Vets Now - Newport Reviews 

So helpful and friendly. Thank you

The staff were very friendly and helpful. During a stressful time when my dog became very ill at night over the Christmas period, I was seen very quickly and everything was made easy. Including the insurance claim. Great to know that expert help is at hand 24 hours

They were very friendly and took my puppies and worked on them right away very helpful and kind and did there job properly was so pleased with them

Friendly professional team. Provided efficient and effective care for my puppy, I am very greatful!

Very very helpful. Very welcoming. Unfortunately were unable to help “ spot. Too stressed

Their patience was above & beyond

Glad to say. Spot ok now.

Everyone was very caring friendly and helpful. Brilliant staff

Staff were very helpful and explained everything they would be doing.

Visited Langstone twice, luckily we saw the same vet who was absolutely fabulous helping us to manage a bleeding gum issue, cannot thank her enough

The very high price made it a real risk of not bringing our pet in and waiting until Monday! I can see that others may put pets lives at risk by waiting for normal vet hours because of the very high consultation fee. However you were when we needed you and the care was great.

This company are all about money.
I am in the middle of litigation case against them but it’s only fair that I warn you as to their conduct
Anyone who will have experienced their out of hours will understand
My little dog passed away in January of this year and the bill of £1500 ish was paid in full including his cremation.
Due to the stress of it all I ended up in hospital and required an emergency operation
This was about a fortnight after and whilst waiting in the pre op ward I received a call from vets Now asking me to settle up so that my little dog could be cremated
So basically they kept him hanging around even though I paid the bill in full which they accept
They apologised and offered a measly £100 compensation which I refused on principle
As a result I took the case to my solicitor who is now dealing with it
Totally unprofessional and more concern about how you’re going to pay than the animals welfare
During my little dogs life I experienced a few too many out of hours experiences with them which is why I changed vets with my new puppy to avoid them completely

Our dog became very unwell quickly which was very stressful. Staff were pleasant and very professional, explaining the situation well and discussing the plan of action needed. They gave us regular updates. Can’t recommend them enough

Excellent service helpful great with my cat 🐈 totally appreciate your caring and kind ways thank you

Lovely really friendly and reassuring

Emergency attendance during a storm and at midnight on a Friday night.
Amazing care for my family and my pet, very fast turnaround, great customer service by assistant and vet.
Made a very upsetting and stressful time a positive experience for my dog.
Thank you so much *****

From the initial phone call to arriving at the surgery all staff were very caring and understanding. We seen Jon who took his time to explain in detail and referred us straight to small animal hospital. I would definitely recommend

Needed to take our dog to the out of hours vet as he was bleeding from a wound on his leg. He was stressed and anxious but the nurses and vet were very calm and capable with him.
Patched him up effectively & provided meds needs to get him through the night.
Great service

My cat was admitted to this out-of-hours vets very poorly, not eating, drinking, and extremely lifeless. He spent two days there on IV fluids, seen by several different vets. Despite a known history of heart disease, I was repeatedly told he was “fine” and had no heart issues. One vet even noted his heart was slightly enlarged and beating fast but reassured me it was nothing to worry about.
The first night alone cost an extortionate £1,700 for a consultation, a quick heart ultrasound, and blood tests. After two days of treatment, he still wasn’t eating or drinking, but the vets decided to discharge him. Within an hour of being home, he suffered a catastrophic heart attack and died in my arms.
I don’t believe he could have been saved, but with an accurate diagnosis and honest communication, he could have had a peaceful, dignified passing — instead of a traumatic and devastating end. I feel utterly let down by the standard of care, the lack of continuity between vets, and the failure to recognise the seriousness of his condition.
Absolutely heartbreaking and unacceptable experience.

My cat was admitted to the out of hours emergency very poorly, he hadn't eaten or drunk for days and very lifeless. The vet did ultrasounds and bloods and said physically all was ok other than slightly enlarged heart and dehydrated. They kept him in on a drip and said that so far the cost was £1700. After 2 days he was still lethargic and refusing to eat or drink but they discharged him anyway stating there was nothing wrong with his heart at all. Within 1 hour of him being home he suffered a massive heart attack and sadly passed away. Looking at all the signs I genuinely believe his little heart was severely struggling and they failed to diagnose this. Either way I don't think he could of been saved but had he been diagnosed correctly he could of had a much more peaceful passing, Instead of suffering for 2 days hooked up to a drip (no painkillers or any other treatment) and to suffer a catastrophic and painful heart attack. Absolutely awful......

Very compassionate with people with mental health. Looked after our dog(Bella) with great care and kindness. If it wasn’t for vets now Langstone we wouldn’t have Bella now.

The vet staff were super friendly and happy to help with my dog who got attacked , made sure other dogs were not in his sight to help with anxiety, dealt with max quickly and spent the time with him to calm him before treating him . 5 *****