Veterans First Mortgage Reviews 

2,454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the loan process smooth and understandable. Many highlight the exceptional customer service, noting that agents are attentive, proactive, and maintain excellent communication throughout the entire process. The personalized approach and dedication of the staff are frequently mentioned as key factors in achieving successful outcomes, even in challenging situations. However, some customers also noted issues with communication, reporting that calls and emails were not returned, leading to confusion and frustration. A few other people also felt that some agents lacked knowledge and that the company's operations were not always client-focused.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional experience from start to... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, describing it as quick, easy, and painless from start to... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising proactive and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more

Rated 5 out of 5 stars

Personalized Service: The personalized service Rula provided! She maintained direct contact (text/phone/email) through out the entire process! With less than two weeks from the time I reached out to... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,454)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Denitra Cosby worked with my wife and I…

Denitra Cosby worked with my wife and I on buying our dream house. She was very upfront and honest, being first time home buyers, she made it as easy and painless as possible. Can not speak highly enough about her, and would 100% recommend her to anyone looking to buy or refinance a home. SHE IS AWSOME and will work with her again if we ever need to do this again.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Our loan officer

Our loan officer, Jeanette, was absolutely fantastic! She made what is traditionally a stressful experience into an enjoyable one for us. She did a wonderful job keeping us well informed and up to date on the whole process. If and when we do this again we will certainly look forward to using Jeanette again!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Denitra Cosby is by far a A+ loan officer!

Denitra Cosby is by far a superior loan officer, and I highly recommend contacting her for any of your loan needs. I have utilized her excellent services twice: once when I purchased my home and again when I refinanced it.
Denitra believes in providing exceptional customer service to her clients, and she consistently delivers it at an A+ level. She has always answered my questions quickly and gives the answer professionally and truthfully, and doesn’t just tell you what you want to hear.
Denitra is exceptional in her knowledge of the business and has always delivered as promised. Even when there were a few issues that will inevitably occur, she was on top of it and helped to resolve them quickly.
It was a joy working with Denitra as she has always been informative, professional, attentive, and friendly. I will not hesitate to go back and use her services if I need them in the future. Do not hesitate to contact her when searching for a loan officer; she will deliver superior service that you will not regret.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Jeannette was an amazing help…

Jeannette was an amazing help throughout the whole process. She was on top of eveything and is very knowledgeable on home loans. Any question I needed it was answered. Couldn’t be happier

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Danielle was professional

Danielle was professional, knowledgeable and answered all our questions and concerns in a timely manner. We will definitely continue with Danielle, and Veterans First in the future.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Heather Lewis was a rockstar

Heather Lewis was a rockstar! She was professional yet offered personal and friendly service. This is a second mortgage experience with Veterans First and yet the best and easiest experience to date! Heather deserves extra stars for handling my account!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Katlynn has been an absolute blast to…

Katlynn has been an absolute blast to work with through out this buying process!!! Her effective communication was on point with both myself and my realtor making this a quick and easy process! I look forward to working with her and her team again in the near future

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Jeanette Schultz is the absolute best

Jeanette Schultz is the absolute best! Our file was messy. She was patient, and stayed on top of it! I truly cannot thank her and Veteran’s First for a great job! We closed this morning and are elated! Thank you, Jeanette and Tara! You are appreciated way more than you know!!!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Jolene. Best agent I have ever worked with.

Working with Jolene has been a pleasure, she had the ability to calm me down when necessary. She always gave me straight answers and not just something I wanted to hear. She contacted me whenever an issue came up and helped me thru it. I can't say enough about this person, consider this is the second time I have used her to close on a home. We just love her.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Patrick Vidal

My agent (Patrick Vidal) was wonderful. The communication was great and he kept me updated every step of the way, especially when problems arose on the seller’s side. Also, he always made himself available ASAP and walked me through all of the paperwork. I would recommend him to my friends and family without hesitation because it is clear that he really cares.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Danielle at Veterans First, and she made my entire experience smooth, efficient, and stress-free. From start to finish, Danielle demonstrated exceptional professionalism, clear communication, and a genuine commitment to helping veterans. She was knowledgeable, patient, and always available to answer my questions or provide guidance when needed. Her dedication and attention to detail ensured that everything was handled promptly and correctly. I truly appreciate her support and highly recommend Danielle to any fellow veteran seeking outstanding service.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Veterans First Mortgage, and I especially want to recognize Danielle Harmon, my loan officer. From start to finish, Danielle was absolutely amazing—professional, knowledgeable, and incredibly helpful throughout the entire mortgage process. She made what could have been a stressful experience feel seamless and straightforward. Her clear communication, prompt follow-ups, and genuine care made all the difference. I truly felt supported every step of the way. Thank you, Danielle and Veterans First, for making my home-buying journey smooth and successful!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

The best

Absolutely incredible experience with my mortgage lender! (Adam Freedman) From start to finish, the process was smooth, professional, and beyond my expectations. I was amazed to be able to close with zero down. Not only that, but I was actually written a check at closing! It felt surreal to walk away with keys and cash in hand. The team was knowledgeable, responsive, and truly worked in my best interest every step of the way. If you're looking for a lender who goes above and beyond, this is the one. I couldn't be happier! Thank you guys!!

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Ellen ONeill

We worked with Ellen ONeill and it was one of the best experiences we've had financing our homes. She was knowledgeable of each aspect of the various products offered and problem-solved any issues that arose. Her communication and availability was top-notch and immediate. I would recommend her to anyone looking for home financing! She will always be my go-to financing professional!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

My husband and I worked with Kaitlynn

My husband and I worked with Kaitlynn, and she was wonderful! She would call to check in, explain anything that didn't make sense to us (first-time home buyers), and make everything so easy for us. She was honestly such a joy to work with, and I would recommend anyone to her, especially if you are a first-time home buyer with many questions and anxiety about the process!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

I worked with Kaitlynn Mattinson

I worked with Kaitlynn Mattinson. She was great. This was our first home and she walked us through all the steps. She would also check in and make sure everything was going smoothly. Any questions we had she would answer it quickly.

April 29, 2025
Unprompted review

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