Vertical Blinds Direct Reviews 

3,934
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally simple ordering process, helpful website navigation, and consistently fast delivery times across multiple orders. People are also extremely pleased with the beautiful appearance, high manufacturing standard, and generally accurate sizing of the custom products received. Some reviewers were not happy with the product quality, specifically noting issues like poor stitching, flawed materials, or incorrect sizing. A few others also mentioned experiencing occasional delivery delays, damaged packaging upon arrival, or missing components that required contacting customer support to arrange prompt replacements and resolve issues.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent quality, great fabric choices, and... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the well-made products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently noting that parcels arrive on time and... See more

Order

People report positive experiences with order, highlighting a simple and straightforward online process with... See more

Service

Users describe positive interactions with service, highlighting excellent support, quick problem resolution,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang Customer Service as I noticed a problem with the delivery address in my order. Young lady, (she did give her name, but I was too busy giving detail for it to register with me) very helpful, frien... See more

Rated 5 out of 5 stars

Very professional company, excellent communication. Received the sample swatches within a couple of days so I could make my decision. Website easy to navigate to place order. On receipt of order whic... See more

Company replied

Rated 5 out of 5 stars

We ordered vertical blinds for my kitchen but unfortunately we did not measure correctly & they were to short. Fortunely we took out the surefit guarantee & were able to get them replaced without any... See more

Company replied

Rated 5 out of 5 stars

I fitted these blinds in my Bungalow 9 years ago and they have been excellent. I recently needed to change the one in the bedroom as wife couldn't now cope with the blinds closing in the middle so we... See more



Company details

  1. Door Shop

Information provided by various external sources

A stylish complement to both home and office decors, our vertical blinds are made from the finest quality components, to our customers’ exact measurements. Vertical Blinds Direct boasts an exclusive in-house production team, who manufacture all our orders right here in Grange Moor, West Yorkshire. We stock a wide selection of colours and designs, all for wonderfully low prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,934)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Great blinds , delivery delayed by four days

All the fittings and blinds were very accurate and safely delivered. But the two parcels went to two different delivery companies. One parcel arrived the next day as scheduled the other failed to arrive and after much internet led commmuicating with a chat bot and finally speaking to a human the delivery was arranged for four days after the schedule. Very frustrating trying to find out why the parcel was “ taken into storage “
Rather than being delivered. It held the whole project of four windows up for four days and required a lot of internet time to find the parcel and force its delivery.

July 30, 2026
Rated 5 out of 5 stars

Website easy to use

Website easy to use. Measuring instructions easy to follow. Accurate delivery time estimation and they kept us informed of production. First class product. We've used them before and have no problem recommending them.

July 22, 2026
Rated 5 out of 5 stars

Customer service

The customer service by Jonathan P . He was clear with what I needed to do to change my order , and explained it methodically: well done so helpful 👍

July 28, 2026
Rated 5 out of 5 stars

Customer support 1st class

I ordered my vertical blinds off of blinds direct
The quality is excellent but my measurements were out by a centimetre so they were touching the floor rang customer support as I had sure fit absolutely fantastic customer service from the service agent I spoke to within a couple of minutes new size ordered and on their way absolutely 1st class customer service

July 17, 2026
Rated 5 out of 5 stars

Customer Service Team

Rang Customer Service as I noticed a problem with the delivery address in my order. Young lady, (she did give her name, but I was too busy giving detail for it to register with me) very helpful, friendly and polite. She took my details, found my order and dealt with my enquiry very quickly and efficiently. Small wait to get through but acceptable.

July 16, 2026
Rated 3 out of 5 stars

Not greatly impressed.

Have bought vertical blinds from different companies previously and compared to these, I would say the quality is not great.
Blinds are quite short compared to our others (measurements were correct), and the material the blinds are made from is of poor quality with stitching that has left large holes in the blinds that light penetrates. Also thread has not been cut close to edge of material leaving about 25mm of overhang which looks very untidy.

July 14, 2026

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