Saved my whippet Aiyana from dying, after she had food poisoning from a plant on her morning walk. Poisoning took full effect around tea time and after an emergency visit to a local vet, who kindly... See more
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The vet Susanna was incredible - her communication and explanations about our pets changing condition were first class. We could not have asked for more and her the team’s excellent care meant our do... See more
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Vet unfortunately failed to notice the issue was a wound under our dogs tongue. We did say that we felt the issue was with his mouth, possibly a tooth or similar. Although the medication given helpe... See more
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The team have saved our kitten from sudden heart failure. Incredible team. Caring, responsive, thorough. We are beyond grateful. There are no words that could describe our gratitude to everything the... See more
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Company details
About Vets Now - Herne Bay
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Unit 1 The Links, CT6 7FE, Herne, United Kingdom
- 01227 634459
4.7
Excellent
137 reviews
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Reply from Vets Now - Herne Bay
Hi there, we really appreciate your kind words. It’s a pleasure to have helped you and your pet. Have a great day.
Great Service
Everyone was so friendly and helpful, and put my mind at rest following my dog suffering an injury to his leg on Christmas Day. The vet explained what was required and kept me updated while the procedure was being carried out. The reception staff helped me to complete the insurance claim forms, and advised they would submit them to my insurer on my behalf. Their support was very much appreciated to a worried pet parent on Christmas Day. Thank you.
December 25, 2024
Reply from Vets Now - Herne Bay
Hi Andrea, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
We thank goodness they’re there when you need themwere treated with respect and…
We were treated with respect and dignity friendly made the dog relax and everything was perfect thank you
December 17, 2024
Reply from Vets Now - Herne Bay
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Absolutely brilliant experience with a…
Absolutely brilliant experience with a poorly dog , they was amazing and out my mind at rest
December 16, 2024
Reply from Vets Now - Herne Bay
Hi there, we really appreciate your kind words. It’s a pleasure to have helped you and your pet. Have a great day.
I came to this vets with my two day old…
I came to this vets with my two day old puppy, they were extremely helpful. I was very emotional as I knew my puppy was very unwell. They offered me advice and I came home. Unfortunately the puppy passed the next day. I would recommend them in the future.
December 15, 2024
Reply from Vets Now - Herne Bay
Hi , thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.
Kind and quick
I had to attend as an emergency with my cat. We got seen straight away after calling ahead to say we are coming. The vet was lovely and kind, she did all the scans and tests that were needed. She explained everything and was so kind.
December 10, 2024
Reply from Vets Now - Herne Bay
Hi there, we really appreciate your kind words. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Everyone was so nice and concerned very…
Everyone was so nice and concerned very reassuring.
December 10, 2024
Reply from Vets Now - Herne Bay
Hi Margaret, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
My dog was treated very well
My dog was treated very well, but the £345 bill for walking through the door is far too expensive for me. As a result, I have changed vets to one who doesn't use this service.
November 27, 2024
Reply from Vets Now - Herne Bay
Hi, thanks for your review. I'm sorry to hear that you are unhappy after your recent visit to Vets Now. If you would like to discuss this further, please email us on enquiriesteam@vets-now.com indicating which clinic you attended, your pets name and the first line of your home address highlighting your concerns.
Service good but cost was eye watering
November 29, 2024
Reply from Vets Now - Herne Bay
Hi Emma, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
very helpful and caring
very helpful and caring
Made to feel that our dog was as important to them as he is to us
Given very helpful advice by all of the team
Would recommend without reservation
Thank You
November 22, 2024
Reply from Vets Now - Herne Bay
Hi Irene, we really appreciate your kind words. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
Excellent care and attention- thank you
November 17, 2024
Reply from Vets Now - Herne Bay
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The Staff were very friendly and very reassuring …
The Staff were very friendly and reassuring , the vet explained everything she was going to do, and explained the prices before she went ahead and done things. The only thing I would say is that I realise it an out of hours appointment but the consultation fee was very expensive .
October 23, 2024
Reply from Vets Now - Herne Bay
Hi Timothy, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Charlotte was brilliant and can’t think…
Charlotte was brilliant and can’t think has enough, Laura too for being so chirpy and upbeat.
Also feel comforted my Buddie is in good hands
October 18, 2024
Reply from Vets Now - Herne Bay
Hi there, thanks for leaving us a review. We're glad we were able to help your pet. Have a lovely day!
The loveliest vet gave me a video…
The loveliest vet gave me a video consultation and assessed my dog . So very kind, patient and understanding . Very reassuring and professional . Great service
October 12, 2024
Reply from Vets Now - Herne Bay
Hi Jen, I’m so happy we could be there for you and that we were able to help your pet.
Good Treatment but Insurance Claim Process Slow
Cannot fault this vet service for the treatmentent of my pet Hugo. They were brilliant ,however,the insurance claim procedure is disappointingly slow. It is far quicker to submit your claim yourself as my claim still hasnt been submitted 5 days later.
I was told that it would be quicker for them to do this on my behalf . This is why I have adjusted my star rating .
As the costs were over £1000 it's alot of money to be out of pocket .
October 6, 2024
Unprompted review
Reply from Vets Now - Herne Bay
Hi Trevor, thanks for your feedback. If you would like to discuss your case further you can contact our enquiries team on enquiriesteam@vets-now.com please provide your case ID, first line of your address and postcode and confirm the name of your pet. Take care.
Excellent care and support to our Collie whilst we were away
Our pet Collie (age 12) was referred to Vets Now for overnight emergency care suddenly whilst we were on holiday and although local vets were unable to cover emergency overnight anymore, our dog was in the safe caring hands of Charlotte and her colleagues. She was well looked after and we were able to contact any time through the night and always had very comprehensive updates from Charlotte. We used the services for 3 nights until we returned home and Charlotte was the one who identified a neck issue causing sudden deterioration in her mobility and no strength in front limbs. They did a great job managing her pain relief until we returned and then helped with an urgent referral to RVC/Queen Mother Hatfield where she was diagnosed with a degenerative disc in the neck that had ruptured and since this has had surgery and is now recovering, walking and in her final week of rehabilitation. We felt our pet was well cared for during initial assessments and Charlotte was very honest and supportive throughout.
September 9, 2024
Unprompted review
Reply from Vets Now - Herne Bay
Hi Mark, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Easy service to use
Great service called for advice the first time. Had to take my dog for emergency treatment the second time. Very supportive and friendly. Answered all of my questions. Very easy to use this service.
September 17, 2024
Reply from Vets Now - Herne Bay
Hi Daphne, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
My cat was seen straight away despite…
My cat was seen straight away despite the practice being busy . They totally took care of her and communicated with me throughout. The receptionist was reassuring and very kind too . 100% recommend them .
September 1, 2024
Unprompted review
Reply from Vets Now - Herne Bay
Hi Christeen, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now - Herne Bay
Hi there, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
They saw my dog
They saw my dog, straight away, checked her out well, asked lots of questions to try and find the problem, although they couldn’t find anything medically wrong, they gave her a pain killing injection, which seemed to solve the problem
August 16, 2024
Reply from Vets Now - Herne Bay
Hi Moira. thanks for your review. We're glad we were able to help you and your pet. We hope you have a lovely day!
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