I opened a account and after two deposits won the grand of 2 k I withdrawn them and in between a hour was in and after that they block my account.. seems like it was the time the gambling to pay me an... See more
Company replied
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Managed.to build up took a break came back and its as if the game knows you had some wins took it all back with far to many no win spins. Never used to be this many no win spins somethings changed wha... See more
Company replied
100's of spins on Big Bass Vegas Double Down, not one Scatter. Often saw 2 fish, then the last one needed for the feature always lurched out the bottom of the play window. How they can this 'random'... See more
Company replied
Ive been playing with Videoslots for years. I’ve always managed somehow to get great customer service every time i’ve had an issue especially recently. I had to contact them yesterday as my withdrawal... See more
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Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
3.9
Great
2K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Videoslots
Hi Savelou,
Thank you for your feedback!
We’re delighted to hear that you received great support from Mohamed. We’ll be sure to pass your kind words along to him.
If you ever need assistance again, please don’t hesitate to contact us via Live Chat, our team will always be happy to help.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Abe,
Thank you for your feedback!
We’re delighted to hear that you received great support from Erik. We’ll be sure to pass your kind words along to him.
If you ever need assistance again, please don’t hesitate to contact us via Live Chat, our team will always be happy to help.
Kind regards,
Team Videoslots
10/10 Top one best support
I'm happy for assistin me today Thai happy u help me lot and happy to see you again a give you not 10 but 100 expert eclxelente for help
March 13, 2026
Reply from Videoslots
Hi there Bondi,
Thank you so much for giving us feedback on Thai's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Reply from Videoslots
Hi Debbie,
We appreciate your kind words and we will make sure to pass it on to our support team!
If you ever need anything, our support team is available 24/7!
Best regards,
Team Videoslots
Carlos was so helping and nice 😊
March 12, 2026
Reply from Videoslots
Hey there.
We appreciate your feedback on Carlos, we're happy to see that he was able to assist and guide you. We will make sure to pass your feedback on to him and the rest of the team!
Should you require anything else, our support team is available for 24/7!
Best regards,
Team Videoslots
Reply from Videoslots
Hey there Danii,
We appreciate your kind words! We will make sure to pass it on to our support team.
If you ever need anything, our support team is available 24/7!
Best regards,
Team Videoslots
Reply from Videoslots
Hi there Paula,
Thank you so much for giving us feedback on Erik's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Fabulastic
Opened a account last night had a nice little win I could of kept playing as I was still on a win but wanted to see how the withdrawals were needless to say was again great soon as I pressed the withdrawal button it was in my account great gameplay will be letting you all know how my journey goes 🤞🏼😉. Tara
March 8, 2026
Unprompted review
Reply from Videoslots
Hi Tara,
Thank you very much for your kind words!
We really appreciate the review you have left us and means a lot to us as well!
Should you need any form of assistance with regard to our services, please note that we do hav a fantastic support team who would love to help you out if you ever need it!
Best Regards,
Team Videoslots
Reply from Videoslots
Hi there!
Thank you so much for your kind words about our lovely agent, Joseph!
We will be sure to notify them of your kind words as well as our lovely support team.
Should you have any questions regarding anything about our services, please make sure to contact our lovely support team once again so we can help you out!
Best Regards,
Team Videoslots.
I was confused about the welcome bonus…
I was confused about the welcome bonus so I spoke to Joseph who was very happy to help me and made me understand how it all works. He replied very quickly so I didn't need to wait to speak to anyone for long.
March 8, 2026
Reply from Videoslots
Hi there!
Thank you so much for your kind words about our lovely agent, Joseph!
We will be sure to notify them of your kind words as well as our lovely support team.
Should you have any questions regarding anything about our services, please make sure to contact our lovely support team once again so we can help you out!
Best Regards,
Team Videoslots.
Very low chances to win on this site.
Very low chances to win on this site.
The best way to win is not to play on their site..
March 7, 2026
Unprompted review
Reply from Videoslots
Hi Ionut,
We’re sorry to hear that you feel this way about your experience.
Please note that all games on our site operate with certified Random Number Generators and are regularly tested to ensure fairness. The outcome of each spin or round is completely random, which means that wins and losses can vary over time.
If you would like us to review your gameplay or discuss your experience in more detail, please feel free to contact us via email
or through our Live Chat, and we will be happy to assist you.
Kind regards,
Team Videoslots
Today I was given two separate attempts…
Today I was given two separate attempts on the live chat to have someone help me with documents. Agent 1 let’s just call him 1 had clearly decided he had better things to do with his time than to sit and wait for me to upload specifics and he cut me before I could get anything done. Having returned again VERN was the person to see me through all of my problems. Having been considerate and read every detail of my problem he was quick to give the correct advice and walk me through each upload piece by piece. He was excellent and I would hope in the future others will take note of his professional attitude and be as caring and considerate as he was with me today. Thank you
March 8, 2026
Reply from Videoslots
Hi Carla,
Thank you for sharing your feedback with us. We’re very pleased to hear that Vern was able to assist you professionally and guide you through the document upload process with care and attention. We will certainly pass your kind words on to him.
At the same time, we’re sorry to hear about your earlier experience on Live Chat. This is not the level of service we aim to provide, and your feedback is appreciated as it helps us improve.
If you need any assistance in the future, our team will always be happy to help.
Kind regards,
Team Videoslots
Heather in the customer services chat…
Heather in the customer services chat was brilliant.
March 7, 2026
Unprompted review
Reply from Videoslots
Hi there,
We’re glad to hear that Heather was able to provide such excellent support. We’ll be sure to pass along your kind words to her, she’ll truly appreciate it!
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Chris
Thank you for your kind feedback!
We’re delighted to hear that Heather was able to sort out your problem so quickly. We’ll be sure to pass your thanks along to her.
If you need any assistance in the future, our team will always be happy to help.
Kind regards,
Team Videoslots
A dishonsest casino very poor rtp
A dishonsest casino who have very low rtp in there casino games. They also allow gaming providers access to all there live games to allow the gaming providers to track all bets so they dont have to pay out large sums of money. The corruption and fraud in online gaming is still so bad with weak modertors and audits especially for Malta casinos and Latvain casinos. DO not trust or expect to win here hardly ever.
March 7, 2026
Unprompted review
Reply from Videoslots
Hi there Stephen,
We understand that it might feel frustrating if the games are not going as planned. As per the license under which our casino operates, we only offer games on our website that are guaranteed with a random outcome. This means, that the amounts of the funds that you're betting with don't affect the outcome of the games in any way.
The randomness of the game outcomes also means that, from time to time, you might have luck on your side and keep winning in a row. However, it also means that sometimes you might be having a bad row.
All our games are provided by third parties, and we can never ever affect win chances or amounts won. All third parties are then audited by completely independent firms.
We recommend all our players limit their account under "Responsible Gaming" on your profile. You can limit your deposits, losses, time played, disable your account and even more. It’s important that gambling remains a source of entertainment and is never viewed as a mean of making money.
Our support team is available 24/7 to assist you.
Best regards,
Team Videoslots
Full range of slots, nice fall back perks 75 spins awarded often.
Really good casino not annoying but still keeps responsible guides lots to play for free each evening. Running jackpots were you earn why you spin so quite often a surprise in you Account and not 10 10p pointless spins. I would say on average you get 35 20p spins but quite often 75 60 50 spins awarded.
Huge range of slots I found every one I looked for and I like some real old school online slots (knights life) for example.
And finally the reason I’m here is upon settling a dispute with Heather over the Luce chat. Kick the Ai bot off and you’ll find your self in excellent hands. Heather was quick cons-icet helpful and effective abd solving my battle pass issue.
March 6, 2026
Reply from Videoslots
Hi Frederick,
Thank you for the kind review! We're delighted you're enjoying the evening freerolls and our free spin rewards.
Great to hear about Heather's help—we'll make sure she and the team get the shoutout! They're available 24/7 if you need anything.
Best regards,
Team Videoslots
I barely remembered i had mad an account amd what they have going on has got me interested!
I barely remembered i had mad an account a while back and am pleasently suprised i was able to recover my account.. they where able to assist me where i had a block on my end and now currenrly waiting on verification.
Thanks Thai
For being understanding
Ill be aire to check out rhe rest of the casino and ill post an update
April 3, 2025
Reply from Videoslots
Hey Brandon,
Thanks for the shoutout! We love to hear of your rediscovery with our casino, and that Thai was able to assist you in the recovery of your account. We will make sure to pass on your feedback to him, and look forward to your update!
If you need anything else, our 24/7 support team is always ready via live chat or email.
Best regards,
Team Videoslots
Thai at customer services
Contacted customer help and was connected to Thai, after a few questions he assesed and corrected my problem. Really helpful and swift service first class
March 5, 2026
Reply from Videoslots
Hey there.
We appreciate your feedback on Thai, we're happy to see that he was able to assist and guide you.
Should you require anything else, please feel free to let us know.
Best regards,
Team Videoslots
Reply from Videoslots
Hi there,
We hope this message finds you well,
we are very sad to hear you have had a negative experience with us, would you be able to elaborate on what happened, so we are better suited to get this address for you, please?
Best Regards,
Team Videoslots
Erik 10/10 👌👌👌
March 4, 2026
Reply from Videoslots
Hi Kat,
We hope you are doing well!
Thank you for your kind words to our support agent, Erik!
We will be sure to let him know of these kind words and the rest of the team!
Should you need anything from our end, please let our amazing customer support team know so they can continue to assist you!
Best Regards,
Team Videoslots
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