Veterans First Mortgage Reviews 

2,455
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their exceptional professionalism, attentiveness, and extensive knowledge. Customers frequently highlight the smooth and easy service process, appreciating the excellent guidance and support provided throughout their journey. Many people commend the exceptional customer service, noting that they were kept well-informed and found the staff to be very responsive and patient. Reviewers often felt like they were in good hands, with the team making the entire user experience seamless and stress-free from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as quick, easy, and painless... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising clear and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more

Rated 5 out of 5 stars

Personalized Service: The personalized service Rula provided! She maintained direct contact (text/phone/email) through out the entire process! With less than two weeks from the time I reached out to... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,455)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I worked with Kaitlynn Mattinson

I worked with Kaitlynn Mattinson. She was great. This was our first home and she walked us through all the steps. She would also check in and make sure everything was going smoothly. Any questions we had she would answer it quickly.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Obtaining my first home

I recently worked with Ben Gregory and I could not be happier with the experience!! From the very beginning, Ben was professional, knowledgeable, and incredibly super responsive. He took the time to explain the process. What really set Ben apart was his commitment to making the process as smooth and stress-free as possible. He was always available to answer any questions, provided clear guidance at every step, and worked diligently to ensure everything was completed efficiently. His expertise and dedication gave me confidence in my decision. Ben truly cares about his clients and goes above and beyond. Thank you so much Ben for making my experience as a first time home buyer an awesome experience! I am very please with my new home.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great time working with…

I had a great time working with Danitria. She knew what she was doing, very well educated and very patient with me as well. She kept the stress off of me and I didn’t have to bring anything to closing! I will be working with Danitria in the future

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Sal was a great representative for…

Sal was a great representative for Veterans first mortgage great job he was on top of everything he kept me informed and was very professional I highly recommend asking for Sal when you do business with this company 5 star job

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Kept informed on a painless process

Tyler and Brighton were great to work with everything went smooth and I was kept informed every step of the process. Veterans First was very easy to work with and .are the process painless.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Cameron Harrison our Loan Officer…

Cameron Harrison our Loan Officer helped us with our new home and I couldn’t be more grateful for her! She was super knowledgeable about the loan programs and helped us with our financing and we had a smooth closing and the fees were below what another bank offered. If you are looking for a loan officer who cares call Cameron for your next loan.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Matt Kenning is the best

Matt Kenning is the best. Every step of the process was carefully explained and went exactly as Matt said it would. Thank you Veterans First Mortgage and Matt Kenning for an extremely positive experience.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

I was told by Patrick Vidal during my…

I was told by Patrick Vidal during my pre-approval that I had nothing to worry about. Well we closed in 21 days and I was never given a reason to worry. Patrick is professionals professional and is in a class of his own with what he does. The process went so smooth that I’m still waiting for Ashton Kusher to tell me that I’m being punked and we really haven’t closed. I’d recommend Patrick to anyone. Awesome simply awesome!!!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and a Smooth Refinance Process!

My spouse and I recently worked with Lee Camblin to refinance our mortgage, and we couldn’t be happier with the experience! From the very beginning, Lee was professional, knowledgeable, and incredibly responsive. He took the time to explain all our options and helped us secure a lower interest rate and a more manageable monthly payment.

What truly set Lee apart was his commitment to making the process as smooth and stress-free as possible. He was always available to answer our questions, provided clear guidance at every step, and worked diligently to ensure everything was completed efficiently. His expertise and dedication gave us confidence in our decision, and we’re so grateful for his support.

If you’re looking for a loan officer who genuinely cares about their clients and goes above and beyond, we highly recommend Lee Camblin. Thank you, Lee, for making our refinance such a great experience!

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Denitra Cosby made the process nice and…

Denitra Cosby made the process nice and easy. Most of the time I reached out to her she responded right away, other times she wouldn’t respond within an hour. When we interacted she was patient and didn’t hurry, I never felt rushed. She knows the ins and outs of VA financing very well.

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Eric Prosienski is the epitome of professionalism.

Eric Prosienski is the epitome of professionalism. We met years before I even knew I was interested in purchasing my own home. He was helping a mutual friend, a Veteran, to purchase a home and promised to keep in touch with me, and he did. His routine call came when I happened to need it most, and resulted in my first home purchase in many years. He made my unusual circumstance a positive one, and the cumbersome home-buying process palatable. I highly recommend Veterans Home Mortgage.

March 14, 2025
Unprompted review

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