vcita Reviews 

101
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Software is extremely buggy. They also grossly oversell you with your own "rep"...who basically does nothing. We are moving away from vCita and made it super clear we would not review and they c... See more

Rated 5 out of 5 stars

vcita has been super helpful in all aspects of our business. There are three main things that I use: Marketing support with their lead capture and SMS tools Payment processing straight f... See more

Company replied

Rated 5 out of 5 stars

vcita is great. It's a one-stop shop for all our client management needs. My favorite features are: easy appointment scheduling, smart searches of contacts based on past transactions, and automatic... See more

Rated 3 out of 5 stars

Been using vCita for 5+ years, its a decent all-in-one booking solution for small businesses. They claim that "platinum members can customize all emails" - this is NOT true. There are several emails... See more

Company details

  1. Business Administration Service
  2. CRM Provider
  3. Payment Service

Written by the company

vcita is the leader in web engagement software for small business. The vcita platform redefines small business by driving more opportunities from the web, mobile, email and social. Businesses can extend their brand, drive more clients to engage and deliver amazing service. The vcita Web Engagement Platform includes messaging, self-service scheduling and online payments via any device, anytime. vcita increases the effectiveness of any web presence, strengthens customer relationships and provides a personalized experience clients have come to expect.


Contact info

3.7

Average

TrustScore 3.5 out of 5

101 reviews

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3.7

All reviews

(101)

9 reviews in the last 12 months

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Rated 4 out of 5 stars

I would normally give 5 Stars to this…

I would normally give 5 Stars to this CRM but the last time I had questions, I could not get hold of anyone on the phone. Everything was via email. Did not like that. There should be a phone conversation option as well. Otherwise its all good!

December 21, 2020
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Reply from vcita

Dear ECO PUMPING, thanks for your comment. Please note that we offer 2 hours of phone support between 9-11AM PST to our customers with Business plans and higher. Since you have the Business plan- this applies to you. Looking forward to chatting in person. In the meantime- Happy holidays from all of us at vcita!

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Rated 5 out of 5 stars

Very efficient

Very efficient. Very user friendly. Very dependable.

December 21, 2020
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Reply from vcita

Dear TSPMASTERS, thanks for rating us. We appreciate your support! Don't forget to follow us on our social media channels to get news and updates. Happy holidays from all of us at vcita!

Rated 5 out of 5 stars

This software has been a God send…

This software has been a God send for me. Its like having your own personal assistant. I use the appointment client tracking version and it is phenomenal. I will use it as long as I am in business. The best thing is, it is continually adding new features from credit card purchases to accounting features. I love it.

December 21, 2020
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Reply from vcita

Dear Tina, we love your feedback and appreciate your support! Happy to be your personal assistant and help you run your business. Don't forget to follow us on our social media channels for news and updates. Happy holidays from all of us at vcita!

Rated 4 out of 5 stars

Good product worth the investment

vita has worked well for me as a CRM platform. Allowing clients to book and change online sessions has elevated the level of professionalism I project and simplified this system on the client end. It's also made it much easier for me to keep track of billing compared to when I was trying to manage it myself.

December 21, 2020
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Reply from vcita

Dear Scott, thanks for rating us and sharing your feedback. We are happy to support you in your business. Don't forget to follow us on our social media channels for news and updates. Happy holidays from all of us at vcita!

Rated 3 out of 5 stars

Not Really Great on Mobile

Since the new software, app etc. was installed vCita is much slower, and each time I use vCita to book, confirm, reply it turns off all audio on the phone. I sent a note about this when it happened earlier in the year - you acknowledged that but have not fixed it.

I still use the service - but this is such an easy fix - and we live in a mobile world - as you smart folks know. So why not make it more mobile friendly?

December 21, 2020
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Reply from vcita

Dear PJ Ewing, thanks for sharing your comment with us. We are aware of the issue and doing all we can to resolve this. Happy holidays from all of us at vcita!

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Rated 5 out of 5 stars

Love Vcita & all its functionality

I have been using vcita for years and it just keeps getting better. Love how vcita does so much in 1 app. It’s allowed me to keep my business so streamlined. Thanks for always finding ways to improve and serve your customers. I highly recommend.

December 21, 2020
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Reply from vcita

Dear Dawn Elle-Live In Your Light, thanks for rating us and sharing your feedback. We're happy to have your back and support your business needs. Don't forget to follow us on our social media channels for news and updates. Happy holidays from all of us at vcita!

Rated 5 out of 5 stars

VCITA is great and it makes my life…

VCITA is great and it makes my life very simple. I would like to see some extra things added to the campaign area where we can have sime more text into a picture

December 21, 2020
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Reply from vcita

Dear Attach Angle Golf Instruction, thanks for rating us and for your feedback. We have exciting things on the way for 2021. Stay tuned and happy holiday from all of us at vcita!

Rated 5 out of 5 stars

The Cleaner

I run a Independent Cleaning service that gets pretty busy at times, to the point I get over ran in the past. It was hard to keep track at times of everything. Vcita makes everything easier now! Even have the app on my phone to use while I'm on the go and electronic payments makes things even easier!
Thank you Vcita for giving my sanity back & helping my business!

December 21, 2020
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Reply from vcita

Dear Bucket Genie's Cleaning Service, we love your feedback and appreciate your support! Happy to hear that we help you manage your business and wish you a happy holiday from all of us at vcita.

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Rated 5 out of 5 stars

Amazing app and easy to use features!

Amazing app and easy to use features!
Integrates nicely with website and allows clients to contact me as well as setup meetings.
I would like to see an option to integrate with Google calendar or outlook calendar to avoid need for repetitive updates in two places of scheduled meetings and unavailable times.

December 21, 2020
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Reply from vcita

Dear Israpay, thanks for rating us and for sharing your feedback. Please note that we easily sync with both of these platforms. In case you have an issue around this, please feel free to contact our support center at - vcita.com/contact. Happy holidays form all of us at vcita!

Rated 5 out of 5 stars

My very efficient virtual personal assistant!!

Vcita has made my work-life so easy to manage. Further been getting great comments from my clients on how professionally I am handling my online counselling/coaching business . Looking forward as always to new features regularly added. Tx u Vcita group!!!

December 21, 2020
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Reply from vcita

Dear Positive Prana, thanks for rating us and sharing your feedback. We promise that new and exciting features are on the way for 2021 so stay tuned! Happy holidays from all of us at vcita!

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Rated 5 out of 5 stars

Muy contento - Im so happy

En Español:
Un servicio genial que me ayuda todos los dias a tener una excelente organización con mis clientes. Gracias

In english:
A great service that it help me everyday to have an excellent organization with my clients. Thank you

December 21, 2020
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Reply from vcita

Dear Daniel, thanks for rating us. We appreciate your support! Happy holidays from all of us at vcita.

Rated 5 out of 5 stars

Vcita is great service for my customers…

Vcita is great service for my customers and myself it allows me to not only book appointments but takes care of letting the customer know when i will arrive and ask for a review once the appointment is done. It also makes taking payment easy and my money is available instantly with no holds that alone puts as a must have for my business mr jack of all trades handyman mrjackofalltradeshandyman.com

December 21, 2020
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Reply from vcita

Dear Mr. Jack of all Trades, thanks for rating us and sharing your feedback. We appreciate your support and happy to have your back in all your business needs. Don't forget to follow us on our social media channels for news and updates. Happy holidays from all of us at vcita!

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Rated 3 out of 5 stars

I am very unhappy with the way they are…

I am very unhappy with the way they are conducting business. I started with them when they started and today I see them make it more expensive and changing the options I have at there own convenience. I think they should give more to the ones that supported them from the beginning.

October 14, 2020

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