Velox Insurance Reviews 198

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Today Adelaida Alvear was amazing helping me renu my insurance policy! She got into that system and found me a great policy. I've never work with an insurance agent that was more informative an... See more

Rated 5 out of 5 stars

I was working with Yadira at Velox. My company provides finance brokerage for equipment sales, and Yadira was fantastic. So fast and responsive. She also thought of any problems/questions that may com... See more

Company replied

Rated 5 out of 5 stars

This auto insurance company has always been great. The customer service is impeccable. I’ve never had any problems anytime I’ve called. They’ve always answered. They’ve always given me the right answe... See more

Rated 5 out of 5 stars

I have been looking for a different insurance carrier for my 2007 Ford F-150. Someone suggested Velox auto insurance, so I gave them a call. I was so impressed and elated to find such professiona... See more

Company details

  1. Auto Insurance Agency
  2. Commercial Insurance Company
  3. Home Insurance Agency
  4. Insurance Agency
  5. Personal Insurance Company
  6. Renter's Insurance Agency

Written by the company

Velox® Insurance is one of the Southeast’s premier insurance agencies providing quality, affordable insurance coverage. In addition to providing affordable auto insurance, we also save your money by providing affordable insurance options on your home, motorcycle, professional liability, rental, business owners insurance policy, commercial and builders risk insurance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Everything was very easy to do and…

Everything was very easy to do and prepare. I really like the fast service.

October 7, 2022
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Reply from Velox Insurance

Hello Stacie, thank you so much for your 5-star review! We are happy to hear you found the best service with us, Velox! We look forward to welcoming you back soon. Have a wonderful day!

Rated 5 out of 5 stars

I love a deal it could be better since…

I love a deal it could be better since my vehicle is worth $4000 for both

October 17, 2022
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Reply from Velox Insurance

Hello Sher, thank you so much for your 5-star review! We are happy to hear that we made a good impression on you and that you found the best price with Velox! We hope you’ll visit us again soon. Have a nice day!

Rated 5 out of 5 stars
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Reply from Velox Insurance

Hello Hans, thank you so much for your 5-star review! We're so glad you found the best service and price for your car insurance. We really appreciate you as a customer and Velox is always there for you!

Rated 4 out of 5 stars

Necessary Paperwork

The only issue that I have is that I did not receive all of the insurance paperwork, such as declaration page and other important info like due date, comprehensive/collision amt and amount of premium.

September 7, 2022
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Reply from Velox Insurance

Hello Lisa, we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know. Velox appreciates you!

Rated 5 out of 5 stars

I love this company!!!

This company did a great job. They explained everything clearly to me. They told me my options and what would be best for me. No scams, as unfortunately insurance can turn into. I love this company and highly recommend them!!!

September 16, 2022
Unprompted review
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Reply from Velox Insurance

Hello Azad, thank you for sharing a review of your recent experience. Our team here at Velox is committed to providing high-quality customer service, and we’re thrilled to hear you found the best quote for your car insurance. We hope you’ll visit us again soon.

Rated 5 out of 5 stars

Get u what u need

Really good with getting my car insurance

September 1, 2022
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Reply from Velox Insurance

Hello Sharonda, thank you for choosing Velox. We’re glad to hear that you found the best deal for your car insurance! Have a nice day!

Rated 5 out of 5 stars

Awesome online insurance purchase

Awesome online insurance purchase! Rates were very reasonable.

September 1, 2022
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Reply from Velox Insurance

Hello Jimmy, we really appreciate you taking the time out to share your experience with Velox. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Fastest Secure way to save

Fast, Easy, Trustworthy, and wish I did it this a year ago. I would of saved $5,000 last year

September 7, 2022
Unprompted review
Velox Insurance logo

Reply from Velox Insurance

Hello Willis, thank you for sharing a review of your recent experience. Our team here at Velox is committed to providing the best quote. We hope you’ll visit us again soon.

Rated 5 out of 5 stars

#1FAN VELOX INSURANCE

Have been goin through Velox for my auto insurance for every bit of 15 yrs now!! And there is absolutely NO WAY I could be pushed otherwise!! They ALWAYS make sure I'm the upmost satisfied ..and absolutely WILL NOT STOP until I am 100% just Tickled to death Satisfied with their services!! This past weekend I bought a new policy online for my car I had just bought.. Last minute, I changed my mind and decided to get the same car (year & make) only upgraded to the Max..
Long story - short, come Monday am when I was finally able to talk to Velox agent about the switch.. he ended up saving me $124 month and another $224 off my down payment!! Needless to say, I WILL FOREVER BE A LOYAL LIFELONG VELOX CUSTOMER!! I HIGHLY HIGHLY RECOMMEND Velox to ANY & EVERY ONE!! THEY WILL NOT BE LET DOWN IN THE SLIGHTEST!! THANK YOU VELOX FOR MANY YEARS!! MANY MANY MORE YO COME!!

August 30, 2022
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Reply from Velox Insurance

Hello Laura, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with Velox. We are thrilled to know you found the best rate for your insurance! We count ourselves lucky for customers like you. We look forward to working with you in the years to come! Have a wonderful day!

Rated 2 out of 5 stars

Had trouble finding the declaration…

Had trouble finding the declaration page .

August 23, 2022
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Reply from Velox Insurance

Hello Terie, thank you for your feedback about our service. We’re really sorry to hear about your recent experience with our company Velox. Customer Service is highly important for us; this isn’t the kind of experience we want our customers to have and we would like to investigate this issue further.
Please email us or call us so we can improve your situation.

Rated 5 out of 5 stars

Fantastic

Easy & cheapest in town.

August 23, 2022
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Reply from Velox Insurance

Hello Christie, thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Velox in the near future.

Rated 5 out of 5 stars

Everything was online

Everything was online, from choosing the best plans for your daily activities to signing documents. Let's not forget about their low premiums.

August 22, 2022
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Reply from Velox Insurance

Hello Alice, thank you for sharing your positive experience with Velox. We love to know that you received the best rate and service for your car insurance! Have a great Day!

Rated 5 out of 5 stars

It was very easy and affordable

It was very easy and affordable! Being a single mother of 3 now-a-days everything is a bill, so Velox is the way to go! I’d definitely refer to anyone!

August 22, 2022
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Reply from Velox Insurance

Hello Sharon, thank you for sharing a review of your recent experience. Our team here at Velox is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

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