Veterans United Home Loans Reviews 

13,729
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,379 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally knowledgeable, professional, and always ready to answer any questions along the way. People note that the overall home buying journey is remarkably smooth, efficient, well-organized, and completely stress-free from start to finish. However, some reviewers were not happy with the service, mentioning unhelpful personnel, poor communication, and frustrating timeline delays. A few consumers felt that communication was severely lacking and that their specific mortgage loan requests were completely mishandled. These individuals experienced poor responsiveness and felt unsupported throughout their difficult interactions with the business team.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently knowledgeable,... See more

Service

People report positive satisfaction with the service, highlighting professional, organized, and stress-free... See more

Customer service

Clients share positive opinions on customer_service, noting that team members are consistently knowledgeable,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, well-organized, and... See more

Response time

Consumers find response times to be prompt and reliable throughout the entire process. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tyson and the rest of the team I worked with through the process were amazing. they were consistent and always had an answer to every question i had, very knolegable and resourceful people to work wit... See more

Rated 5 out of 5 stars

Everyone was great to work with. Engaging, professional, knowledgeable, understanding and just fun people to have handle my business. Plus, the house warming gift box was just...icing on the cake...... See more

Rated 5 out of 5 stars

The best part of working with Veterans United is the team of people they have helping you along on the journey of buying a new home. Allison Basnett is amazing. Very caring and helpful. The rest o... See more

Rated 5 out of 5 stars

Everyone worked really hard, and thats honestly all I could ask for. During the process my loan officer had to go on maternity leave and the switch was as seamless as possible with someone walking me... See more


Company details

  1. #5 of 251 best companies in Non-Bank Financial Service
  2. #12 of 188 best companies in Financial Consultant

Information provided by various external sources

Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Replied to 75% of negative reviews

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4.9

All reviews

(13,729)

1,319 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience!

Amazing experience! The entire team made our home buying process super easy! This is our first time buying a home and we didn’t know what to expect. They kept us informed throughout the entire process and the closing was super quick. They also connected us with a wonderful and knowledgeable Realtor. We are so grateful for all of you. Steven, Tyler, Spencer, Roderick and everyone else involved - God Bless you!

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent home buying team!

Answered all questions with understanding and made sure we understood every step of the way during our home buying process. Always checked in with us and made sure we were on track with our personal timeline. We were treated with kindness and respect since day one calling to say ‘looking to buy a house’. Would definitely recommend.

May 1, 2026
Rated 5 out of 5 stars

Top notch service

They made the whole process very easy. They are truly a full service company. There was everyone from a realtor to show me the houses to a concierge to help with getting you moved in and utilities and mail transferred to your new home. The veterans united app is amazingly helpful and a treasure trove of great information and resources. It made getting all the paperwork done very easy. Every staff member I conversed with were top notch professionals. Also, they continue to be there for you after you buy your house as well. Offering notifications when better rates come along. My loan officers worked with my situation and secured my loan at a great rate. And my realtor worked tirelessly to show me all the houses I wanted to see and worked out a great deal on an amazing home. I highly recommend using veterans united when using a VA loan. They definitely have the whole VA home buying process streamlined.

July 2, 2026
Rated 5 out of 5 stars

The process was smooth

The process was very small. The Loan Officer was very knowledgeable. The whole team was understanding. I would recommend them to my fellow soldiers.

July 3, 2026
Rated 5 out of 5 stars

Veterans United for the WIN!!

Jon and his team were great! They kept me updated throughout the process and explained every step along the way. There was some confusion towards closing but the team was able to iron out the issues and we were able to close! Everyone I interacted with was polite and willing to help me no matter what the need was!

July 1, 2026
Rated 5 out of 5 stars

Quick, responsive, and goes above and beyond

The team was responsive and clear. They managed the changes quickly and kept us on track and the help with the concierge made the other parts of buying a house super easy. This is service that is above and beyond unlike the 3 other times I have bought a house.

July 2, 2026
Rated 5 out of 5 stars

Buying a home can be stressful

Buying a home can be stressful, but this team made the entire process feel smooth and reassuring from start to finish. Lindsey, my loan officer, was absolutely wonderful. She made me feel comfortable every step of the way, was incredibly knowledgeable, and always responded so quickly whenever I had questions or needed guidance.
Kelly, my loan coordinator, was amazing as well! She stayed on top of every detail, kept everything moving, and our closing ended up being moved up, which meant so much to our family.
Everyone I interacted with was kind, personable, and truly cared about making this a positive experience. I never felt like just another file, they treated us like people. I am so grateful for all of their hard work and would highly recommend them to anyone looking for a mortgage team that genuinely goes above and beyond!

July 2, 2026
Rated 5 out of 5 stars

Matthew Reehl was the most amazing loan…

Matthew Reehl was the most amazing loan officer I could ever ask for. Cool, calm and collected. He knows exactly what to do like a 30 year pro. He made the process super simple and easy .
And his counter part Jared did his thing as well. These are the perfect due to work with when your looking for a new home. I cannot say anything negative at all about these guys. To add to it they paired me with the greatest of all time realtor Mrs. Diana Jones . Man this woman is the exclamation mark. Amazing.. she knows her job and she is super committed to making your dreams come true. Literally working until 2am and sending documents over for me to sign. She is remarkable. I definitely would request this BIG 3. They are simply amazing. Thanks Matthew, Jared, Diana . Love

July 1, 2026
Rated 5 out of 5 stars

Veterans United are the absolute best

Veterans United are the absolute best, from the start to the finish Veterans United was there for us. Larry and his team made this process as smoooth as possible. I’d recommend Veterans United to everyone.

June 30, 2026
Rated 5 out of 5 stars

Being able to work with an amazing team…

Being able to work with an amazing team to help me buy my first home. Not only did you help me get approved but you gave me multiple scenarios incase something was to happen. I would recommend your team to everyone I know.

July 1, 2026
Rated 5 out of 5 stars

Madison was great to work with…

Madison was great to work with throughout my home loan process. She was always direct and straightforward, which I really appreciated because I always knew exactly where things stood. She clearly knows the mortgage process inside and out and was able to answer my questions honestly, even when I was anxious. She kept everything moving and helped get me to closing without any surprises. I really appreciate all of her hard work and would recommend her to anyone looking for a knowledgeable loan officer.

July 1, 2026
Rated 5 out of 5 stars

Kenzie made feel EASY!

Kenzie took the time to find every best avenue for me, answer and questions no matter how big or small, all while giving the “best friend who’s got your back” feeling! Even during the harder moments she found a plan best for me to get everything back aligned. I will recommend her to anyone who will listen!!!

July 1, 2026

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