Software is extremely buggy. They also grossly oversell you with your own "rep"...who basically does nothing. We are moving away from vCita and made it super clear we would not review and they c... See more
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See what reviewers are saying
vcita has been super helpful in all aspects of our business. There are three main things that I use: Marketing support with their lead capture and SMS tools Payment processing straight f... See more
Company replied
vcita is great. It's a one-stop shop for all our client management needs. My favorite features are: easy appointment scheduling, smart searches of contacts based on past transactions, and automatic... See more
Been using vCita for 5+ years, its a decent all-in-one booking solution for small businesses. They claim that "platinum members can customize all emails" - this is NOT true. There are several emails... See more
Company details
Written by the company
vcita is the leader in web engagement software for small business. The vcita platform redefines small business by driving more opportunities from the web, mobile, email and social. Businesses can extend their brand, drive more clients to engage and deliver amazing service. The vcita Web Engagement Platform includes messaging, self-service scheduling and online payments via any device, anytime. vcita increases the effectiveness of any web presence, strengthens customer relationships and provides a personalized experience clients have come to expect.
Contact info
10900 NE 8th St Suite 1490, , WA 98004, Bellevue, United States
- contact@vcita.com
- www.vcita.com
3.7
Average
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very reliable tool necessary for…
Very reliable tool necessary for running my business
Small remark: the system of sending and receiving attachments to/from clients should become more user friendly as for the exchange of messages
October 6, 2020
Unprompted review
Reply from vcita
Thank you Muriel for this great feedback. We will definitely take it into account
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Great CRM
Great CRM.
Easy to use platform that covers all client’s and provider’s needs.
October 6, 2020
Unprompted review
Plugin work well for awhile
Plugin work well for awhile. Then just stopped working.
October 6, 2020
Unprompted review
Best cost-benefit
One of the greatest (most efficient, Best benefit-cost relations) I've ever used. I just quit because my audience is not yet used to buying online, which was/is a shame.
October 6, 2020
Unprompted review
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ZizBank Branch Manager
October 6, 2020
Unprompted review
Reliable sẻvice!
Reliable service, there is room to improve but I am happy to a part of the program.
September 20, 2019
Unprompted review
Closed my account but they took the…
Closed my account but they took the account money anyway. Very disappointed Vcita! Please refund me.
November 11, 2018
Unprompted review
My business runs on vCita.
Switching to vCita from another scheduling app was a great decision. With vCita, I can schedule interviews with business owners and receive reminders in our respective time zones. No more missed appointments! It works across all devices, so I can take my business anywhere!
January 23, 2017
Unprompted review
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I've Built My Business Around vCita
I provide appraisals and consulting services for optometrists. My client base is nation wide, and dependent on phone appointments. This program allows clients to book online with ease through my website. It syncs flawlessly with my google calendar which prevents people from booking when I'm not available. Prior to vCita I wasted hours returning voicemails and getting a voicemail, or emailing people setting up times to talk. I used the free version when I was solo, but needed to upgrade when I got a partner, but it is definitely worth it. The Livesite is a website within your website, and extremely customizable. Customer support is top notch, and the company really listens to its users and constantly adds new features that we request. It allows billing also. I like things that work - this program works.
January 16, 2017
Unprompted review
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