Excellent service from our initial phone call, to seeing the vets as an emergency on a Sunday. Our dog has anxiety issues and the staff and vet were brilliant with him and managed to remove a stick fr... See more
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Absolutely fantastic vets, quick and very proffessional, cant thank them enough for dealing with our little Luna who had a complete change in behaviour alongside vomiting and diarrhea. 40 mins after a... See more
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Amazing. The staff at Vets Now Newport were incredible when my rabbit, Wes, who went into Gut Statis following a routine castration. They were friendly, knowledgeable & so professional. All staff ha... See more
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The staff were friendly but the costs are ridiculous. I accept that you pay more for out of hours care but the prices charges by Vets Now really are hard to justify. Our cat was taken in with breat... See more
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Company details
About Vets Now - Newport
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Langstone Business Village, NP18 2LH, Newport, United Kingdom
- 01633 376318
4.5
Excellent
364 reviews
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Overall
Staff were lovely, happy to help and full of smiles.
Took really good care of my puppy
March 31, 2026
Reply from Vets Now - Newport
Hi Ffion, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your puppy. Have a great day.
As said in previous reviews the…
As said in previous reviews the consultation fee was astronomical. £150 to even talk to someone who literally had to go speak to someone else so not even sure was a vet consultation as she had to talk to someone else. It was 2:30pm so not sure how out of hours. My own vet who is literally in same room didn't have a vet on site ? Found all they were concerned about was getting money. Wanted to see insurance and that i could pay before even taking any interest in my pet even though I was in tears. They are supposed to care about animals to not acknowledge him before I show my phone to them with ability to pay was awful. Then took my phone for 5 mins into a different room to go show someone else I had insurance. Think this was wrong i was upset at time just wanting my pet seen. Surely taking my phone into a different room without me is not professional practice
March 26, 2026
Unprompted review
Reply from Vets Now - Newport
Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Excellent service from out of hours vets at 11:30pm
We arrived at 11:30pm. Our little dog Lulu was taken away for immediate assessment. Staff were very friendly and showed concern and kindness for Lulu who was not well. The vet came in to see us and took her time to discuss Lulu’s ailments. I would highly recommend this vet for emergency out of hours care.
March 13, 2026
Reply from Vets Now - Newport
Thank you for your feedback Jane. We're happy to hear that our team provided compassionate care for Lulu during your late night visit. We appreciate your kind words. Thank you for recommending our emergency services!
An all round good experience for myself…
An all round good experience for myself and most importantly my poorly cat. Explained treatment and answered any questions I had .
March 10, 2026
Reply from Vets Now - Newport
Good morning Emma, we're happy to hear that you and your cat had a good experience. We're glad we could explain the treatment clearly and answer your questions. Thank you for your feedback
Excellent care…
Very caring and explained everything clearly.
Also sent an email, after our visit, with advice on care and medication to be given, which we found very helpful
March 12, 2026
Reply from Vets Now - Newport
We're happy to hear that our explanations were clear. We're also glad the follow-up email with care and medication advice was helpful for you.
I took my Cavapoo Luna for her 12 month…
I took my Cavapoo Luna for her 12 month booster. The practice is very comfortable and relaxing. The receptionists are very friendly and helpful.
We saw Sam, Luna is very nervous, but Sam was wonderful with her. Gave her a thorough examination, and then her booster.
I have also seen the nurses who again are brilliant.
We are very fortunate to have such a good Vets practice in Newport.
Thank you
Val Brooks and Luna.
March 5, 2026
Unprompted review
Reply from Vets Now - Newport
Your message made our day! We’ll share this with Sam and the Newport team; thank you for taking the time.
Out of hours visit .
Out of hours visit .
Friendly , professional. Really nice atmosphere .
Good treatment of dog and good call backs on phone
March 4, 2026
Reply from Vets Now - Newport
Hi Michelle, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
the service on the phone was not great…
the service on the phone was not great but the service and care at the clinic was amazing.
although i think the price of £302 for a consultation is astronomical i understand that it was out of hours but this is 5 times the cost of my vets consultation.
February 24, 2026
Reply from Vets Now - Newport
Hi Sarah, thanks for taking the time to leave us a review. We really appreciate it. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
We attended Vets Now,Newport on…
We attended Vets Now,Newport on Saturday 21 February 2026 with Archie our 14 year old Jack Russell Terrier, who had suddenly developed breathing difficulties.
All staff were very professional,compassionate and calming during what was for us, a very worrying time,
The vet nurse who triaged Archie was great…..unfortunately due to our state of panic at the time we cannot recall her name.
Archie then was given a thorough examination by vet Bianca Bossanello she was great…she not only calmed us down by explaining everything clearly, and reassuring us that Archie’s condition although alarming for us……was nothing as serious as it appeared.
His breathing difficulties were caused by mild inflammation in his throat which had caused a spasm .
After a thorough examination and consultation….and Bianca giving lots of care and fuss to Archie, we left content and reassured.
Well done to all staff involved in Archie’s care while with you.
February 21, 2026
Reply from Vets Now - Newport
Hi Susan, thank you so much for your kind feedback. We’ll make sure the team sees your message - thank you for taking the time to recognise their care. We hope Archie is doing better now. Have a lovely day!
Emergency Vet
Vino was seen promptly and treated for the vomiting and diarrhoea also medication was supplied with a clear explanation of dosage and treatment. The staff showed genuine concern and were pleasant and reassuring. The cost was very high but my visit was on Sunday and out of hours and this is my only complaint
February 10, 2026
Reply from Vets Now - Newport
Hi David, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
great experience with Vets Now
They were very quick with my dog, very kind and reassuring that everything would be ok, also kept me fully informed of what was going on would defiantly recommend them.
January 13, 2026
Reply from Vets Now - Newport
Hi Anthony, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now - Newport
Hi Mrs Parfitt, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very caring and helpful
February 8, 2026
Reply from Vets Now - Newport
Hi Denise, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The cost
The cost ! £445. For a 3 minute consultation and a anti inflammatory jab. Got treated for kennel cough even though we firmly mentioned she ate something she shouldn't off.took the dog to local vet the next day who confirmed it wasn't kennel cough. Massively been over charged
February 8, 2026
Reply from Vets Now - Newport
Hi Ben, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Reply from Vets Now - Newport
Hi Steven, thank you for taking the time to leave us a review. It was a pleasure to take care of Rocco. Have a lovely day!
They were friendly and helpful.
They were very busy.
Yet they were friendly and helpful.
January 22, 2026
Reply from Vets Now - Newport
Hi Glenys, thank you so much for sharing your experience. It means a lot to us. Have a great day!
The staff are so friendly and kind.
The staff are so friendly and kind.
My dog was really thoroughly assessed - no stone left unturned.
Thank you.
January 26, 2026
Reply from Vets Now - Newport
We're so glad that our team's kindness and thorough assessment made a positive impact. Thank you for your wonderful feedback
Staff could not be more Caring Helpful…
Staff could not be more Caring Helpful and Understanding,
January 24, 2026
Reply from Vets Now - Newport
Hi Denise, we really appreciate your kind words. Our team are so passionate about animals so we're glad to hear this came across. Have a lovely day!
Reply from Vets Now - Newport
Hi Imogen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Emergency experts
The staff were very friendly and helpful. During a stressful time when my dog became very ill at night over the Christmas period, I was seen very quickly and everything was made easy. Including the insurance claim. Great to know that expert help is at hand 24 hours
December 27, 2025
Unprompted review
Reply from Vets Now - Newport
We're happy to hear that our team provided friendly and helpful support during a stressful time with your dog over Christmas. We're glad we could make things as easy as possible with our help.
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