Verizon Wireless Reviews 6,600

Just a note of warning to Verizon customers desiring to switch to say maybe T-Mobile. T-Mobile offered us a sweet deal (with Verizon we had six phone lines, a tablet and home Gateway).
I called Verizon after the T-Mob offer to be sure we had the best deal available and was told we did. So I requested a port pin and started to move the lines, after which I got a text request/conversation offering us incentives to switch which got us closer but still over $100/mo shy of the T-Mob offer. This was followed up with a couple chats (time wasted) and I was told contact sales (the chat agent couldn't make any deals that weren't on the books) . After two calls with sales they offered to match the phone deal, but not the plan pricing except for a 12mo discount of about $67 (the T-Mob offer had a five year price guarantee) . So we agreed to come back (we had only changed one line over). However afterwards (numerous conversations and text) they reneged on the phone deal. Surprise Surprise. One would think they'd be willing to sacrifice a few hundred bucks to save face, especially for a 16+ year old customer that had paid them over $400/mo for years. But the were not. Bottom line don't listen to the "come back" lies if your in the middle of a switch. They do not keep there word.

Why can’t I have internet when not on it home WiFi. Terrible experience in multiple cities.

It doesn't matter what simple task I need to do with Verizon, it is impossible for them to complete it. Everything is automated by a retarded coder. Just trying to get autopay set up was unsuccessful. I HATE Verizon and regret the day I let some schmuck of a salesman talk me into "upgrading my phone." Now they are paying it off at the snails pace of $20 a month. So much for the "free" phone.

I live in Troy Ohio and a rep named Tony gave me tremendous help today!!

wish I could leave zero stars

spoke with VZ cust svc a month ago, they said they would be refunding some fees

did not do it ... spoke with them today, said they would ... I have been on the phone for 45min ... "we have to check with supervisor" ... "it's Monday, might take longer" (WTF?)

was disconnected

called back, 25 min more ... still on hold ...

worst cust svc ever

LOOOONG delays in speach = they are not in the U.S.

This is my phone company, not a travel agent or plumber...what is the deal with the terrible connection? terrible service

It's like living in a corporate dystopia trying to do business with them. It's a scam plain and simple. They are predators. They will lie to your face over and over. Charge way more than they said the plan costs, and charge you even more if you try to get out of it. This is a predatory corporation of the lowest ethics. These are criminals too big to fail and too big to sue. It's like being extorted by the mafia, but instead of getting your legs broke your business fails if you don't pay their prices that they make up and change whenever they feel like it.

Over the past 6 months I've spent a total or 30 hours in Verizon stores and over 60 hours on service phone calls. They will tell you it's resolved. Then it's not. I escalate, I go up the ladder, they say they've really fixed it now. It's not. Everyone says they I'm right and they fixed the problem and they never fix it. They want me to give up and just pay the extra 500 a month. I can't, so I keep trying to get the deal I originally paid for. My business is suffering, my relationships are suffering, my life is so much more stressful. Dealing with Verizon is the worst decision I've made in over 10 years.

Salesman quoted to say, they will fix or replace any electronics broken, damaged or just quits in your home. 65-inch tv accidental damaged and they declined coverage. First rep says we do not cover TVs because they aren't portable. I told her the web page first item covered is TVs! 3 paragraphs down, we replace due to accidental damage, etc. i ASKED FOR A SUPERVISOR, complete non-English speaking run around! 3 reps and no replacement due to damage and not being just internal failure. I paid $25 a month for nothing.

I am extremely frustrated with Verizon for many reasons and cannot believe they can continue to operate with such horrible business practices. I ported my cell # over to them 11 years ago from AT & T when they still had friends and family rates and added a tablet as needed for my previous job. They used to provide strong, caring, resolution oriented customer service. Over the last 5 - 6 years, as I have visited their direct retail stores, I have seen a consistent shift from the majority of locations to be focused on trying to sell me something new vs fixing my issue on my existing device when not needed.

In Oct 2025 I had to change from a flip phone for texting only relying on my home laptop and tablet for apps and internet to a phone with internet capabilities for a new job. Since then I continue to get spam texts that I delete and report even though long ago I put my # on a do not call list and am very careful to not share my information. **In 2015 I was told I'd get a better rate becoming a sub account under my father's existing account in another state However when I changed to my new phone in Oct 2025, apparently the fine print said the sub account would go away? Now my mailed bills to my WA address that I have had since 2015 says my father's name. Since I need to get reimbursed for work, I have gone to several store locations throughout Western WA where I have heard different answers and not received resolution until the last location told me the fine print changed the sub account option and I should have read this agreed upon change!!! Sadly I know they have the best area coverage for where I live for my job where 4 days a week I travel to businesses throughout Western WA.

Verizon owed it to me to point out this change at the time of upgrade which also changed me ridiculous change over fees even though they made a ton of money with my buying a new phone and paying more now per month. They need to be held accountable for their shady business practices.

Billing is ridiculous. Keeps going up. I had over an hour of dead zone where traveling so I cancelled, even gave them the phone back and they still charged me $1000 for it. If I could give them a zero I would.

This is a scam phone company they are trying to forcefully take $1700 from me for an equipment I never received, this is a scam phone company even after invegstating and closing the case, VERIZON is a scam company and I hope they are found out quickly amd shut down, they are scamming people.

Verizon has been overcharging me for years. My son and I got the same phone years ago, he upgraded his and signed up for monthly bills to pay for the phone, and I never upgraded. Some how I am paying more per month that he is and my phone is paid off

Worst customer service I've ever experienced. You will definitively get an offshore call center who are not competent in addressing any technical issues nor will they transfer you to a stateside call center when you ask. I've spent collectively 10+ hours one one issue over the last month. They cannot seem to add a second number to my line and it has become the biggest joke. Searching now for a new carrier after over 20 years with Verizon. I cant believe how bad the customer service has gotten.

Price gouging , charging for services not rendered, horrible customer service.

We been with verizon for over 25 years. We've had mostly good to great experiences. The main thing i am sick of is calling customer service and you can only understand 1 of 3 words. Verizon wants Americans to support their business and yet they hire overseas help. If they want American money, they should hire Americans!

Verizon is the worst, I break my phone and it takes weeks to ship a replacement even with insurance. And they sent it to the wrong address and screwed me. I cold access my debit accounts, so I had to rely on cash for weeks and ran out and couldn't do anything about it or get to work for weeks. Never go with them!!!!

Unbelievably poor support service at the 4304 W. Bell Rd., Verizon wireless store.

Five support desk agents in the main area that all totally ignore people that walk in the entrance door for support services. I sat in the middle of the store and watched as seven separate groups of people walked in and all were totally ignored. All seven groups eventually just walked out after being totally ignored. After an hour of sitting listening to the "support" staff socializing with the people sitting at their desks, I addressed the person at the support counter about the total lack of acknowledgment when clients walk in the door, and the person at the counter became seriously aggressive looking threateningly and agrily in my eyes as he told me "you can leave" as he pointed at the strore entrance door. I simply declined to leave and I sat back down to further try to understand these very strange circumstances. I started listening to the long running conversations at the "support" agents were having with the clients at their desks, and I figured out why I was sitting waiting for close to an hour. Three of the five agents (close enough in range for me to hear the conversations), were socializing with the "clients" at their desks. The support agents were almost exclusively having social conversations that included what they like to eat, including references to not really liking to order salads because most places put "carrots and celery" on their salads, the last "really" good movie they saw, and how to connect up on their social media accounts, etc...

Two of the groups that were ignored sat down in the same area as I decided to sit and I explained to each of them what my experience had been. Both groups waited about 15-20 minutes and after being totally ignored for the entire time they were in the store, they joined all of the other five groups that were also totally ignored and they both simply walked out of the store.

One of the "support" staff desks eventually opened up and I interjected myself and assertively requested assistance. I was able to make the simple purchase that was the reason for my visit.

I then received an email which asked for feedback. I clicked to provide a 1-Star rating and then was directed to a page which asked if I wanted to be "contacted about my experience" but when I clicked on the "YES" button requesting to be contacted, the page immediately disappeared, preventing submission of the "request to be contacted." I immediately thought that the page disappearing to prevent submission of the request to be contacted actually"fits perfectly" with the in-person experience I had just been through at the Verizon Wireless store location at: 4304 W. Bell Road in Phoenix, Arizona.

Wow! Very hard to believe, but 100% true

After 3 years I ended my service based off of bad connection quality and/or wifi signal can't go live ect my bill was 200 a month for a phone and home internet for 3 years I paid for this torcher smh they dont value the customer at all only upticking amounts we have to pay for sub par service

If I could give 0 stars I would. After 9 years, I’m leaving Verizon to go to T-Mobile with my future hubby once I’m married in September. Serves Seattle area better anyways.

To start I was having technical difficulties with my new iPhone 17 plus max. I only had it about a month and I wasn’t receiving calls after the first ring. It was as if they were being rerouted after only ringing once. (I figured out the issue later was with my Apple Watch, unfortunately Verizon technical support did not figure that out)

But before I figured out the issue myself, Verizon exhausted all tech options and decided the best decision was to send me a replacement device (and I have been stuck in this nightmare ever since)

I was sent a new phone on 1/6/26. Figured out with tech support that I was still having the same issues with the replacement device. I was given approval to return the device they sent me not the one I am paying monthly for on my bill.

I returned the device 1/9/26 and device was received on 1/15/26 within the 10 day return policy time frame. I tracked the device myself. Come March, my bill was over $2200 over $2000 more than what it typically is. I decided to use My Verizon chat since I don’t like calling support team and being transferred numerous times to where the calls drop and no one calls back. After speaking with someone through chat on 3/6/26 they said it would take 10 business days to be removed from my bill, I waited until 3/23/26 to reach out again as it wasn’t taken care of, and was told it would be removed 3/29/26 after being transferred 4 times within chat! Finally decided to call them 3/30/26 and was told it would be off by 4/2/26. And GUESS WHAT?!? As you probably guessed it wasn’t done! So NOW I’m on the phone again writing this review and they are still working on it. Started this review at the beginning of my call. Been transferred twice now! 🙃 NOT HAPPY! It’s been taking over a month to figure this out which is highly unacceptable! I’M DONE! YOLO but not for this!!!!!

I am issuing a formal warning to all consumers regarding Verizon’s current 5G Home Internet 'upgrade' promotion. This is a classic bait-and-switch. On March 13, 2026, I signed a management-approved agreement for a permanent $19.98/month rate (Case #3376480). I have the system-generated estimates confirming this price. Once the 'upgraded' hardware arrived, Verizon immediately breached the contract. My bill was changed to unauthorized amounts ranging from $0.57 to $72.00, if I get an IPhone 16, ignoring the signed agreement. Furthermore, the new hardware is a technical failure—it provides significantly less range than my previous 'old' boxes, and one unit is already defective with a solid red light. When I tried to fix this, I was assigned an Executive Analyst named Tamara. She has spent the last week actively blocking my case. She has refused five separate email requests to escalate to a supervisor, refuses to provide her manager's name, and is blocking a review of the recorded calls from March 13th/14th that would prove my claim. Verizon’s Executive Office is currently acting as a wall to protect the company from honoring its own signed contracts. I am moving this to a formal FCC complaint and Notice of Dispute. Do not trade in your working 'old' equipment for this 2026 upgrade scam." I got this unit since the 18th. They haven’t noticed it’s not working, but can remind me to send the other equipment back! Never a reminder to activate!

Verizon is the worst company. Their customer service lie. They upsell with misrepresentation of the services and products and duped my elderly partner out of over $400 for "free" iPads. I was disconnected from customer service 6 times and had to pay $75 "restocking fees" for each item returned. All in all, we are out over $600 for services we did not need, did not request, and did not want. I cannot get a resolution from Verizon. Was promised a call back... and never received this. After 16yrs of service, we are going to another provider.