Great help and swift. Cherise was excellent from start to finish and customer helpline very fast too. Looking forward to taking sales on our two new machines at a much lower cost to our previous prov... See more
Company replied
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See what reviewers are saying
Fantastic transaction rates and one off payment for card machine (as opposed to monthly fees) is great - really helped to save money for my small business. Portable machine works perfectly - however i... See more
Don't go near this company , card reader stops working 2 weeks out of warranty and they want to sell you a new one They're technical dept aren't that great either , all week they've been telling m... See more
Company replied
Never have I used a card system so difficult or experienced customer service so bad for a big company. I have had to have my terminal replaced 9 times in the past 7 months and it still doesn't work. T... See more
Company details
Written by the company
Trusted by thousands of retailers and merchants to deliver secure and reliable payments, in-store, in-app and online. Our payments service is designed to help drive sales and improve your bottom line. With a range of options that cater to your customers' changing needs and preferences, we make it easy for them to pay you online, in-store, and on mobile devices. From contactless taps to one-click online checkouts, our powerful tools help you manage your daily operations and keep your sales flowing smoothly. It's no wonder why millions of the world's most successful brands trust us to process their payments.
Contact info
United Kingdom
- www.verifone.co.uk
3.4
Average
395 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Never go near this company
Never go near this company I had a customer pay me and now they have cancelled my contract and want to keep the money for 180 days stay away at all cost.
May 10, 2023
Unprompted review
Reply from Verifone UK
Hi Chris, We take every comment very seriously and, as you are aware, we are currently in the process of a full investigation into this situation.
As a regulated financial institution, we adhere to rules and regulations as set out by the financial regulator and are obliged to perform security checks on any inconsistent or questionable activity.
We do our best to assist every merchant to the highest standard of service possible. If you would like to discuss your specific concerns or require any further assistance, please contact our customer support team.
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Very slow at communicating
Very slow at communicating! Wasted my time, asked me to complete application and provide evidence of trading. I made it clear I am a newly registered company and had limited evidence of trading they continued to ask for trading evidence and at the end I was told I can't have an account as I haven't been trading more than 6 months! This was all after competing app and providing all the evidence.
May 1, 2023
Unprompted review
Reply from Verifone UK
Hi Ziad, Thank you for sharing your feedback regarding the challenges you encountered while attempting to meet our application criteria. We apologise for the difficulties you experienced and understand that it led to a frustrating process.
Our rigorous financial checks are implemented with the primary goal of upholding the highest standards of security and trust in our processes. While we are committed to maintaining a thorough approach, we sincerely apologise for any miscommunication or misunderstanding that occurred during your application process. Our aim is to ensure compliance and protect our customers and ourselves from potential risks. However, it appears that we may not have effectively communicated our specific requirements for new companies or adequately adjusted our process to accommodate your situation.
We will take your comments into serious consideration and work towards improving our application process to better accommodate newly registered companies like yours. If you would like to discuss your specific concerns or require any further assistance, please don't hesitate to reach out to our customer support team. We are always here to help and address any issues you may have encountered.
Great personal service
Great personal service
Excellent support
Recommended
May 2, 2023
Unprompted review
Reply from Verifone UK
Thank you so much for your feedback! We're so happy you're happy! Welcome to Verifone, Moheb.
Great kit!
Great kit, bit of a mission the set up but bare with and once your up and running its fantastic.
May 2, 2023
Unprompted review
Reply from Verifone UK
Thanks for sharing Karl, we appreciate you taking the time to share your experience. We will take onboard the feedback and look at the required improvements. Welcome to Verifone!
Ashley was very helpful and made the…
Ashley was very helpful and made the process from ordering the machine to its delivery, Thank you
April 24, 2023
Unprompted review
Reply from Verifone UK
Thank you for your feedback Jonathan, we appreciate you taking the time to let us know about your experience. We'll pass on the commendation to Ashley! Welcome to Verifone
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From start to finish communication is…
From start to finish communication is second to none
April 17, 2023
Unprompted review
Reply from Verifone UK
Thank you for your feedback Dom, we appreciate you taking the time to let us know about your experience. Welcome to Verifone!
Excellent customer support! Fantastic card reader!
Excellent customer support provided today by Daniel Dowsett! Daniel really took the time to work through the issue straight away and get to the bottom of it.
Been using the terminal for about a year now and its fantastic. Super quick at processing the transactions and very little downtime.
The only downside is the online portal, a little complicated and confusing but has all the data you need. Would be good to have totals on the transactions tables. Also I seem to get 'Authentication failed' when logging in unless i'm using private browser.
April 14, 2023
Unprompted review
Reply from Verifone UK
Thanks for sharing JW, we appreciate you taking the time to share your experience. We will take onboard the feedback and look at the required improvements.
Stole my details and don't provide an…
Stole my details and don't provide an "unsubscribe" link in their spam.
Pretty sure that breaks GDPR rules
April 14, 2023
Unprompted review
Reply from Verifone UK
We're disappointed to hear this. Please contact our customer support team, 0333 3236677, to make sure there is a resolution and you are removed from any mailing list.
DO NOT USE VERIFONE
DO NOT USE VERIFONE. YOU WILL LOSE MONEY AND LOSE CUSTOMERS. I have been using Verifone for almost 4 months and have had a lot of problems.
1: often get "NO CONNECTION TO HOST" and DECLINED the transaction and then still take money from the customer's card
2: they don't pay out all the transactions and hold some money and then say the bank holds that money and i lost money
3: sometimes they don't pay out the next working day and it takes 2-3 days to pay out.
April 13, 2023
Unprompted review
Reply from Verifone UK
Hi, We're disappointed to hear this. We've been informed that this has now been resolved. If not, please contact our customer support team, 0333 3236677, to make sure there is a resolution.
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Good deal and great service.
Had my new card machine today,so far so good , the business manager Ashley Dmytruk is the best , very helpful and patient! Great service!
April 4, 2023
Unprompted review
Reply from Verifone UK
Thank you for taking the time to share your experience Rong, and your lovely comments! We'll make sure to pass on your compliments to Ashley! Welcome to Verifone!
This has been a very easy process and…
This has been a very easy process and well organised by Ashley Dmytruk. He helped at every stage and I felt comfortable with the company throughout.
Happy to be with Verifone.
March 30, 2023
Unprompted review
Reply from Verifone UK
Thank you so much for your feedback! We're so happy you're happy! Welcome to Verifone, Luke.
Very awful service received today by…
Very awful service received today by one of your agents.
As a business I expect to be helped however was just fobbed off!
Be careful of this company.
March 29, 2023
Unprompted review
Reply from Verifone UK
Hi Vicky, We're disappointed to hear this. Please could you contact our customer support team, 0333 3236677, so we can understand more.
Thank you, Daniel
After a while my issue was taken up by Daniel Dowsett, the Senior Customer Care Advisor. Within an extremely short period he identified and implemented a remedy.
Throughout the process he was communicative, timely, and very helpful. All in all a really good interaction, start to finish. Dan is to be commended.
March 22, 2023
Unprompted review
Reply from Verifone UK
Thank you for your feedback Nic, we appreciate you taking the time to let us know about your experience. We'll pass on the commendation to Daniel!
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Very professional outfit
Nidhi was super helpful from my initial enquiry to me completing my order form
I am looking forward to receiving my machine in next couple days and getting started with Verifone
I figure the machine will have paid for itself within 3 months compared to what currently paying to IZettle
March 22, 2023
Unprompted review
Reply from Verifone UK
Thank you for your feedback Melanie, we appreciate you taking the time to let us know about your experience. Happy savings! Welcome to Verifone!
Useless after sales service
Useless after sales service. Both of our card machines are declining all transactions. Have spent hours over the last 10 days, speaking to Verifone support in Finland, Sweden and the UK.
Listened most of the time to music whilst they go for a cup of tea!!
They never return my calls, as they promise!
March 22, 2023
Unprompted review
Reply from Verifone UK
Hi Andrew, We're disappointed to hear this. We've been informed that this has now been resolved. If not, please contact our customer support team, 0333 3236677, to make sure there is a resolution.
Dan has given 5* customer service
Dan has given 5* customer service. Sorting out my problem and going above and beyond.
March 20, 2023
Unprompted review
Reply from Verifone UK
Thank you for sharing your feedback Nicola. We're pleased you've had an "above and beyond" experience. We'll pass on your compliments to Dan.
Good experience
Good experience. Plenty of telecomms.
Nidhi was always helpful.
March 20, 2023
Unprompted review
Reply from Verifone UK
Thank you for your feedback Amir, we appreciate you taking the time to let us know about your experience. Welcome to Verifone!
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Very Helpful
Spoken to 3 different people today and each were clued up on all of the queries I had. Very helpful and got all the answers I needed - Thank you Dan D, Fiona and Corinne.
March 17, 2023
Unprompted review
Reply from Verifone UK
Thank you for your feedback Claire, we appreciate you taking the time to let us know about your experience .We'll pass on the compliments to the team!
Russell was fab from our first lot of…
Russell was fab from our first lot of communication. The process was seamless and he has been a great support since if I have had any queries. Very fast service and very efficient. Thanks!
March 16, 2023
Unprompted review
Reply from Verifone UK
Thank you so much for your feedback! We're so pleased about your seamless experience. Welcome to Verifone, Katy!
BAD first impressions
I first contacted verifone 23rd Feb,filled in the forms,all passed and still waiting for my machine,I was told I would receive it Friday, yet still waiting and no updates !!!
Not the best start
Communication BAD
March 15, 2023
Unprompted review
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