Vets Now - Liverpool Reviews 

Staff were lovely very professional and caring only problem was the price very expensive especially if the insurance won't cover it pdsa are in the same building using the same vets but at least 1000 pounds cheaper we had to take our dog out because we couldn't afford it but that's the only complaint

Cost was astronomical, I feel for people who can't afford it and have to watch their animals suffer.

Staff were helpful and informative. It was an emergency operation and all went well on the day.

After Pippa getting hit with a car. You had hot her into vets really quickly and looked after her really well. Couldn't fault the treatment shd had recieved. Thank you.

Really poor diagnosis of my pet , cost me £400 for what i would say was a rip off ,as soon as my own vet saw my dog walk in he diagnosed it as a knee injury, no £1300 ex ray needed , rest and recuperation

Very friendly and supportive advice. Vet was Brilliant and reception handled everything very well including our insurance claim

I was seen straight away, the vet Sadie was reassuring and professional, and my dog is now back to her normal self!

Had an emergeny appointment at the Liverpool branch. The vet diagnosed my pet with trapped wind, and gave probiotics. The cost was over £350 for this visit (just a ten minute consultation and probiotics). The next day I took my pet to the vet - and was diagnosed with a back injury. Totally wrong diagnosis. I don't mind being charged £302 to see a vet - if it is good service.....waste of time and left my pet in pain.

Lovely staff, efficient, reassuring

We used this practice for Out of Hours as our registered vets was closed. Excellent service and advice given by the vet. Minimal waiting time and clean practice with welcoming receptionist.

First Class service.
Our dog had been in a Specialist Vet hospital away from home she fell ill a few weeks later when home.
Took our Dog here in the middle of the night.
The vet was very thorough.
Took the time to read the notes and contact vet who had been looking after our dog to come up with the best plan.
She explained the benefits of what we could and couldn't do.
I cannot fault the lady help her experience showed, she was very compassionate too.

Absolute rip off, no interest in the welfare of the animal simply driven by the desire for profit. My ten year old Old English Sheepdog was poorly so I went along to Vets Now as I was signposted by the answering message from my regular vet, charged £411.00 for a ten minute visit two injections and what amounted to a bottle of canine ibuprofen.

Two hours later my dog was haemorrhaging blood, I called back seeking help only to be told by an ambivalent man on the phone "you'll have to pay another £300.00 consultation fee and £5000 if she needs an operation." When I questioned why so much money at £5000 his response was “I don’t set the prices.” His demeanour was such that he didn't care less. I contacted Animal Trust who are some 24 miles from me, they asked for the records to be sent from you across to them, I had to chase Vets Now up several times, each time being fobbed off with some excuse or other.

Only when I requested a data subject access order for the telephone conversations I was involved in and advising the call taker that if my dog didn't survive due to the intransigence of Vets Now I would be holding them responsible. Fortunately Animal Trust managed to operate and saved my dog's life - the price £914.00 which begs the question why did Vets Now want £5300 (including additional consultation fee) for an operation that was done for £914.00?

That's not profiteering that's holding a gun to the head of an emotional pet owner and exploiting those emotions to maximise the money they can extort.
If I could give them no stars then I would. DO NOT USE THESE CHARLATANS. Foe those living in Liverpool there's an Animal trust opening in Knotty Ash.

Everyone was very welcoming and helpful and the vet how treated my kitten was very thorough and answered all my questions.

Swift being seen, vet was very kind and provided choice. Cost was enormous however compared to what we paid today at our own vet albeit I appreciate it was the evening and weekend.

All staff very nice, from the-receptionist to the vet.

Brilliant, efficient service.very helpful and understanding.

The staff were very friendly during a stressful time for me and my pooch and explained everything thoroughly

They seen us as soon as they could and gave us the peace of mind that our dog was ok also let us know we can come back anytime if we are worried

Phoned to see an out of hours vet at 19.30 I was referred to a clinic I could take my dog to. On arrival the clinic was expecting us and was seen straight away