Veterans United Home Loans Reviews 

13,835
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, supportive, and extremely helpful throughout the entire home buying journey. People also mention that communication is clear, guidance is consistent, and questions are answered quickly, making the process remarkably smooth and stress-free. Some people were dissatisfied with communication and response times, noting that certain staff members could occasionally be unresponsive or difficult to reach when needed. A few customers also experienced unexpected delays, administrative confusion, or felt that the service lacked the proper personal attention during their specific loan application process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, noting that teams are professional, knowledgeable, and stay tuned in... See more

Customer service

Clients share positive opinions on customer service, highlighting consistent communication and expert... See more

User experience

Users describe positive interactions with user experience, highlighting an overall smooth and stress-free... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently financed a Florida condo through Veterans United. It was the second one I purchased through Veterans United. My VU loan officer both times was Kendall Haun. Kendall and his team walked m... See more

Rated 5 out of 5 stars

Jackson and his team were incredible and made buying my first home an easy and relaxed experience. All my questions were taken seriously and answered quickly. I will always be grateful for everything... See more

Rated 5 out of 5 stars

The team made my experience great. They were friendly and available, even on weekends and after hours. They have the whole process mapped out, and a computer program that ties everything together. I w... See more

Rated 5 out of 5 stars

Shawnee was such a blessing through the whole process of purchasing a home. She was always available to answer any questions I had and she is very knowledgeable. The team that is behind Shawnee was al... See more


Company details

  1. #6 of 259 best companies in Non-Bank Financial Service
  2. #9 of 194 best companies in Financial Consultant

Information provided by various external sources

Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(13,835)

1,334 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bravo Team Veterans United

They very simply have the most professional team I have ever worked with. They made the sometimes difficult process of purchasing a home a relative easy one.

August 19, 2026
Rated 5 out of 5 stars

Amazing Experience

I cannot say enough great things about VU. They did such a great job and made the home buying process extremely simple.

August 19, 2026
Rated 5 out of 5 stars

Veterans United stayed in the fight til the end.

Veterans United worked through the lengthy process of getting me into my home, from the beginning through the financial parts, through the months long search for the lost title. They pushed the realtor when needed to get it done. Im grateful I chose Kurt, Julie, Andrea, and the staff at Veterans United.

August 19, 2026
Rated 5 out of 5 stars

I couldn't be more grateful

Veterans United helped my buy my first home, and it was easier than I was told. Trying to get out of the place I was living was a challenge, and I'm being nice. And Veterans United recognized my concern and helped this process go as smooth and as quickly as it possibly could. I couldn't be more grateful.

August 18, 2026
Rated 5 out of 5 stars

10/10 team

Tyson and the rest of the team I worked with through the process were amazing. they were consistent and always had an answer to every question i had, very knolegable and resourceful people to work with. Will recommend to anyone buying a home.

August 16, 2026
Rated 5 out of 5 stars

Dreams do come true!

⭐⭐⭐⭐⭐

Our experience with Veterans United was outstanding from start to finish, and a huge part of that was the team we had working with us. Our loan officer, Justin Darr, was fantastic—he was knowledgeable, responsive, and made sure we understood every part of the loan process. Our realtor, Dennis Kinkopf, went above and beyond to help us find the right home and was always there when we needed advice or had questions. Together, Justin and Dennis made the entire home-buying process feel organized, straightforward, and far less stressful than we expected. We’re incredibly happy with our new home and grateful to both of them for helping make it happen. We would absolutely recommend Veterans United, Justin, and Dennis to any veteran looking to buy a home!

July 31, 2026
Rated 5 out of 5 stars

Ken was my loan officer and he did…

Ken was my loan officer and he did great. Got us the best rates possible in this crazy time we’re living in. It was a painless process from the very beginning. From Joshua to get our info to the end with Ken and the team. Has been wonderful and I’m sitting our new home as I’m writing this.

August 14, 2026
Rated 5 out of 5 stars

The best part of working with Veterans…

The best part of working with Veterans United is the team of people they have helping you along on the journey of buying a new home. Allison Basnett is amazing. Very caring and helpful. The rest of the team Andrea and Eric also helped in answering questions and concerns I had. Highly recommend them all!

August 14, 2026
Rated 5 out of 5 stars

Everyone was great to work with

Everyone was great to work with. Engaging, professional, knowledgeable, understanding and just fun people to have handle my business. Plus, the house warming gift box was just...icing on the cake... Great touch!

August 12, 2026
Rated 5 out of 5 stars

Very great team

Very great team! Made buying my first house very easy especially since I bought it while still stationed overseas. Taylor was a big help, super friendly and very knowledgeable on how VA loans work. 10/10 will definitely go through her again if I buy another house

August 12, 2026
Rated 5 out of 5 stars

Above and beyond

Very easy to get ahold of, very knowledgeable, helpful, patient and detailed as a first time home owner I was new to everything Andrew went above and beyond and helped explain and made sure I understood everything even when I felt like I was going to loose the property hed find solutions to help me get my Dream home

August 10, 2026
Rated 1 out of 5 stars

Epic Failure to Understand Customer Needs

I had the unfortunate experience of working with VUHL to obtain a loan for the construction of a new home on a piece of land we purchased previously. I clearly stated in the application and on the phone with the loan rep that we were requesting a construction loan. They repeatedly said "no problem" and proceeded to provide pre-approval documents for the requested amount.

It then took several months to obtain permits and approvals to prepare for construction. On the day construction was finally scheduled to begin, VUHL began the process to "close" the loan. Even after I uploaded the builder's contract and construction estimates, this didn't trigger any questions on their end if they were even delivering the appropriate service for our needs.

Ultimately, the documentation and communication we received was for a new home purchase rather than construction. When I reached out to remind them our request was to secure funds for the build, not a mortgage yet, the response was, "oh, sorry we don't do that... we assumed your builder was funding the construction and we were just handling the mortage to roll up the construction loan." :-|

Apparently, the 18 times I reiterated we were requesting funds for construction from VUHL were patently ignored. Thanks for wasting 9 months of our time Veterans United. Please remove your hard inquiry from our credit since it was submitted under false pretense.

August 10, 2026
Unprompted review
Veterans United Home Loans logo

Reply from Veterans United Home Loans

Hi Mr. LeMire,
I’m sorry for the frustration and time you invested in this process. After spending months preparing for construction, I can understand how upsetting it would be to reach that point and learn that the financing being discussed did not match what you believed you had requested.

Your concerns about the communication throughout the process, as well as the credit inquiry, are important, and I’d like the opportunity to have your experience reviewed more closely. Please contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can better understand what happened.

The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.

Sincerely,
Claire S., Client Relations Manager

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