Only high rated for customer service!! So don’t be fooled by the high ratings, worst gambling site you could ever play. Every single bonus given out the exact same out come on different games 80p £1... See more
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See what reviewers are saying
I was helped with my problem by Mohammed. Fast and easy. I won some free spins but after activation the game keeps giving me error. I contacted support and those free spins get replaced to another g... See more
Company replied
Great customer service from Mohamed Had a really good experience with support tonight. Mohamed was friendly, quick to respond and got everything sorted for me without any hassle. He added the free s... See more
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I would like to thank Oscar for all of his help and support. He guided me step by step through the entire process with great patience and professionalism, making everything easy to understand. Oscar w... See more
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Company details
About Videoslots
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The World's largest online casino with over 11,000 games.
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4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Agent was friendly and prompt
Agent was friendly and prompt. Would be a 5 but I feel the bonuses and access to games forCanadian players has really decreased in the last few months. I played the site for years and am debating finding a new online casino
July 14, 2026
Reply from Videoslots
Hi Jennifer,
Thank you for your feedback. We're glad to hear our customer support was friendly and prompt. We will be sure to pass the feedback on to the team.
As our games are supplied by a range of independently licensed game providers, the availability of individual providers and their content may vary from one market to another due to licensing and regulatory requirements. We sincerely apologize for any inconvenience caused by this.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Videoslots.
By far the worst paying casino ive ever…
By far the worst paying casino ive ever joined im starting to genuinely think the whole operation is a scam
July 15, 2026
Unprompted review
Reply from Videoslots
Hi Ian,
We understand how important fairness and transparency are when it comes to online gaming, and we take concerns like this very seriously.
Please be assured that our games operate under strict regulations and use certified random number generators to ensure fair outcomes, which are continuously audited.
That said, we’d really like the opportunity to look into your experience more closely and address any specific concerns you may have. Our support team is always available via live-chat and email, should you have any questions.
Best regards,
Team Videoslots
Customer support was kind and helpful
Customer support was kind and helpful, as i had previous bad experiences with casino support,
Mohamed today was patient, helpful, professional and polite.
He definetely deserve an increase.
July 15, 2026
Unprompted review
Reply from Videoslots
Hi there Donna,
Thank you for taking the time to share your experience. We’re delighted to hear that Mohamed provided you with patient, professional, and helpful support, especially after your previous experiences.
We’ll be sure to pass your kind words on to him and the rest of the team. If you ever need any assistance, please don’t hesitate to reach out, we’re always here to help.
Best regards,
Team Videoslots
Thank to Mohamed I got my issue…
Thank to Mohamed I got my issue resolved straight away great customer service 👍
July 15, 2026
Unprompted review
Reply from Videoslots
Hey there Donna,
Thank you so much for giving us feedback on Mohamed's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Mohamed and Vlad are very very nice and…
Mohamed and Vlad are very very nice and helpful👍🍀. Very fast answeres, too.
July 14, 2026
Reply from Videoslots
Hi Una,
We're delighted to hear that Mohamed and Vlad provided you with such friendly and efficient service. It's great to know they were able to assist you quickly and make your experience a positive one.
We'll be sure to pass your kind feedback on to both of them—they'll be pleased to hear your comments.
If you ever need any further assistance, our Customer Support team is available 24/7 via live chat and email and will always be happy to help.
Kind regards,
Team Videoslots.
Very good customer service
Very good customer service. Safety play is great. You can set your limits easily very good site
July 13, 2026
Reply from Videoslots
Hi Sam,
It’s great to hear that you’ve had a positive experience with our Customer Support team and that you appreciate the responsible gaming tools available on our site.
We are committed to providing a safe and enjoyable environment for our players, with features that allow customers to manage their play through easily accessible limits and controls.
If you ever need any assistance or have questions about your account, our Customer Support team is available 24/7 via live chat and email and will be happy to help.
Kind regards,
Team Videoslots.
Andrea in the customerservice gave me…
Andrea in the customerservice gave me answer to what the problem is on their site. Great job...
Susanna
July 14, 2026
Reply from Videoslots
Hi Nikitha,
Thank you for your kind feedback.
We're glad to hear that Andrea was able to assist you with your issue. We'll be sure to share your kind words with her, as recognition like yours is always greatly appreciated.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Videoslots.
Reply from Videoslots
Hi Yupha,
Thank you for your feedback.
We're very glad to hear that you experienced good service. It is great to know that our support is efficient and helpful.
If you ever need any assistance in the future, we’ll be happy to help.
Kind Regards,
Team Videoslots.
Courtious and friendly livechat support a pleasure to interact with
Erik was very courtious, polite and friendly, and made it a pleasue to interact with livechat support as a result. Thanks to this excellent and positive experience with Erik on livechat, I am confident that my queries will be handled with the utmost professionalism at Videoslots, thereby making Videoslots my preferred destination for all my Casino gameplay needs!
July 13, 2026
Reply from Videoslots
Hi Shyam,
Thank you for your feedback. We're delighted to hear that Erik was able to assist you in a polite and friendly manor. We'll be sure to share your kind words with him, as recognition like yours is always greatly appreciated.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Videoslots.
At ur own risk only use one card to pay they are notorious for making it difficult to withdraw
To verify they will make it helll for you and they will tell you once they review your documents in their own time no automated system find them quite rude actually treatment is very very appalling from such a good casino good games as they have a lot of games
July 12, 2026
Unprompted review
Reply from Videoslots
Hi,
We are currently unable to locate your account based on the details provided in your Trustpilot review, and we’ve requested some additional information so we can investigate your concerns further.
As a licensed and regulated operator, we are required to complete verification checks before certain account activities can be processed. These checks are a legal and regulatory requirement and help ensure the security of our customers and their accounts. Documents are reviewed as quickly as possible, and you will be updated throughout the verification process if any further information is required.
Once we have your account details, we’ll be able to review your experience in full and provide any relevant clarification.
Kind Regards,
Team Videoslots.
I get all help I needed and Mohamed was…
I get all help I needed and Mohamed was very professional and very service minded.
July 10, 2026
Reply from Videoslots
Hi Peter,
Thank you for your kind feedback!
We're delighted to hear that you received all the help you needed and that Mohamed provided you with professional and service-minded support. We'll be sure to pass your kind words on to him.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
Team Videoslots
Very good choice of games and if a…
Very good choice of games and if a problem occurs with a withdrawal for example, people from live chat are very helpful, had a chat with Mohamed today and he sorted my case very quickly and efficiently. Many thanks
July 10, 2026
Unprompted review
Reply from Videoslots
Hi Marc,
Thank you for your fantastic feedback!
We're delighted to hear that you're enjoying our wide selection of games and that Mohamed was able to assist you with your withdrawal query quickly and efficiently. It's great to know that our live chat team provided the support you needed.
We'll be sure to pass your kind words on to Mohamed.
Kind regards,
Team Videoslots
after 5 good years hassle free no long…
after 5 good years hassle free no long awful customer service rude and aggressive
July 9, 2026
Unprompted review
Reply from Videoslots
Hi Ryan,
We understand that waiting for a withdrawal can be frustrating.
We've also noted your comments regarding your experience with our Customer Support team and will review the recent interactions on your account internally.
Withdrawals are usually processed automatically within a few minutes. However, in some cases they require a manual review by our Payments Team before they can be completed.
Once the review has been completed and the withdrawal has been processed, you will receive an email confirmation. We appreciate your patience and understanding in the meantime.
Kind regards,
Team Videolsots
Had £150.00 deposit with video slots
Had £150.00 deposit with video slots. I decided to with draw £50.00 . This money was payed into my bank account, they then decided to close my account. I have requested the balance but they have refused to put this into my bank account without utility bills, bank statements, passport. They all ready have my name , address bank account. I am not happy to do this for my own security. I can understand for money laundering.but £100,00 they didn’t ask all these questions when I opened my account.
July 8, 2026
Unprompted review
Reply from Videoslots
Hi Colin,
We understand that the verification process can be frustrating.
When you registered, your account was electronically verified, so no further documentation was initially required. However, once your account reached the transaction threshold for a non-verified user, additional verification became necessary before further withdrawals could be processed.
These verification requirements are part of our regulatory obligations and are outlined in our Terms & Conditions, which were accepted upon registration.
Once the requested documents have been successfully verified, any eligible funds will be available for withdrawal.
Kind regards,
Team Videoslots
Deposited £250 never seen it or got it back!
Deposited £250! Didn’t show in betting account! Said they had a problem and that it will be credit but that was over a week ago! Do not sign up to this site they will steal your money!
You have replied saying everything you out in the email to me yet you still have not given my my money!
£250 stolen by you! You say it’s been escalated but if it’s been escalated then you would just go on and credit the account with my money and you haven’t!
Disgusting behaviour from this company
July 1, 2026
Unprompted review
Reply from Videoslots
Hi Jordan,
We're sorry to hear about the delay and understand how frustrating this situation must be.
We have reviewed your case and can confirm that it has already been escalated to the relevant team for further investigation. We appreciate that this is taking longer than expected, and we sincerely apologise for the delay.
As we're unable to discuss account-specific details publicly, we'll continue to keep you updated via our private communication channels as soon as we have further information to share.
Thank you for your patience and understanding.
Kind regards,
Team Videoslots
-----------
Update:
Hi Jordan,
We're pleased to confirm that the technical issue affecting your deposit has now been resolved, and it has been successfully credited to your account.
We sincerely apologise for the delay and appreciate your patience while our team worked to investigate and resolve the issue. Thank you for your understanding.
Kind regards,
Team Videoslots
Mohamed was very helpful in solving my…
Mohamed was very helpful in solving my issues and query’s A+A+
July 6, 2026
Unprompted review
Reply from Videoslots
Hi Jason,
Thanks for your review!
We’re pleased to hear that Mohamed was able to assist you and resolve your queries. It’s great to know you had such a positive experience with the support you received.
If you have any questions in the future, our Customer Support team is available 24/7 via live chat and email and will be happy to assist.
Kind regards,
Team Videoslots.
Videoslots still in a League of its own
My favourite casino. They have all games and providers as far as I now. Never any turnover demand on rewards or freespins from battles. Your balance will land on your account in max 5 min. Never any draged out verifications.
Then the battles are very entertaining, at first it seemed like nonsens to me to play slots like a poker tournament but it really works. If you dont feel like making a deposit and want to take it easy you can still log in and play with a real chance to win small prices. Its a great way to discover new games and providers. At least myself has a tendency to stick with games i know but through battles you gain new favorites. Its my favourite site. I only wish you were allowed to have promotions and give rewards:) remember the old time when you got freespins from playing the games. When you stayed afloat for a few hours the reward page was allways full of freespins:) this is absolutely the best casino to use if you are a beginner or perhaps a curious sceptic. Casinos of course are a places were you generally don make money but as long as you remember that it can be a bit of fun. If you thinking about trying online gambling remember that videoslots.com is a perfect first step, you dont need any skills or prior knowledge videoslots value fair play and are quick to help if you have questions..
June 29, 2026
Reply from Videoslots
Hi Karl,
Thank you so much for taking the time to leave such a detailed review! We're delighted to hear that VideoSlots has become your favorite casino and that you've enjoyed our overall experience with us.
It's great to hear that Battles have helped you discover new games that you may not have tried otherwise. We aim to create new features that are both entertaining and give players the opportunity to explore something new.
We also appreciate your feedback regarding promotions and rewards. Customer feedback is incredibly valuable to us.
If you have any issues or questions, please don’t hesitate to reach out.
Kind Regards,
Team Videoslots
Loyal customer dragged through dirt instead of admitting mistake.
I had placed 1st in a scheduled battle of the slots tournament and won 500 free spins on a certain slot. After 210 spins the slot just stopped working, giving me an error that says i need to reload the game. So I opened a ticket, and they escalate it to the technical team. I follow up in chat twice over the next 2 weeks, with no word or update. They assured me that it had been escalated. They held my winnings that I had won on that slot so far, plus 290 unused spins still.
It was strange that an error on their end was preventing my account from opening that specific slot. I tried many times on multiple different devices and operating systems just to rule out the possibility that the error was on my end. I received an email eventually saying that they awarded the remaining spins that were owed to me from my tournament first place win. They claimed that they awarded me 290 spins but oddly had to be on a different slot. It had been over 2 weeks without a resolution and I had gone out of town to see my nephew graduate. When they had finally sent a reply, they put an expiry on my spins that I had been waiting for weeks, the expiry was less than half the time I had to wait for an update. I did not get to the email in time as I was out of town and could not be bothered checking for an update anymore daily. By the time I noticed that they finally replied, I went to use up the rest of my spins and finally collect my winnings only to find nothing in my account. I asked in chat why I didn’t have my spins after waiting so long for them to fix there error. They told me that they would not replace them, no matter what, basically told me to screw off and that they are so cheap they refused to simply re-award the spins that I won in a paid tournament, that I didn’t get to use because of THEIR error in the first place. I have been loyal to videoslots for about 10 years almost and have deposited close to 10k and have probably wagered closer to 50k, they drag me through the dirt over something that is their fault and should never have happened in the first place. Any good business would simply apologize for the mistake and award the spins owed, simple, that’s how you deal with a customer that makes you 1000’s of dollars. BAD BUSINESS, and terrible customer appreciation.
Edit: thanks for the reply, however i basically covered all of that in my post. The primary points of disappointment are
1. Putting an expiry of 1 week, on the free spins owed. I had already activated all of the spins i won and would not have expired so I would not have had the risk of losing them if not for the error on your slot.
2. Not being willing to acknowledge that losing the spins as a result of the unnecessary expiration and just providing standard customer service to a long time loyal customer. This is what truly shows the lack of appreciation just how much you value your customers.
May 31, 2026
Unprompted review
Reply from Videoslots
Hi Tye,
We have reviewed the matter relating to your tournament prize and can confirm that this case required an investigation by both our Technical Team and the game provider. As the gameplay round was hosted by the provider, we were dependent on their investigation and confirmation before the issue could be resolved. Both us and our suppliers handle escalations on a queue-based system to ensure all players' cases are reviewed fairly and in the order they are received.
Following the investigation, the game provider confirmed that the interrupted gameplay round was successfully completed and that the final outcome of the round was a win of CAD 0.31, which was manually credited to your account.
To minimise the risk of the same technical issue occurring again, the remaining 290 tournament free spins were manually awarded on an alternative eligible game, rather than the original title.
Our records also confirm that these free spins were credited to your account on 16/06/2026 with the applicable expiry period, being 7 days, so 23/06/2026. During the time the spins were available, you logged into your account and placed a wager on 20/06/2026 at 13:29:12 GMT. Unfortunately, the free spins were not activated or used before they expired and therefore could not be reissued.
As a licensed and regulated operator, we are committed to treating all players fairly and consistently. Where technical issues occur, they are investigated thoroughly, including with our game providers where necessary, and any confirmed issues are resolved in accordance with the outcome of those investigations and the applicable promotional terms.
Kind Regards,
Team Videoslots.
-------------------------------------------------------
Hello Tye,
We appreciate that this outcome was not what you had hoped for, and we do value the time you have spent with us as a customer.
However, as a licensed and regulated operator, we must apply the same promotional terms and expiry rules consistently to all players and are unable to make exceptions by reinstating expired promotional rewards.
Kind Regards,
Team Videoslots.
Reply from Videoslots
Hello Joakim,
Thank you for sharing your feedback. We're delighted to hear that you've had a positive experience.
Providing accurate and useful information is important to us, so it’s great to know this met your expectations. If there’s anything else we can assist you with or any further information you need, please don’t hesitate to contact us.
Kind Regards,
Team Videoslots.
My experience with Videoslots has been…
My experience with Videoslots has been very disappointing. I’ve had a long continuous losing streak, and whenever I triggered bonus features, they almost always paid the minimum or close to it. It stopped being enjoyable, and I didn’t feel I was getting fair value for my deposits. Based on my personal experience, I wouldn’t recommend it.
Update * just pure disappointment!
July 1, 2026
Unprompted review
Reply from Videoslots
Hi there Puran,
We fully understand that long losing streaks and low-paying bonuses can take the enjoyment out of it. However, slot games run on two key concepts: RTP and RNG.
RTP (Return to Player) is a long-term theoretical average (e.g., 96% over millions of spins), so short-term results can vary heavily.
RNG (Random Number Generator) ensures every spin is completely random and independent, meaning streaks—good or bad—can happen naturally.
Additionally, licensed platforms use third-party audits to verify fairness and ensure the games operate as intended. That said, if it’s no longer enjoyable, it makes sense to step away.
Our support team is always available via live-chat and email, should you require any assistance.
Best regards,
Team Videoslots
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