viagogo Reviews 

First time using Viagogo, while tickets were massively overpriced it was worth every penny seeing my daughters face at yesterday’s Ariana grande concert.
I received the tickets back in June directly into my AXS app which put my mind at rest as I heard people were waiting right upto the day of the concert to get tickets.

The whole process went smoothly, thanks

Good experience, but left hanging as tickets didn't arrive till day before and being electronic, you no longer get the ticket stub as a souvenir

Just a few steps I was in the venue. Plus the agents that helped me with purchase was very helpful

I would definitely purchase tickets from this vendor again. I received excellent communication and updates regarding my tickets. The pricing was extremely fair. Highly recommend! A+.

I bought a three tickets for tonight basketball match Serbia v France, because we couldn’t reach on time I decide to sell
After spending almost 2 hours trying to sell the tickets through their website, checking my bank details uploading all the documents, half an hour later, I got the message “After review, your listing has been flagged as subject to potential risk and is currently paused.”
Absolutely terrible

Stunning the experience.Thx,Viagogo,you are de number one🫶🏻

Ticket arrived quickly & no problems using at venue

Received my tickets straight away. Everything went smoothly. I would always advise to only purchase tickets that get sent to your phone rather than Physical tickets, as this protects you against being scammed.

I ordered Ariana Grande tickets for The O2 August 26 got my tickets through on axs about a week before the concert
Absolutely no issues at all we had the perfect experience using viagogo

First time buying tickets off viagogo was very scary, but I didn’t expect it to be successful! I purchased 2 seats for Ariana Grande around 9 days ago, and today they finally got transferred! I had to email viagogo around 3 times just so that they give the seller a quick reminder on the transfer! Now I’ve got the tickets on AXS and I’m sooo happy!! Thank you so much!

TIP: make sure the seller has a star (meaning they’re verified and have had many successful sales before) and the ticket delivery is mobile/AXS transfer!

quick and easy process and would use the service again

The booking process was easy, however prices are expensive and it does make you stressed and paranoid because tickets can be given to you on the day of event. Customer service is very generic, they are very limited of help.

Everyday getting closer to the event I was stressed and paranoid for not receiving the tickets. I was contacting Viagogo every other day, because I still hadn't received tickets and many other people did receive there's as well as tickets transfers being open for 1 and a half months before my event.

I booked tickets a few months prior to the event and I received them Friday Evening, before the Event on Sunday.

My Tips:
Buy from a Trader, Star next to their name.

It was easy to understand where the seats I was buying were located in the arena and the view I got was accurately shown.

The tickets arrived a few days before the concert. It is slightly stressful not knowing when they will arrive because if they don’t your only real recourse is a refund and do you will realistically miss out on the concert.

Bought tickets for Ariana Grande, only £30 more each than the original price. The seller sent me the tickets to my ticketmaster account not even half an hour later!

I heard a tip to always buy from vertified resellers (star icon on the tickets) as this means they have sold before and have no issues I believe

Hassle free, and a very fast and easy process 👌🏽

We had the best time at the concert!! The Backstreet Boys were awesome and the Sphere amazing!! Venetian was beautiful!! Our tickets were amazing!!! No issues at all’ 🥰

Very trustworthy take it from me! Received my tickets smoothly closer to the date and had no issues or troubles.

SCAMMERS BEWARE! One star is too much ! I purchase tickets for love the 90s event in Valencia, the venue changed. Viagogo emailed me on the day of the event and told me this and that I was covered my the refund policy as the event wasn’t going ahead as planned. We had flown to Valencia for the event so we went to the new venue and was turned away unless we purchased new tickets and the website was down. I opened a case and Viagogo asked me
To prove the event had changed venues even after sending the email telling me the venue had changed and could get a refund. I sent in evidence and had been waiting since July 3rd 2026. I did a follow up today and now they are asking me to prove I was turned away from the new venue with an old ticket. This company needs closing down !

After reading reviews we were very unsure about buying tickets through Viagogo - however after losing every ticket war to get Ariana Grande tickets , we bit the bullet and bought from Viagogo, we made sure the seller had a star rating and the tickets were AXS transfer. They took three days to arrive in my son’s AXS account and we used them tonight with no problems!!

Yes we paid more than face value but they were worth every penny!!

Purchased resale tickets that arrived a week later and worked perfect going into the Venue couldn’t be happier!