Venture Ashore Reviews 

262
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who make private tours smooth and stress-free from the beginning. Travelers love the well-organized itineraries, seamless transportation, and the exceptionally responsive booking process that guides them through every step. Some reviewers were not happy with organization issues, mentioning occasional difficulties finding meeting places or unexpected logistical problems. A few people also felt that certain excursions felt rushed, with changes to schedules or poor communication from drivers during the trips. Visitors occasionally noted that finding support when things went wrong was frustrating, leading to disappointment on their final days.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Customers report overwhelmingly positive experiences with service, highlighting that tour guides are... See more

Holidays

Reviewers mention ambiguous feedback about holidays, with many customers reporting wonderful experiences and... See more

Location

Customers consistently note ambiguous experiences with location during their various global excursions. While... See more

Booking process

Consumers express satisfaction and delight with the booking process, highlighting smooth multi-generation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was great to work with and incredibly responsive throughout the entire process. She sent plenty of helpful follow-ups as I was putting my group together, which made staying on top of everything... See more

Company replied

Rated 5 out of 5 stars

Grenada in a nutshell Fabulous tour guide Nash friendly, knowledgeable and tailor made the day to suit our needs. Ensuring we had enough time to explore the cocoa factory, waterfalls, see the monk... See more

Company replied

Rated 5 out of 5 stars

Everything was Perfect!!!!Corey during all of my questions and help booking my transfers, her patience and the pick ups and drop offs incredible our hands got held from start to finish. At the airpor... See more

Company replied

Rated 5 out of 5 stars

We had a very nice itinerary n clear instructions with the help of Corey Bell. She had been very patient in listening to our requests .There was a tour guide who wasn’t very helpful with our passenger... See more

Company replied


Company details

  1. #76 of 82 best companies in Tour Operator
  2. #19 of 19 best companies in Cultural Tours Provider
  3. #16 of 17 best companies in Sightseeing Tour Agency
  4. #27 of 30 best companies in Tour Agency

Written by the company

Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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4.4

All reviews

(262)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

A group of us (12 people) used VA for tours

A group of us (12 people) took a variety of excursions with Venture Ashore while cruising the British Isles. Every tour, whether it was two people from our group or all 12 of us, was exceptional. We will use VA again and recommend them to anyone we know traveling abroad.

June 28, 2024
Unprompted review
Rated 4 out of 5 stars

msc cruise to denmark ,norway and bruges msc /venture excursions.Just been on a msc cruise for a week to…

Just been on a msc cruise for a week to skagen ,oslo, copenhagen and bruges.
booked hop on hop off buses for oslo and copenhagen and a shuttle bus to get from zebrugge to bruges all returns.
ship docks at skegan you can walk - at oslo the buses were easy to find bascially 100yard walk to buses we had city sightseeing buses which were easy to find and msc staff and other buses staff helpfull, hard to get on the top of the buses as we had alot of chinese holiday people on our cruise who just push into queues in numbers but it was not worth an argument being on holiday this happened alot ?I Guess they are used to being like this.
hop on hop off buses great but you have to pick say 2-3 stops as you cannot get round everything in oslo or copenhagen ,cities are massive and seem larger then London.
we had no complaints until we got to zeebrugge our voucher stated there would be a venture rep who would show you where to catch your coach shuttle.? There was nobody and as others had booker excusions with msc when there are thousand of people at a port we kept asking port officials re venture bus and nobody seemed to know.and when your voucher states 10am or you might miss the bus if late having no rep was not helpful eventaully everybody who had booked this shuttle seemed to be standing outside about 37 people on out excursion wondering what to do, i think a couple even went back to the ship being fed up with waiting, after a couple of us walking to other buses asking if they knew where a venture bus wouls be we eventaully found a white coach which did have a venture sign approx 18 inches x 12 inchs the driver was sitting in his seat we asked him and he said yes this is your bus so went back to every body and eventaully got on, the bus had turned up dead on 10am. Not blameing the driver and we allthought the excursion had not been sorted out that well ,ie no rep ,panick to be there 15-30 min's before etc and then find nobody! suggest venture put a bit more into this shuttle and not save on wages having not rep ,it left everybody on the shuttle a little stressed having to sort out themselves having already paid. the driver was great and joval and a nice man giving plenty of insight into bruges, but would have exspected a venture rep to be there so suggest this is sorted /taken into consideration.
one other small thing when you get your vouchers if you take a paper copy like us and do not us phones etc make sure the voucher has a qr code ans we did not have one on one of our vouchers to show and had to wait to get on one of the hop on buses last as we could not show it - it does not state this is needed in the venture info -ie states only take or show your excusion vouchers.
on our wholes exsperiece cruise and excursion the brugges shuttle was our only let down and being on holiday at 64 could do without the hassle and stress.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Very informative guide

Very informative guide, Jenny, and great driver, Tracey. Visited Skara Brae, Skaill House and the Ring of Brodgar. Good value for money. Small group, which allowed us to have more time at the sites, was more personal, and allowed us to listen to the guide easily. Would definitely recommend using this company rather than the cruise ship excursions. They were very aware of when we needed to get back to the ship, so there was no concern about that.

June 27, 2024
Unprompted review
Rated 2 out of 5 stars

3 out of 4 bookings cancelled

We booked four shore excursions with Venture Ashore as we used Planet Cruise.
Unfortunately 3 out of the 4 were cancelled due to insufficient numbers. The one tour we did complete was a tour of Bodrum and we were the only people to do the tour. The tour guide Nazmi was excellent and we would thoroughly recommend him. He was very knowledgeable and welcoming.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Estonia, from the minute we left the ship...

From the moment we left the ship and our guide and driver were waiting for us to when they dropped us off at the planned time it was a great excursion. Our guide was extremely knowledgeable of architecture, history, politics and spoke fluent english. We enjoyed every minute of the excursion.

June 17, 2024
Unprompted review
Rated 4 out of 5 stars

Chilkat/Chilkoot tour

Great guide, but actual cost of trip wayyyy overpriced for what it is. Just a small coach tour driving around the local area - could have done it at a quarter of the price with a local taxi.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

zeebrugge to Brugge

Booked a round trip from zeebrugge to Brugge. Both taxis arrived on time, were flexible with pickup and dropped us off in a very central location. .. overall great service ... would use again.

June 28, 2024
Unprompted review
Rated 1 out of 5 stars

Another communication failure.

Another communication failure.
Ship changed port dates 2 days before start of cruise.Contacted Venture Ashore right up to the Saturday afternoon before leaving on the Sunday and they could not give me an alternative date. On return I contacted them for refund. Told an email was sent with new port date and time. No such email arrived in my Gmail account. They sent a copy as proof but it Did NOT arrive. Thought is very suspicious as it was dated the Sunday morning I traveled and sent very early in the morning after they could not give me any information the night before.
They made it very clear no refund . Learnt a hard lesson do your research in future before you part with your money .

June 2, 2024
Unprompted review
Rated 3 out of 5 stars

Kirkwall was awesome . At least what we saw of it.

A bit of confusion with the pickup.
Once we got that sorted out, he said that we couldn't go to Skaill House and Skara Brae because we didn't have tickets. It was never indicated in the multiple emails that we needed to acquire tickets.
Disappointed.
Friendly guy but we kept on having to ask him questions.
Kirkwall was beautiful

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great tour and guide!

We had a wonderful excursion with our guide, (Martin?), who was extremely knowledgeable about so many things on this tour. I definitely recommend booking this tour of Belfast and Giant’s Causeway.

June 16, 2024
Unprompted review
Rated 4 out of 5 stars

Athens and Olympia

Yanis our tour guide in Athens was fantastic. He made every effort for us to see everything and was knowledgeable and very respectful.
Eristhema our guide in Olympia was very knowledgeable and made it interesting
Advise guests that Corfu tastes caves and beach that there is no shade available on the beach, guide was very good.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Giants Causeway

Tony, our guide for the Giants Causeway & Belfast City tour was very informative & looked after us really well with a scenic drive with local history thrown in with good humour.

June 12, 2024
Unprompted review

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