This was a very expensive consultation that provided no value. After waiting over an hour to be seen, I felt there was very little interest in investigating the issue I had actually brought my... See more
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All the staff were friendly, calm and patient and extremely helpful. I'm so grateful that we have this out of hours service available, as it's always just after our surgery closes for the day (or w... See more
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Oscar and I were quite traumatised when we arrived, but your staff were amazing - all them! Caring, empathetic I can’t say enough good things. They all seemed genuinely worried about Oscar and this... See more
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Started with very quick and efficient information taking in the initial phone call, then calm, friendly and professional treatment after we’d arrived. Clear explanations of what was happening and the... See more
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Company details
About Vets Now - Ashford
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Ashford Road, TN23 3EA, Ashford, United Kingdom
- 01233 340104
4.1
Great
159 reviews
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Very good treatment at high price tag
We came late at night. We were accepted by a friendly vet who provided good care to our injured dog. We were explaned what is happening and what treatment our pet will receive . However, the price was very high and there was not compromise despite having insurance.
July 23, 2023
Reply from Vets Now - Ashford
Hi there, we really appreciate your feedback. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Reply from Vets Now - Ashford
Hi, thank you for your 5 star review. We hope you have a great day.
Great service just didn't get dispensed…
Great service just didn't get dispensed the correct amount of antibiotics so had to make another trip back to get the correct amount
July 10, 2023
Reply from Vets Now - Ashford
Hi Amanda, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.
Kind and caring
Kind and caring, even gave me a follow up call the next day to check how he was doing. Thank you
July 5, 2023
Reply from Vets Now - Ashford
Hi there, many thanks for your kind review. I'm glad we could be there for you both.
Very helpful at a very stressful time
July 6, 2023
Reply from Vets Now - Ashford
Hi Maureen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Dedicated to care
We had the recent misfortune of our cat becoming suddenly ill on a Sunday evening. I rang Vets Now to ask for advice after our cat became unwell, increasingly lethargic and unable to pass urine. The receptionist was brilliant, both on the phone and in person, comforting us and helping to ease our concern about having to bring him in for emergency treatment. As soon as we arrived, the team took Elmo in to begin treatment and made sure he was comfortable and safe. The vet was excellent - he made sure we understood what was going on, explained clearly any risks and helped to calm our nerves about the procedure Elmo needed. His confident and calm manner was unparalleled. He managed to walk the line between comforting and realistic superbly, demonstrating such care and attention to detail. We felt more reassured the more we talked with him. Elmo had to stay in overnight for treatment and we were able to call at any time to ask how he was doing and were given a time frame of when to expect the surgery to take place and for a subsequent phone call from the vet to let us know how our little boy was doing. They completely understood our upset and concern and went above and beyond to reassure us. Joe, the vet, called in the early hours of the morning as soon as Elmo had regained consciousness to update us on his condition. The team at Vets Now are whole heartedly dedicated to care - our experience of having visited them for emergency care has proven this tenfold! They don’t just take care of your pet but also the family unit. The admin team took over the responsibility of processing the insurance claim which took a load of pressure off of us during the tough time. We will be forever grateful to the team for taking such great care of our cat and their role in his recovery.
June 20, 2023
Reply from Vets Now - Ashford
Hi, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now - Ashford
Hi Sharyn, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Rosie. Have a great day.
vet from hell
The vet showed no concern for our dog only told us to make an appointment the next day with our own vet gave our dog 2 injections did not examine her paw or try to remove anything that might be in it.
Exorbitant price for less than ten minutes . will not be back
June 19, 2023
Reply from Vets Now - Ashford
Hi Jim, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Very professional
Very professional. Had to bring our cat in for an emergency appointment after it had been hit by a car. The vet and other staff were caring and attentive.
June 17, 2023
Reply from Vets Now - Ashford
Hi Sally, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now - Ashford
Hi Karen, thanks so much for your positive feedback. We really appreciate it. We hope you have a great day.
Completely missed!!…
Completely missed the raging ear infection Annie had in her left ear!!
June 5, 2023
Reply from Vets Now - Ashford
Hi Ian, we’re sorry to hear you’re unhappy after your visit to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com highlighting your concerns & indicating which clinic you attended, your pet’s name, the first line of your home address & postcode.
Told us what we needed to know and put…
Told us what we needed to know and put our minds at rest
June 4, 2023
Reply from Vets Now - Ashford
Hi Mr Rivers, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very helpful and lovely people 😊
June 5, 2023
Reply from Vets Now - Ashford
Hi Wendy, we really appreciate your kind words. It’s a pleasure to have helped you and your pet. Have a great day.
Very Helpful in dealing with our Dog
June 5, 2023
Reply from Vets Now - Ashford
Hi, thanks for taking the time to leave us a review, it’s a pleasure to have helped you and your dog. Have a great day.
Reply from Vets Now - Ashford
Hi Tessa, many thanks for your positive feedback. It’s a pleasure to have helped you and your pet. Have a great day.
Very nice staff who looked after my dog…
Very nice staff who looked after my dog post-surgery.
May 28, 2023
Reply from Vets Now - Ashford
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your dog. Have a great day.
Exceptional staff all very lovely and…
Exceptional staff all very lovely and caring reassuring a very upset dog owner
May 22, 2023
Reply from Vets Now - Ashford
Hi Sarah, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now - Ashford
Hi Claire, thanks for taking the time to leave us a review. We really appreciate it. We’re glad you were happy with the service provided by our team.
Very friendly staff couldn’t have asked…
Very friendly staff couldn’t have asked for a better service unfortunately had to have my dog put to sleep. The staff let me stay as long as I wanted and treated me so lovely in such a heartbreaking time
May 15, 2023
Reply from Vets Now - Ashford
Hi Freddie, thanks for taking the time to leave us a review. We really appreciate it. We’re so sorry for your loss, but glad to hear you were satisfied with the service you received. Our thoughts are with you at this difficult time.
Fast and helpful emergency service when…
Fast and helpful emergency service when most needed. Got seen and reassured quickly and were dealt with very sensitively.
May 11, 2023
Reply from Vets Now - Ashford
Hi Laura, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team.
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