Venture Ashore Reviews 

262
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who make private tours smooth and stress-free from the beginning. Travelers love the well-organized itineraries, seamless transportation, and the exceptionally responsive booking process that guides them through every step. Some reviewers were not happy with organization issues, mentioning occasional difficulties finding meeting places or unexpected logistical problems. A few people also felt that certain excursions felt rushed, with changes to schedules or poor communication from drivers during the trips. Visitors occasionally noted that finding support when things went wrong was frustrating, leading to disappointment on their final days.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Customers report overwhelmingly positive experiences with service, highlighting that tour guides are... See more

Holidays

Reviewers mention ambiguous feedback about holidays, with many customers reporting wonderful experiences and... See more

Location

Customers consistently note ambiguous experiences with location during their various global excursions. While... See more

Booking process

Consumers express satisfaction and delight with the booking process, highlighting smooth multi-generation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was great to work with and incredibly responsive throughout the entire process. She sent plenty of helpful follow-ups as I was putting my group together, which made staying on top of everything... See more

Company replied

Rated 5 out of 5 stars

Grenada in a nutshell Fabulous tour guide Nash friendly, knowledgeable and tailor made the day to suit our needs. Ensuring we had enough time to explore the cocoa factory, waterfalls, see the monk... See more

Company replied

Rated 5 out of 5 stars

Everything was Perfect!!!!Corey during all of my questions and help booking my transfers, her patience and the pick ups and drop offs incredible our hands got held from start to finish. At the airpor... See more

Company replied

Rated 5 out of 5 stars

We had a very nice itinerary n clear instructions with the help of Corey Bell. She had been very patient in listening to our requests .There was a tour guide who wasn’t very helpful with our passenger... See more

Company replied


Company details

  1. #76 of 82 best companies in Tour Operator
  2. #19 of 19 best companies in Cultural Tours Provider
  3. #16 of 17 best companies in Sightseeing Tour Agency
  4. #27 of 30 best companies in Tour Agency

Written by the company

Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(262)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class Tours

We were recommended Venture Ashore by our travel agent as a company that would provide tours similar to the ones that the Cruise Line offered but at a much reduced price, we booked 3 tours and were absolutely delighted by the quality of the transport ranging from an 8 and 20 seat minibus to a double decker. The tour guides were first class, knowledgeable about the tour they were leading and helpful, nothing was a trouble for them and they always had a smile on there face which added to the overall experience.
Whenever we book our next cruise we will definitely be booking our tours with Venture Ashore , we have no hesitation in recommending them as they provide a service which can only be described as superb.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Guernsey

Our guide met us and took us around the main sights. As we were the only people who had booked, we had a taxi for just the 3 of us, and Ben our guide was happy to individualise our tour. We really enjoyed it and would book with Venture Ashore again!

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Tour was perfect

Tour guide was amazing! He showed us all of the best highlights and places during this packed tour time. He took pictures for groups, patiently waited while the Gibraltar apes came to interact. Well organized, well paced, highly informative and engaging.

June 15, 2024
Unprompted review
Rated 1 out of 5 stars

Huge Communication Failure

I had initially booked a private tour from the ship to Rome. However, our plans changed and I called them (well over a week in advance) to ask if they could arrange for us to go to Florence instead. If not, I would be cancelling. The woman on the phone said she'd get back to me and never did. Three days before the tour, having never heard back from them, I confirmed cancellation via email and they responded that they weren't going to refund my money because it wasn't a week in advance. I decided to deal with it when I returned home. Then when we docked, there was a driver waiting because they never told him that we had cancelled. He was understandably angry which we had to deal with. Not a professional, buttoned up company and I'm still trying to get my money back.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic excursion treated like a v.i.p

Fantastic excursion treated like a v.i.p luxury air conditioned mini bus,very knowledgeable guide took great care of all the members of our small group.amazing trip for less money cannot rate it higher more that five stars .I would definitely recommend venture assured to everyone.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent guide

Excellent guide. Very knowledgeable, and interesting. Made it a wonderful trip for everybody. Cannot rate him highly enough. Great value for money.

May 18, 2024
Unprompted review
Rated 3 out of 5 stars

Missing tour guide

I've used Venture Ashore before without issue, but this time was disappointing. First, we were required to book a ferry to our meeting spot separate from the Venture Ashore reservation, which in itself was not terrible, but it was very inconvenient having to get to the ferry, book the ticket, and wait for the next ferry for over an hour. I wish it was all rolled into one booking.

The biggest problem was when we got off the ferry. There was no tour guide to meet us. A local taxi driver read our voucher, made a few phone calls, and agreed to take us on the pre-paid excursion (presumably after agreeing to get paid by the Venture Ashore travel agency). Everything turned out ok in the end, but this was not the guide we were promised that would meet us at the dock. I was very scared for a bit.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Alaska cruise

We went on two trips whilst we were on a cruise to alaska. Both trips were great, easily accessible pick up points. Very knowledgable guides. Overall they made our cruise more memorable.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Small group experiece

We recently took two "essential collection tours" with our NCL Epic cruise. We chose the shared tours because they were more reasonably priced compared to NCL’s options, and we were pleased to find that each group had fewer than 12 people. The tours were quite enjoyable, offering a nice break from the large bus excursions. Had a good time.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

We just returned from our Norway cruise…

We just returned from our Norway cruise and used Venture Ashore for all our group excursions. Each and every one was fantastic! Super tour guides and drivers that took on the most narrow and winding road without a blink! They were on time and detailed each time. Thanks to Joy who set them all up for us and was patient throughout the process. Thank you Venture Ashore!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Private Tour

We were expecting a group tour but just two of us were given a private tour of Istanbul by a very knowledgable and friendly guide. We saw everything we wanted to at a pace of our choosing. Great value and included taxis to and from the main tourist area.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Best Experience

We had a wonderful experience on our recent excursion. Venture Ashore exceeded our expectations and will definitely be our go to for future excursions!! Their competitor (Expedia) did not do what was reflected in the description and was a HUGE disappointment on multiple excursions.

May 7, 2024
Unprompted review
Rated 4 out of 5 stars

We had 8 excursions with you and 7 of…

We had 8 excursions with you and 7 of them were good. The one bad experience was at Pompeii. The VS guide was fine, but the guide inside Pompeii could not speak good English and did not take us to any good sites at Pompeii. This was my 4th time there, so I know what she DID NOT show us. Otherwise the other excursions were very satisfactory. Joe Hudson

April 28, 2024
Unprompted review
Rated 4 out of 5 stars

Was very enjoyable

Was very enjoyable. Saw a small bear and wonderful scenery. Driver was friendly and informative. By UK standards this was a very expensive excursion and the driver Aaron asked passengers to give a generous tip as he struggled with the high prices in Alaska, which they are. We gave more than we would tip in UK but he was probably disappointed. Drivers should be paid properly and not rely on tips in my opinion.

May 3, 2024
Unprompted review

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