Spirometer took longer to be delivered than we were first told. Disposable Mouth Pieces for Peak Flow do not fit and have emailed to let you know but not had a reply and also have called your office a... See more
Company replied
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See what reviewers are saying
First time ordering and we got Tristel Duo, Welch Allyn diagnostic set and IV caths. All came together, no damage, no fuss. Clear labelling, good dates, and super easy to track delivery. Honestly, Ste... See more
Company replied
As many of the other reviews suggest, I find this company’s service quite concerning. This is the second order I have attempted to place, and once again, I have received no updates regarding it... See more
Company replied
Didn't think a tourniqet could make much difference but Daisygrip is actually brilliant. Reusable, soft, and just feels better for patients. Everyone in the team prefers it now. Sterling had it in sto... See more
Company replied
Company details
- Medical Supply Store
- Local Medical Service
- Medical Center
- Medical Equipment Manufacturer
- Medical Equipment Supplier
- Medical Group
Written by the company
Vena Cava is a UK-based supplier of high-quality medical equipment, clinical consumables, and healthcare essentials, serving NHS organisations, private clinics, care homes, universities, and individual healthcare professionals. Built with a strong focus on reliability, efficiency, and value, we aim to simplify the sourcing of medical supplies for professionals who need dependable products without delays or complications. Our product range covers everything from diagnostic equipment and stethoscopes to infection control products, medical furniture, and everyday clinical consumables. We work closely with trusted manufacturers and recognised healthcare brands to ensure that every product we supply meets strict quality and performance standards expected in modern clinical environments. At Vena Cava, we understand that timely delivery and clear communication are critical in healthcare. That’s why we prioritise fast dispatch, transparent order updates, and responsive customer support. Whether you are placing a routine order or sourcing specialised equipment, our goal is to make the process seamless and stress-free. We are continuously expanding our catalogue and improving our service to meet the evolving needs of the healthcare sector. With a growing customer base across the UK, Vena Cava is committed to becoming a trusted long-term partner for medical procurement. Explore our full range at www.venacava.co.uk and discover a smarter way to source medical supplies.
Contact info
20 Wenlock Road, N1 7GU, London, United Kingdom
- +442080583531
- contact@venacava.co.uk
- www.venacava.co.uk
2.6
Poor
51 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Blood tubes
Awful. Customer service non existent. Never received my order. Waited to supposed delivery date and nothing received, so I call, they said they would call me back, they never did! So I emailed and they just said logistical issues. Jokes. Avoid this company. I now have a client and no tubes, despite placing order weeks ago. Not a good experience at all.
April 14, 2025
Unprompted review
Reply from Vena Cava
We're really sorry to hear about your experience. We understand how frustrating it must have been not to receive your order on time and then not get the support you needed—especially when you were depending on it for your client.
This is not the level of service we aim to provide, and we’re currently reviewing what went wrong in this instance. We’ve also taken steps internally to ensure better communication and faster resolution going forward.
We truly apologise for the inconvenience caused and appreciate you taking the time to share your feedback.
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I ordered the VACUETTE® Quickshield…
I ordered the VACUETTE® Quickshield Safety Tube Holders from Sterling Medical and was really impressed. The product is well-designed — the rotating safety shield makes it easy to use and adds an extra layer of protection without changing the usual technique. Ordering was simple, delivery was quick, and customer service was responsive. Great experience overall, will definitely use them again.
March 20, 2025
Unprompted review
Reply from Vena Cava
Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with the VACUETTE® Quickshield Safety Tube Holders and that you found the ordering process smooth and the delivery quick. It's great to know the design met your expectations and that our customer service team was able to support you. We truly appreciate your feedback and look forward to serving you again soon!
Great experience – would definitely recommend!
I’ve ordered from Sterling Medical a few times now and every time it’s been a smooth, hassle-free experience. The website is easy to use, the products are good quality, and delivery is always fast. What really stood out to me was their customer service – I had a quick question before placing my first order and they got back to me really quickly and were super helpful. Overall, I’ve been really happy with everything and will definitely keep ordering from them. It’s nice to find a company you can rely on!
January 16, 2025
Unprompted review
Reply from Vena Cava
Thank you so much for your kind words and continued support! We're absolutely delighted to hear that you've had a smooth and hassle-free experience with us each time. It's great to know that our website, product quality, and speedy delivery have all met your expectations. We’re especially happy to hear that our customer service stood out – we’re always here to help and it means a lot to know it made a difference. Looking forward to serving you again soon – thanks for being a valued customer!
Exceptional customer support
Let me tell you about my experience. I had an issue with an order, and their customer service team was amazingg. They resolved my problem quickly and were super friendly throughout. It's rare to find such dedicated support these days. Kudos to the team!
January 16, 2025
Unprompted review
Reply from Vena Cava
Thank you so much for sharing your experience! We're really sorry to hear there was an issue with your order, but we're thrilled that our customer service team could turn it around for you quickly and with a smile. Your kind words mean a lot to us – we truly care about our customers and it’s wonderful to hear that it shows. We'll make sure to pass your kudos on to the team – they’ll be so happy to hear it!
Items not sent
Ordered some items on the 12 March, no notification to say the items have been shipped, estimated delivery date was last week and haven’t heard anything. Tried phone lines with no answer and emailing with no response. Unsure if the company is legitimate?
March 12, 2025
Unprompted review
Reply from Vena Cava
Dear Jessica,
Apologies for the delay in responding. Your order was processed earlier today, and here is your tracking number: TQ753369508GB. Please note that you will receive your items in two separate shipments.
We sincerely apologize for the delay; we were awaiting shipment, which caused an unexpected delay in dispatching your order. We understand your frustration and appreciate your patience.
If you need any further assistance, please don’t hesitate to reach out.
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Missing order…
Unfortunately my order from Feb 18th has still not arrived 4 weeks later. Order number #2014. Delays happen and I understand this but I have had no response despite multiple emails to customer services. I’m feeling frustrated.
March 7, 2025
Unprompted review
Reply from Vena Cava
Dear Caroline,
I’m really sorry to hear that your order has not arrived, and I completely understand your frustration. After checking our records, it appears that the order has been lost in transit. We are currently looking into this and will provide you with an update as soon as possible.
I truly appreciate your patience, and we’ll do our best to resolve this quickly.
Missing product
I’ve ordered a product from you and not received it
you gave me a Royal Mail tracking number it did not track item
very poor emailed and called service centre for response and refund,as I assume the product has been lost or never sent no reply still waiting as I would just like my money to be refunded very very poor company
Review edit Sat 1 feb thank you for reply but shouldn’t have to put my poor experience on trust pilot to get a response from company
January 13, 2025
Unprompted review
Reply from Vena Cava
Dear Kerry,
We sincerely apologize for the inconvenience you’ve faced. After investigating your order, it appears that Royal Mail misplaced the package, which is why the tracking number did not update correctly.
As a customer-focused company, we take full responsibility for this and have issued a full refund for your order. We are absorbing the cost of the lost product to ensure you are not out of pocket. You should see the refund reflected in your account shortly.
We truly regret this experience and appreciate your patience. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
A friendly company supplying everything I needed at a good price
Good pricing, friendly communication, fast delivery. A great company to use for all your medical supplies. I would certainly use them again and recommend them.
September 26, 2024
Unprompted review
Reply from Vena Cava
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Providing friendly service, great prices, and fast delivery is what we strive for, and it's wonderful to know that we met your expectations. We look forward to serving you again and appreciate your recommendation!
Reply from Vena Cava
Thank you for your order and feedback! We really appreciate it.
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Very good communication
Very good communication, the product is good quality for reasonable price.
July 4, 2024
Unprompted review
Reply from Vena Cava
Thank you for your review Anna, we really appreciate it!
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