I recently financed a Florida condo through Veterans United. It was the second one I purchased through Veterans United. My VU loan officer both times was Kendall Haun. Kendall and his team walked m... See more
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Company details
- #6 of 259 best companies in Non-Bank Financial Service
- #9 of 194 best companies in Financial Consultant
Information provided by various external sources
Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)
Contact info
1400 Veterans United Drive, 65203, Columbia, United States
- 800-884-5560
- customer_service@veteransunited.com
- www.veteransunited.com
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Bravo Team Veterans United
They very simply have the most professional team I have ever worked with. They made the sometimes difficult process of purchasing a home a relative easy one.
Amazing Experience
I cannot say enough great things about VU. They did such a great job and made the home buying process extremely simple.
Veterans United stayed in the fight til the end.
Veterans United worked through the lengthy process of getting me into my home, from the beginning through the financial parts, through the months long search for the lost title. They pushed the realtor when needed to get it done. Im grateful I chose Kurt, Julie, Andrea, and the staff at Veterans United.
I couldn't be more grateful
Veterans United helped my buy my first home, and it was easier than I was told. Trying to get out of the place I was living was a challenge, and I'm being nice. And Veterans United recognized my concern and helped this process go as smooth and as quickly as it possibly could. I couldn't be more grateful.
I highly recommend Veterans United
My whole team did an excellent job and made my home purchase possible and smooth.
This was a challenging yet unique case…
This was a challenging yet unique case for myself and the Veterans United Team. They rose to the challenges and help make my home ownership dream a reality. They really did go above and beyond for me.
Candy and her team made me feel…
Candy and her team made me feel comfortable and informed during the entire process.
10/10 team
Tyson and the rest of the team I worked with through the process were amazing. they were consistent and always had an answer to every question i had, very knolegable and resourceful people to work with. Will recommend to anyone buying a home.
Dreams do come true!
⭐⭐⭐⭐⭐
Our experience with Veterans United was outstanding from start to finish, and a huge part of that was the team we had working with us. Our loan officer, Justin Darr, was fantastic—he was knowledgeable, responsive, and made sure we understood every part of the loan process. Our realtor, Dennis Kinkopf, went above and beyond to help us find the right home and was always there when we needed advice or had questions. Together, Justin and Dennis made the entire home-buying process feel organized, straightforward, and far less stressful than we expected. We’re incredibly happy with our new home and grateful to both of them for helping make it happen. We would absolutely recommend Veterans United, Justin, and Dennis to any veteran looking to buy a home!
Ken was my loan officer and he did…
Ken was my loan officer and he did great. Got us the best rates possible in this crazy time we’re living in. It was a painless process from the very beginning. From Joshua to get our info to the end with Ken and the team. Has been wonderful and I’m sitting our new home as I’m writing this.
The best part of working with Veterans…
The best part of working with Veterans United is the team of people they have helping you along on the journey of buying a new home. Allison Basnett is amazing. Very caring and helpful. The rest of the team Andrea and Eric also helped in answering questions and concerns I had. Highly recommend them all!
What made my experience great was…
What made my experience great was working with Mr. Joshua Hughes and Mr. Kurt Lofton
It was a great experience and we would…
It was a great experience and we would do it again in the future. Jodi and Neisha were very diligent in answering questions and completing the process.
I'm in my house....1st time home buyer!
Everyone was great to work with
Everyone was great to work with. Engaging, professional, knowledgeable, understanding and just fun people to have handle my business. Plus, the house warming gift box was just...icing on the cake... Great touch!
Very great team
Very great team! Made buying my first house very easy especially since I bought it while still stationed overseas. Taylor was a big help, super friendly and very knowledgeable on how VA loans work. 10/10 will definitely go through her again if I buy another house
Above and beyond
Very easy to get ahold of, very knowledgeable, helpful, patient and detailed as a first time home owner I was new to everything Andrew went above and beyond and helped explain and made sure I understood everything even when I felt like I was going to loose the property hed find solutions to help me get my Dream home
Epic Failure to Understand Customer Needs
I had the unfortunate experience of working with VUHL to obtain a loan for the construction of a new home on a piece of land we purchased previously. I clearly stated in the application and on the phone with the loan rep that we were requesting a construction loan. They repeatedly said "no problem" and proceeded to provide pre-approval documents for the requested amount.
It then took several months to obtain permits and approvals to prepare for construction. On the day construction was finally scheduled to begin, VUHL began the process to "close" the loan. Even after I uploaded the builder's contract and construction estimates, this didn't trigger any questions on their end if they were even delivering the appropriate service for our needs.
Ultimately, the documentation and communication we received was for a new home purchase rather than construction. When I reached out to remind them our request was to secure funds for the build, not a mortgage yet, the response was, "oh, sorry we don't do that... we assumed your builder was funding the construction and we were just handling the mortage to roll up the construction loan." :-|
Apparently, the 18 times I reiterated we were requesting funds for construction from VUHL were patently ignored. Thanks for wasting 9 months of our time Veterans United. Please remove your hard inquiry from our credit since it was submitted under false pretense.

Reply from Veterans United Home Loans
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