedish electric system.I had to rebuild it and discard most of the lamp before I could use it.

Reply from VAXLAMP
Good company to work with.
I purchased a lamp from Vaxlamp that I thought I would love, but when it arrived it wasn’t what I wanted and there were some defects. While initially there was some back and forth, they ultimately did the right thing and issued a full refund. It seems to be a good company that values doing right by its customers.
My house cought fire
My house cought fire . Because of a known fault the VAX refuse to sort out . Which is the filter when clogged over heats burn s the contents of what was hoover causing it to catch fire. some house fire have been a direct result of vax hoover s . Please report them if have one if smell burning or sparks stop using it and dispose of or take back for refund don't except an exchange. I brought mine over a year ago lost receipt. They mugged me off basically I m going legal . VAX don't reach out . You did nt even have the decency to ring even know I was promised a call from manger . They try to ignore you . Hoping problem will go away . You can sue thought no win no fee solicitor s .

Reply from VAXLAMP
The construction process was very…poor engineering
The construction process was very unfinished all sorts of manufacturing debris left in the light. Poor design in the wiring and mounting brackets. Cable restraints fell out. The remote case was cracked.
Special, stunning
Arrived quickly compared to another sender I used. Looks exactly as described. I absolutely love it.
Excellent customer service
Beautyfull lamp
It took a while to revive the lamp but it was worth the wait. Really a beautifull lamp with a gorgeous light glow.
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