Tyson and the rest of the team I worked with through the process were amazing. they were consistent and always had an answer to every question i had, very knolegable and resourceful people to work wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #5 of 251 best companies in Non-Bank Financial Service
- #12 of 188 best companies in Financial Consultant
Information provided by various external sources
Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)
Contact info
1400 Veterans United Drive, 65203, Columbia, United States
- 800-884-5560
- customer_service@veteransunited.com
- www.veteransunited.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing experience!
Amazing experience! The entire team made our home buying process super easy! This is our first time buying a home and we didn’t know what to expect. They kept us informed throughout the entire process and the closing was super quick. They also connected us with a wonderful and knowledgeable Realtor. We are so grateful for all of you. Steven, Tyler, Spencer, Roderick and everyone else involved - God Bless you!
Jake Force was the best he walked us…
Jake Force was the best he walked us through every step.
Excellent home buying team!
Answered all questions with understanding and made sure we understood every step of the way during our home buying process. Always checked in with us and made sure we were on track with our personal timeline. We were treated with kindness and respect since day one calling to say ‘looking to buy a house’. Would definitely recommend.
My wife and I are first time home…
My wife and I are first time home buyers, and the Veterans United team made the process much simpler for us. I can't recommend their service enough. Thanks again Veterans United team!
Top notch service
They made the whole process very easy. They are truly a full service company. There was everyone from a realtor to show me the houses to a concierge to help with getting you moved in and utilities and mail transferred to your new home. The veterans united app is amazingly helpful and a treasure trove of great information and resources. It made getting all the paperwork done very easy. Every staff member I conversed with were top notch professionals. Also, they continue to be there for you after you buy your house as well. Offering notifications when better rates come along. My loan officers worked with my situation and secured my loan at a great rate. And my realtor worked tirelessly to show me all the houses I wanted to see and worked out a great deal on an amazing home. I highly recommend using veterans united when using a VA loan. They definitely have the whole VA home buying process streamlined.
Smooth Process
Ellis and the entire team took great care of my family during this process.
The process was smooth
The process was very small. The Loan Officer was very knowledgeable. The whole team was understanding. I would recommend them to my fellow soldiers.
Service outstanding during VA loan process
The staff are phenomenal- friendly, polite and knowledgeable . They keep you on track during the loan process,
My experience working with Veterans United was a pleasure. The team was professional along the process leaving satisfying and trust that I would definitely cross the finish line.…
My experience working with Veterans United was valuable. This was my 5th time buying a home in my adult life. I was excited about all of the staff who assisted me with credit tasks, along with the other credit educational opportunities during the home- buying process.
Veterans United for the WIN!!
Jon and his team were great! They kept me updated throughout the process and explained every step along the way. There was some confusion towards closing but the team was able to iron out the issues and we were able to close! Everyone I interacted with was polite and willing to help me no matter what the need was!
Quick, responsive, and goes above and beyond
The team was responsive and clear. They managed the changes quickly and kept us on track and the help with the concierge made the other parts of buying a house super easy. This is service that is above and beyond unlike the 3 other times I have bought a house.
Buying a home can be stressful
Buying a home can be stressful, but this team made the entire process feel smooth and reassuring from start to finish. Lindsey, my loan officer, was absolutely wonderful. She made me feel comfortable every step of the way, was incredibly knowledgeable, and always responded so quickly whenever I had questions or needed guidance.
Kelly, my loan coordinator, was amazing as well! She stayed on top of every detail, kept everything moving, and our closing ended up being moved up, which meant so much to our family.
Everyone I interacted with was kind, personable, and truly cared about making this a positive experience. I never felt like just another file, they treated us like people. I am so grateful for all of their hard work and would highly recommend them to anyone looking for a mortgage team that genuinely goes above and beyond!
Completely easy process everyone knew…
Completely easy process everyone knew what was going on at all times loved that
Matthew Reehl was the most amazing loan…
Matthew Reehl was the most amazing loan officer I could ever ask for. Cool, calm and collected. He knows exactly what to do like a 30 year pro. He made the process super simple and easy .
And his counter part Jared did his thing as well. These are the perfect due to work with when your looking for a new home. I cannot say anything negative at all about these guys. To add to it they paired me with the greatest of all time realtor Mrs. Diana Jones . Man this woman is the exclamation mark. Amazing.. she knows her job and she is super committed to making your dreams come true. Literally working until 2am and sending documents over for me to sign. She is remarkable. I definitely would request this BIG 3. They are simply amazing. Thanks Matthew, Jared, Diana . Love
Veterans United are the absolute best
Veterans United are the absolute best, from the start to the finish Veterans United was there for us. Larry and his team made this process as smoooth as possible. I’d recommend Veterans United to everyone.
Being able to work with an amazing team…
Being able to work with an amazing team to help me buy my first home. Not only did you help me get approved but you gave me multiple scenarios incase something was to happen. I would recommend your team to everyone I know.
Madison was great to work with…
Madison was great to work with throughout my home loan process. She was always direct and straightforward, which I really appreciated because I always knew exactly where things stood. She clearly knows the mortgage process inside and out and was able to answer my questions honestly, even when I was anxious. She kept everything moving and helped get me to closing without any surprises. I really appreciate all of her hard work and would recommend her to anyone looking for a knowledgeable loan officer.
The team at Veterans United was very…
The team at Veterans United was very prompt, efficient, courteous, and professional. I would definitely recommend them to handle your home loan needs.
Kenzie made feel EASY!
Kenzie took the time to find every best avenue for me, answer and questions no matter how big or small, all while giving the “best friend who’s got your back” feeling! Even during the harder moments she found a plan best for me to get everything back aligned. I will recommend her to anyone who will listen!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








