Verty Furniture Reviews 

110
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find that the various furniture items offered on the official website are well-crafted, stylish, beautifully designed, and built with exceptionally great quality materials. Many people also greatly appreciate the polite drivers, helpful communication, and smooth delivery process that makes online shopping very enjoyable. However, some reviewers were not happy with the poor customer service, unhelpful responses, and dismissive attitude from staff members when issues arose. A few other customers also felt that significant delivery delays, missing items, and completely unresolved problems caused a lot of unnecessary frustration.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality of items like... See more

Delivery service

Clients share ambiguous opinions on delivery service, reflecting a mix of satisfaction and frustration. While... See more

Order

Consumers find order experiences to be mixed, with some reporting an easy and great online ordering process... See more

Quality

Customers had positive experiences with quality, expressing overall satisfaction with well-crafted furniture... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently describing interactions as extremely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall experience was good and I’m happy with the item I received. I order via The Range. Delivery updates were on the poor side. There was no tracking number sent, I had to reach out to customer sup... See more

Rated 5 out of 5 stars

Unusual shaped benches with thick weighty iron legs, look absolutely fabulous, a perfect match for our new unusal design dining table. The benches are well crafted, lovely wood, strong and easy yo man... See more

Rated 5 out of 5 stars

It was not a first time when I bought stuff in Verty furniture. I really love their products and it's quality. Got small problem with delivery and use a chat with Su. She was just perfect, professio... See more

Rated 5 out of 5 stars

Recently purchased a tv stand from this company as I love the combination of black metal and real wood. Delivered in a week and looks great in my lounge !! Was a bit nervous when I saw the reviews unt... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Kitchen Furniture Store
  4. Office Furniture Store
  5. Pine Furniture Shop
  6. Rustic Furniture Store

Written by the company

High quality Indian wood furniture at great prices. Beautiful rustic craftsmanship using reclaimed industrial materials. Fast nationwide UK delivery.


Contact info

3.5

Average

TrustScore 3.5 out of 5

110 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(110)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Unique design at Great price

I found a unique design of TV corner stand that would fit in perfectly to our room. It was made of solid wood and it was at a great price.
It was delivered complete and well packed, (only had to screw on the door handles), within a couple of weeks.
So overall we received excellent service.

October 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Unique furniture from…

Lovely unique piece of furniture from Verty. The corner TV unit looks slightly retro & fits perfectly. It has colour variations which add to its charm.
A great piece of furniture, quirky & individual.
It took a little while for it to be ready for delivery but the company replied quicky to my enquiry email.
On the day, I'd arranged for an early
delivery (between 6-9am) due to work.
I asked for an early one if poss & it arrived at 6 am. Perfect time to suit.
Thankyou Verty, very chuffed with my purchase!

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!

Ordered online with absolute ease and delivery was made about four days later! Someone actually called to a couple of days beforehand to confirm the delivery. Great product too. Fantastic quality and looks great. Very pleased indeed.

August 17, 2023
Unprompted review
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Rated 5 out of 5 stars

Tables well made and sturdy.

The nest of tables were delivered when informed and were very well packed and protected. They are very sturdy and well built and the colour we choice looks very rich.Delighted with them.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

The Range

Easy to order on the website, very fast and efficient service throughout. The item was delivered before the expected delivery date and was informed all the way through the process.

July 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Service was very good

Service was very good, cabinet is what we wanted

August 8, 2023
Unprompted review
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Reply from Verty Furniture

Many thanks for taking the time to review your purchase and glad you are happy with both the item and service received.

Rated 5 out of 5 stars

Amazing customer service!

The customer service from Su and the team was second to none. I ordered a beautiful bookcase via B&Q and they didn’t give me an option to upgrade delivery. It’s a 50kg item but Su arranged for delivery to the room for an extra £20 to cover insurance.
The brilliant courier (I didn’t catch their name - so sorry!) did a magnificent job. The bookcase looks amazing and work every penny.
Thank you all so much for your assistance!

February 28, 2023
Unprompted review
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Reply from Verty Furniture

Hi Ellie, really pleased that you are happy with both the item and the service. Many thanks for taking the time to leave a review.

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Rated 5 out of 5 stars

Great communication and table!

Ordered a coffee table to be delivered in Scotland. Very responsive and communicative on delivery and table looks great!

February 7, 2023
Unprompted review
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Reply from Verty Furniture

Many thanks JM 2 it is great to hear that you are happy with both the product and the service.

Rated 1 out of 5 stars

Shocking customer service by one agent

Shocking customer service, I bought a lamp via The Range from this company the lamp was faulty, I called their helpline for advise and was spoken to in the most patronising and condescending way! The man I spoke to made it sound like I didn't know how to screw in a light bulb (turns out they are telling people the wrong size bulb) after numerous emails they sent a replacement out, they said they would call to arrange the exchange, I asked them to email me as I can't always answer my phone they called, so called back only to be told in a very curt manner wait for the voicemail! I don't have a voicemail so called back again to be patronised again and to be told the driver would set the lamp up and it would have a bulb in it! The whole experience was awful and would not recommend buying anything from this company.

In response to your comments, I did not refuse to give my details so this is a false statement! I work in a contact centre so understand the importance of going through DPA, I gave the agent my name and he said to listen to the voice mail, how would he know who I was if I hadn’t given him my name. It is the patronising manner of the agent I first spoke to that was shocking and who I spoke to again to sort collection/swapping the original lamp. I spoke to a lady who was helpful and understanding in as well as the person on email. I did send you emails, to chase the replacement lamp. It was your choice to send your own driver to swap the lamp, this was not a request made by me. I am happy with the resolution and did contact to to tell you about the incorrect bulb size on your website (which is still incorrect 14/2/23). Again it was the manner of the agent who I spoke to that I have the issue with. It was awful.

February 1, 2023
Unprompted review
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Reply from Verty Furniture

Dear Charlotte, we are extremely sorry that you feel that you have had a bad experience with our company. We do our best to ensure that any issues with our products are dealt with in a timely fashion and as such we responded to all your correspondence immediately and apologised that you had received a faulty item.
The reason you were asked to listen to the voicemail is that due to data protection when you called and refused to give your name / postcode we could not give any information to you over the phone.
To rectify the issue we sent our own driver with a replacement lamp and bulb and the driver spent time on delivery to wait until you had checked the item thoroughly and were happy with it before leaving.
Apologies again if you felt that you were treated badly as this is not something that we accept for our customers and customer service is always a priority. We were under the impression that you were happy with the resolution as you did not contact us to advise your displeasure.

Rated 5 out of 5 stars

Thought we would have to wait 10 days…

Thought we would have to wait 10 days for delivery but nicely suprised to receive a call from the delivery company asking of they could deliver the day after ordering, because they were in the area. Furniture arrived and we love it. Just what we wanted.

January 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Amazing service

Amazing service, great communication and very helpful!! I am so pleased with my new sideboard 😍 very good quality and looks so glamorous! I highly recommend!

January 11, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY - Shocking customer care!

Ordered two identical side tables (Dakota Dark Mango H Table) through The Range (Range+ partner Verty furniture who are also the same company as Indian Hub) - one week apart. Second table arrived damaged. It was then replaced by a poor quality table that was a completely different colour and half the weight of the original one. This was rejected the day it was received.
Had an absolute nightmare from start to finish in trying to get this replaced and then then refunded. Had to make a formal complaint to the range as they would not even provide me with a returns address. When I eventually got the returns address and returned the table they failed to refund me. They failed to respond in any way to my numerous communications. I was only able to get my money back after raising a dispute with PayPal and then PayPal awarded in my favour.
I would never ever purchase from this group of companies again. The customer service is shockingly bad from both the range and Verty furniture (indian hub) and they do not refund you when goods are returned.
They deliver items at a completely unreasonable time as well. Our delivery arrived at 5.50am which really added insult to the whole experience with these companies.
We then tried to order the same table through a different company- 4Living furniture - whom we thought would use a different supplier. Unfortunately they did not and we had a call from Indian Hub - who were providing the goods for 4Living furniture - advising delivery scheduled between 6am and 9am. We then had an email stating as we had purchased and returned goods from that supplier before we would not be able to arrange for its return if there was anything wrong with it. We immediately cancelled our order as we did not want to take the risk of another poor quality table arriving. 4Living furniture were very good with their customer service and they refunded us immediately without any issues.

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! We ordered the tv unit on bank holiday Monday, and it arrived first thing Wednesday morning, so within two days. Excellent quality product, we’re really pleased with it. Very glad we found the website.

August 31, 2022
Unprompted review

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