Viator.com Reviews 

332,457
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 40,480 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and friendly local guides who make tours truly entertaining, noting that the overall booking process is remarkably simple and reliable. Travelers love being able to plan their excursions well ahead of time and discover amazing hidden sights alongside wonderful professionals. However, some people mentioned frustrating issues with unexpected last-minute tour cancellations, unconfirmed reservations, or tour guides arriving significantly late to meetings. A few reviewers also experienced difficult communication barriers and felt entirely unsupported when attempting to resolve stressful problems with third-party operators.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that tour guides and drivers went... See more

Booking process

Users describe positive interactions with booking process, highlighting how easy it is to secure excursions... See more

User experience

Consumers find user experience to be positive, highlighting that the site is easy to navigate and the booking... See more

Service

Reviewers mention positive feedback about service, with consumers highlighting reliable booking options and... See more

Location

Reviewers highlight positive aspects of location, expressing satisfaction with great ideas, locations and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My wife and I have used Viator for difference excursions on difference holidays abroad. There is a broad range to suit all tastes. We haven’t been disappointed, the tour guides have always been excell... See more

Rated 4 out of 5 stars

For the most part, viator.com is very reliable fior booking tours except in Switzerland where 3 out of the 6 tours we booked were either rescheduled or canceled at the last minute. They should never b... See more

Rated 4 out of 5 stars

I would give 5/5 stars to the tour company: the guide was very friendly, knowledgable, and the food was amazing! I love how this tour goes into Lyon's traboules, it is nice to have a local guide you... See more

Rated 4 out of 5 stars

The morning session with Flavia to Murano and Burano was exceptional! She was a very good communicator and provided a wealth of interesting knowledge and facts. I really enjoyed this part of t... See more


Company details

  1. Travel Agency

About Viator.com

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

332K reviews

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Replied to 77% of negative reviews

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4.4

All reviews

(332,457)

39,794 reviews in the last 12 months

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lantern

Rated 5 out of 5 stars

Roger picked us up at our hotel right…

Roger picked us up at our hotel right on time. We released a lantern in Shifen with his help. We drove along the coast and saw beautiful scenery before stopping at Golden Falls. Roger told us the history of the area and why the falls are called golden. We next stopped in Jiufen. Roger gave us lots of good info about the Xiahai temple and we made an offering. We toured old Jiufen street and Roger was helpful communicating with vendors. The best part of the day was tea at A-Mei Tea House which Roger arranged. He has a great personality and was extremely helpful and interesting.

April 20, 2026
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Rated 5 out of 5 stars

Great tour

Great tour, everything went well and our guide was great. The banh mi was delicious and the lantern boat ride a real treat. Truly a great experience.

January 24, 2026
Rated 5 out of 5 stars

Unforgettable Jiufen & Pingxi Tour with Vincent!

We had an amazing experience on our half day private tour of Jiufen and Pingxi! Our guide, Vincent Hsu, was outstanding — friendly, knowledgeable, and full of great local stories and insights. The walking tour through Jiufen’s historic streets was fascinating, and we loved sampling local snacks, teas, and coffees along the way. Releasing a floating lantern over Pingxi was truly magical and such a memorable highlight. If you’re booking this tour, definitely ask for Vincent Hsu — you won’t be disappointed!

October 26, 2025
Rated 5 out of 5 stars

Nice relaxed trip

We had a good comfortable car and the iteaniery was not too big,so we got enough time at every stop to look around and do shopping . The lantern city was amazing experience and the geological park was also great site to visit . Driver was respectful and humble . Overall great trip and value for money . Please note this is not a guided tour . However you don’t need one .

February 19, 2025
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Rated 2 out of 5 stars

It was advertised as a lantern ghost…

It was advertised as a lantern ghost tour we had no lanterns it was so dark we couldn’t hardly see anything very disappointing my sister left half way through the tour

November 8, 2024
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Reply from Viator.com

Hi Loise,

Thank you for your feedback. Viator takes all customer feedback and concerns about their experiences seriously. Each supplier's customer satisfaction ratings are reviewed and addressed directly with that supplier. We have taken note of this complaint and would like to apologize that our service did not meet your expectations on this occasion.

Kind Regards,

Viator Social Engagement Team

Rated 1 out of 5 stars

The trip offered on 15-NOV light release lantern

The trip offered on 15-NOV to the lantern festival was not satisfactory.
What went wrong:
1. Pick up vehicle not corresponding to the what we had payed for. We were collected by a rustic pick up, no air condition. No safety for the passenger at all on the back.
2. Guides did not speak good English. The guide helper could not understand our requests. Very difficult to get things done.
3. We wasted so much time waiting for the second vehicle.
4. Lighting the Lanterns has been explained, but we were in place where all mass of people were pushing and moving. No place for romantic at all. Neither for peace and wishes. Very stressed vibes everywhere.
5. Dinner was handed out - no place to seat and eat. Just take it!
6. The guides were totally inexperienced and they got lost themselves on the area.
7. No guide during the visit at the market.
8. Price and service not corresponding. Price almost 5000 BHT person. Service 👎🏽
What we enjoyed:
1. The visit to the temple!

November 9, 2024
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Reply from Viator.com

Hi Reinaldo,

We are sorry to hear about your negative experience. We have reviewed your booking, and have emailed you directly. We apologize for any inconvenience and look forward to assisting you in the future. If you have any other concerns, please feel free to visit our site at https://www.viator.com/help.

Kind Regards,
Viator Social Engagement

Rated 5 out of 5 stars

Taipei tour

Outstanding private day tour for 4 in Taipei area. Visited 4 sites culminating in excellent lantern experience. Very knowledgeable guide with new spacious people carrier. Would definitely recommend this tour.

March 6, 2024
Rated 5 out of 5 stars

Hoi An Full Lantern Making Class- A…

Hoi An Full Lantern Making Class- A special Foldable lantern. Fantastic experience, from booking to the actual event, seamless. We had an excellent 2 hrs with our hosts and made two amazing lanterns. Thoroughly recommend this company and activity.

November 1, 2022
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