viagogo Reviews 

8,374
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 410 reviews, reviewers had a great experience with this company. Consumers often report that the experience involved a seamless and smooth process for purchasing and receiving tickets. Many people liked how easy the buying experience was, noting quick delivery and straightforward transactions. However, some customers also mentioned that the additional fees and taxes can be quite high, making the cost excessive for some. A few other people felt that there were concerns regarding ticket authenticity and uncertainty, or issues like receiving tickets late or seats being downgraded.

What people talk about most

Order

Customers had ambiguous experiences with order, reflecting a high level of disagreement regarding the... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing consumer opinions.... See more

Website

Clients share ambiguous opinions on website experiences, reflecting both major satisfaction and significant... See more

Service

People report ambiguous experiences with service, reflecting both strong praise and notable concerns. Many... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process of buying tickets is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

I have to be fully honest, I never would have used any ticket sellers other than Ticketmaster/Axis/o2 but, on this occasion I did and am so overwhelmed how straight forward, speedy and genuine everyth... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(8,374)

1,041 reviews in the last 12 months

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Rated 5 out of 5 stars

Corrective experience

Last year we had an awful experience with tickets that were refused, so this year we had worries up till the last moment, but gladly everything was great and the concert was amazing.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the service!

Had a problem with the original ticket I bought. The Viagogo team solved this for me right away and provided me a refund. After purchasing a new ticket, it got transferred to my ticketmaster account within minutes after the purchase. Would recommend!

July 2, 2026
Unprompted review
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Rated 4 out of 5 stars

Great seats and price!

It was great to be able tickets for Harry Styles at Wembley at a good price, however the admin fees were a bit heavy, adding another 50% to ticket price which is a little excessive! After a bit of worry when I read negative reviews and I had concern that my pdf tickets weren't real, (would definitely be worth Viagogo explaining this more as often now the tickets are so digitally secure on Ticketmaster etc it felt wrong to have to print a pdf) everything worked worked out perfectly and we had a great night. Big thanks to the original ticket holder for selling on!

June 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Deal with Great Service

Everything went as smoothly as one could possibly imagine. Booking was easy and straightforward, the price was great, updates on ticket delivery were timely and reassuring, and the e-ticket mailing seamless. Thank you for a perfect experience.

June 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Wasn't so sure but pleasantly surprised!

This was my first time using Viagogo and I was very impressed with my experience! The same exact seats were listed on other sites however they were cheaper here so I took a chance. My tickets were immediately loaded to my ticketmaster account and we did not have any issues at all at the venue. Will definitely use this site from here on out!!!

June 27, 2026
Unprompted review
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Rated 4 out of 5 stars

Decent price ticket, but I would've liked to receive it earlier

I got my ticket at a decent price, it was easy to book and I liked that I could see a photo of an approximate view from my seat before purchase. My only complaint is that I didn't receive the ticket until a few hours before the concert (I was already on the way there) and was informed I needed to print it off before arriving or I wouldn't be able to enter! Which meant trying to find somewhere to print on a Saturday afternoon in a city I'd never been to before, maps said most places were closed and I wasted quite a bit of time finding somewhere and printing it and missed up to an hour of the support acts. I would've appreciated having it a day earlier, I could've printed it at home before I left.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Scored incredible seats through viagogo…

Scored incredible seats through viagogo the week before the World Cup game to see Messi play ! The transaction was seamless! It was so easy to transfer the tickets to my FIFA account and enter the stadium. We sat behind the team bench. I cannot emphasize enough how incredible these tickets were and how easy it was to purchase, receive and download.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Trustful platform

Felt confident with the process and I've been always told that I'll be taken care of if there is a problem getting into the event.

June 26, 2026
Unprompted review

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