Very bad experience very bad talking on phone and they stapled my dogs cut up and when got home they came out and then wonted to charge me between 700 and 1800 to put to sleep and stitch it up but sai... See more
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Fantastic service. From calling them to arrange being seen to being there and getting checked over it was all less than half an hour. They checked our car over thoroughly and gave immediate treatmen... See more
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We had an emergency trip to vets now with our nursing dog , the vet was friendly, very informative and supportive in the information and care he provided . Also fully made us aware of costs without be... See more
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My call was answered fairly promptly and I was given help by a polite and warm person. I was quickly directed to the nearest emergency vet and given full instruction to find and what to expect when... See more
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Company details
About Vets Now - Worcester
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Berkeley House, Berkeley Way, WR4 9UP, Worcester, United Kingdom
- 01905 312303
3.4
Average
172 reviews
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Charges are scandalous
I’ve had cause to visit Vets Now twice in recent months and while I can’t fault the care, the prices charged are scandalous and can’t be justified. I realise it’s out of hours, but there’s no way that the costs of operating out of hours can be justified with the prices charged. £250 maybe more before you walk through the door. It’s bad enough if you’re insured, god help you if you’re not and your pet needs urgent care
August 6, 2023
Unprompted review
Reply from Vets Now - Worcester
Hi Tracey, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com
Far too expensive for an out of hours…
Far too expensive for an out of hours appointment £470 for injection & two courses of tablets.
September 3, 2023
Reply from Vets Now - Worcester
Hi Tony, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
If you’d like to query your bill or speak to us about anything we’re here for you on enquiriesteam@vets-now.com
Such a compassionate team
Such a compassionate team. Lulu would not be here without them. Can’t thank them enough.
September 1, 2023
Reply from Vets Now - Worcester
Hi, thanks for taking the time to leave us a 5 star review. We hope you and Lulu have a lovely day.
So friendly and helpful in such a…
So friendly and helpful in such a difficult time. I’d never hesitate to bring my pet here. Thank you all so much.
August 28, 2023
Reply from Vets Now - Worcester
Hi Amelia, we really appreciate your kind words. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. Have a lovely day.
I cannot fault them
I cannot fault VN. My dog needed two nights in their care due to complex recent surgeries.
The staff were great, explained everything to me when I called and when I picked her up the following day. They let my partner see her after he drove back from Lancashire to see her at 11pm.
An invoice came through straight away and is thoroughly detailed.
It is very expensive but you are paying for an out of hours service. I was worried after reading lots of negative reviews but I cannot praise them enough.
August 28, 2023
Reply from Vets Now - Worcester
Hi, we really appreciate your kind words. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. Have a lovely day.
Not great!
Very quick and friendly response but horribly expensive due to the bank holiday. Original advice was good and solved immediate issue but he gave opposite advice from my normal vet for on-going care and would have had us put the dog through extensive and unnecessary surgery and another £2k bill where our vet advised a "wait and see" approach which has been successful.
My vet is still waiting for the promised X-rays 3 days later.
August 27, 2023
Reply from Vets Now - Worcester
Hi Annie, we’re sorry to hear you’re unhappy after visiting Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Accept the long wait on a bh and vets…
Accept the long wait on a bh and vets etc worked really hard. However, the pricing of drugs and their administration to our pet was excessive on top of consultation charge.
August 29, 2023
Reply from Vets Now - Worcester
Hi Joanne, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Shocking
Where shall I start, no staff, shocking charges way above average prices for emergency vets, not enough chairs , people sitting on floors the staff there were trying so hard but simply not enough staff!
August 26, 2023
Reply from Vets Now - Worcester
Hi Sally, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
They could tell we were first time dog…
They could tell we were first time dog owners and did everything they could to give us comfort and advice even when the practice was extremely busy! We’re very thankful!
August 28, 2023
Reply from Vets Now - Worcester
Hi Megan, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service. Have a lovely day.
When we finally got to see the vet she…
When we finally got to see the vet she was very caring and efficient,but the wait was too long for an emergency service nearly two hours only one vet on and they were very busy.In saying that our dog was very well looked after when we did get to see the vet and we were very happy with the quality of care given.
August 25, 2023
Reply from Vets Now - Worcester
Hi Ann, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet and we apologise you experienced a prolonged wait. Have a great day.
Staff were polite and efficient
Staff were polite and efficient . We were dealt with in a timely and knowledgeable way . My dog was handled gently and given appropriate treatment and I was given appropriate advice and reassurance.
August 21, 2023
Reply from Vets Now - Worcester
Hi Anthony, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your dog Have a great day.
Perfect help at a traumatic time
Perfect help at a traumatic time. they were very helpful from the start of the phone call to the end of the appointment. very good at putting me at ease especially when I was panicing about the dog
August 18, 2023
Reply from Vets Now - Worcester
Hi Richard, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
We can came in as an emergency due to…
We can came in as an emergency due to an post op neutering complication. Jess was seen promptly and after a triage it was advised that she was to stay in. I was informed at every stage what was going on, the price and given advice. The internal bleed was found and stopped. I was able to call for an update and was given a time to collect her. A horrible experience for her and me but I was reassured at all times.
August 17, 2023
Reply from Vets Now - Worcester
Hi Martin, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Really prompt excellent friendly…
Really prompt excellent friendly service for emergency
August 15, 2023
Reply from Vets Now - Worcester
Hi Julie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
No delays Ollie on the mend
August 14, 2023
Reply from Vets Now - Worcester
Hi Ron, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and we're happy to hear Ollie is doing well. Have a great day.
Poppy was very poorly when she arrived
Poppy was very poorly when she arrived, they kept me updated every four hours on her condition.
I highly recommend this branch.
August 13, 2023
Reply from Vets Now - Worcester
Hi Toni, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service. Have a lovely day.
Fantastic service
Fantastic service ! From start to finish, very knowledgeable friendly, professional kind staff. Highly recommended
August 10, 2023
Reply from Vets Now - Worcester
Hi, we really appreciate your kind words. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We’ll be sure to pass on your encouraging feedback to our team.
Everyone was really pleasant and…
Everyone was really pleasant and professional from reception to the vets.
August 10, 2023
Reply from Vets Now - Worcester
Hi Stephen, thanks for taking the time to leave us a review. We really appreciate it. Have a lovely day.
Emergency out of hours
Arrived as emergency and the vet was in a heated discussion with other customers.
Our dog was very poorly unable to stand but the vet was more interested in her having a small piece of stool on her backside and when her teeth had last been cleaned which was just over 12 months ago and no relation to situation.
Treated our dog with a pain killer & steroid.
Visited our own vet first thing next morning and sadly our lovely dog had to be put to sleep after being diagnosed with spinal problem. Would not use Vets Now again.
August 5, 2023
Reply from Vets Now - Worcester
Hi there, we appreciate you taking the time to provide feedback. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time. If you’d like to discuss your visit with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and highlighting your concerns.
Rip off firm
Only in rip off Britain would we allow a firm to take over all the out of hours services of every vet in an huge area and charge these extortionate prices. They should be investigated for anti competition practices (I am reporting them today) as there are zero alternatives in our area now hence the ability to charge these prices.
August 7, 2023
Unprompted review
Reply from Vets Now - Worcester
Hi James, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address, postcode and highlighting your concerns.
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