Veterans First Mortgage Reviews 

2,455
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the staff for their professionalism, knowledge, and attentive support throughout the process. Customers frequently highlight the excellent customer service, noting that agents are patient, helpful, and provide clear guidance. Many people also appreciate the smooth and efficient service, with the process often described as easy, stress-free, and leading to quick results. People felt well-informed as agents maintained close contact, answered questions thoroughly, and explained every step. This dedication ensured a seamless user experience, making home buying or refinancing achievable for many.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional experience from start to... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, describing it as quick, easy, and painless from start to... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising proactive and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more

Rated 5 out of 5 stars

Personalized Service: The personalized service Rula provided! She maintained direct contact (text/phone/email) through out the entire process! With less than two weeks from the time I reached out to... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(2,455)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Connor Bushnell, Mortgage Lender with integrity and determination.

Connor Bushnell, Mortgage Lender with Wintrust Mortgage, always makes you feel like you're in good hands. He's always attentive, extremely knowledgeable and operates with integrity. If he gives you his word you can hold him to it. If he misses your call, he's calling back and sending you an email, generally apologizing for missing your call and following up asap.

Connor doesn't dodge questions, he addresses them head on and explains until you fully understand what he's conveying to you.
He's the only Lender who's been adamant about my VA benefits and my disability rating. He discovered that with TDIU, you receive full benefits, including full tax exemption even if you're below 100% rating.

Connor fights for his Veteran customers. He believes in treating people fairly and receiving everything that's owed to us. Certainly worth pointing out;
When applying for my initial mortgage, Connor asked how much I was comfortable paying, versus, allowing my credit to dictate my mortgage amount.
That is how I was originally qualified for this house.
Based on my comfort level, NOT what my credit score dictated I could afford.

Connor is the exception to every rule that I know. He's an anomaly. An anomaly that's making it possible for Veterans like me to hold my head high, [not in arrogance, just pride]. He's making homeownership and refinance possible for Veterans who need a little help with obtaining a "fresh start", a reset.
Thank you Connor for making my refinance process go smoother than I could have expected.

Then, at the end of the day, being able to look at yourself in the mirror and be proud because you were ethical in your proceedings. More people should emulate your conduct, work ethics and diligence in acting out of the best interest of the client.
Thank you Connor! 👏🏾👏🏾

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Danielle and Meagan were very helpful…

Danielle and Meagan were very helpful in getting through all the hoops in getting us the mortgage for our home. They were very knowledgeable and provided needed guidance in getting through this process. From a veterans perspective I do believe some of the required inspections were more than necessary to obtain the financing and approval.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

In purchasing my first home the…

In purchasing my first home the experience of working with Melissa Staples and Dina Naswari none less the exceptionally magical. From the start of my home buying Journey Veterans First made the finding of the home very easy connecting me with an excellent, caring realtor. Throughout the rest of the process once the home was under contract Dina helped immensely in guiding me with providing all that was needed to get to the finish line. Melissa came in at the right time and her delicate touch and expertise as a loan officer manager ensured a smooth crossing of the finish line. I will certainly with Veterans when the rates come down and I’m eligible to re-fi.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Specifically my loan agent Kaitlynn was…

Specifically my loan agent Kaitlynn was fantastic. Great personality, who was attentive and proactive throughout. We had issues with our closure from the sellers side and Kaitlynn was the only person in the process who made it doable. I could not recommend her or Veterans First Mortgage more highly. I am so happy to finally have my first home of my own thanks to them.

August 15, 2025
Unprompted review
Rated 4 out of 5 stars

consistency worked out

Rosa Roma was great to work with. my only complaint would have to be that there was a lot of repetitive paperwork through out the whole process which made it a bit stressful.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very attentive to individual client experience

I first contacted Veterans First a few years ago when seeking and comparing pre-approvals on a property I was interested in. The bid I submitted on the home wasn't accepted. Though the seller engaged in negotiation, they ultimately chose to let their home go to their lender.
Fast forward to the present:
I found myself "The Right House". I remembered how pleasant and attentive Janelle had been, so I contacted her again. She immediately remembered me and my circumstances. She made the financing process as smooth as could be. Even while passing me to her colleagues while she went on maternity leave (congratulations Janelle!), she still stayed engaged with my case to ensure that all the loose ends were tied.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Kaitlynn Mattinson was so easy to work…

Kaitlynn Mattinson was so easy to work with and what I thought was impossible she made possible for me to secure a home loan. This took awhile as the home itself was tied up with the IRS longer than expected but she was very patient with everything that kept delaying the closing. Today it all came together and we closed. Kaitlynn was on top of this like a guard in Arlington Cemetery at the tomb of the unknown soldier.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Adam Freedman House in Norfolk, NY

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically, he navigated without issue. The property I purchased had multiple lots and multiple owners. Making it a little harder to work through. Adam even spent some of his vacation time jumping through hoops. He did a great job, and I appreciate it.

Casey D.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

1st timer here

1st timer here. Luke vogel was awesome and very informative. I had tons of questions for him and he was there every step of the way. Would be honored to use his services again if ever needed. Much respect for him and his team.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't do it without Denitra Cosby

This will be the 2nd time I worked with Denitra Cosby. She was with me to purchase my home and I sought her out for refinancing. She is the absolute BEST when it comes to anything home buying related. If you ever had that little voice in your head casting doubt of taking the right or wrong path when discussing purchasing a house; you can put that voice to rest with Denitra.

She has all your answers and knows every question you're going to ask before you even think of it! She's such a trust worthy and awesome person to work with. Will definitely be back and recommend her to anyone looking to buy house to work with Denitra Cosby!

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

refi

All aspects of getting a loan were done professionally.
Denitra was a pleasure to work with and provided the information I needed for a smooth transition

July 21, 2025
Unprompted review

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