One of the better casinos out there in my opinion. So many different games to choose from and I especially like the layout of this site. Withdrawals are usually instant and verification process w... See more
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Let me open an account even though I'm registered with gamstop. After I put in a complaint regarding my losses the SCUM refused to pay me. But others including skybet, tombola, admiral casino and will... See more
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We’re is the fair games? I played for years on this site u lose over 50 deposits then win once overall after the win ur still down so much it then collects collects deposits again then pays again then... See more
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Thank you very much Joseph for your excellent support. Joseph handled my issue very professionally and explained everything clearly. He was patient, helpful, and made sure I understood the situation.... See more
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Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
You should know
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got very good help and support from…
I got very good help and support from Maya on customer service.
May 16, 2026
Reply from Videoslots
Hey there Robbe,
Thank you so much for giving us feedback on Maya's service, we will make sure to pass the message along to both her and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Pokemons
Most retarded website ive seen, I registered, wanted to deposit, didint let me, tried to send me to different website to deposit, and after that blocked my acc, mental..
May 16, 2026
Unprompted review
Reply from Videoslots
Hi Matt,
From what you’ve described, it sounds like you've reached a verification threshold.
We would be more than happy to review this further, however, are unable to locate your account based on the information provided. We have therefore requested additional information via Trustpilot. Once received, we will be able to conduct a full review of your claims as well as account status.
Best regards,
Team Videoslots
Very helpful agent once past the chat…
Very helpful agent once past the chat bot.
Fast response time and I believe 24/7 live chat. Also I love the daily free roll tournaments in which you can win cash freesias.
The name of the agent that helped me was Maya
Thanks 😊
May 15, 2026
Reply from Videoslots
Hi Richard,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with our support team and that Maya was able to assist you in a helpful and efficient manner. We will be sure to pass your kind comments on to her.
It is also great to hear that you are enjoying the daily free roll tournaments and other features available on the site.
We appreciate your support and hope you continue to enjoy playing with us.
Kind regards,
Team Videoslots
I just received help with an issue from…
I just received help with an issue from Erik. He was polite and efficient!
May 15, 2026
Unprompted review
Reply from Videoslots
Hi Sofia,
Thank you for your lovely review.
It is great to hear that Erik was able to assist you with your issue and that you found his service both polite and efficient. Feedback like this is always appreciated, and we will make sure your comments are shared with him.
Should you need any assistance in the future, our Support Team will always be happy to help.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Tanya,
Thank you for your kind feedback.
We are very pleased to hear that Maya was able to help you quickly with your issue and provide a positive experience. We will be sure to pass your comments on to her.
If you ever need any further assistance, please do not hesitate to reach out to our Support Team.
Kind regards,
Team Videoslots
Oscar helped me well
May 15, 2026
Unprompted review
Reply from Videoslots
Hey there Regis,
Thank you so much for giving us feedback on Oscar's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Easy communication and was straight to…
Easy communication and was straight to the point and very informative and helpful thank you
Agents name is
Erik
May 15, 2026
Reply from Videoslots
Hey Artur.
Happy to see that Erik was able to provide you with outstanding support to resolve your issue. We will make sure to share the feedback with him and the rest of the team!
Should you have further feedback or any other questions, please feel free to let us know, we're available 24/7!
Best regards,
Team Videoslots
Reply from Videoslots
Hi Donna,
Thank you again for your kind review! We're delighted to hear that Oscar was very helpful. We’ll be sure to pass along your feedback to him.
We appreciate your support and look forward to assisting you again.
Kind regards,
Team Videoslots
⭐I have now formally reported Videoslots to the UK Gambling Commission under reference number 1-490192643 1 Star Review –SCAMMERS AVOID -Shocking, Stressful and Deeply Disappointing Experience
I have now formally reported Videoslots to the UK Gambling Commission under reference number 1-490192643
⁹⭐ 1 Star Review – Shocking, Stressful and Deeply Disappointing Experience
They dont like winners big or small if your RTP outwitts them .THEY SHUT DOWN YOUR GANE PLAY BLOCK YOUR WITHDRAWLS AND DEPOSITS
UNDER THE PRETEXT IF CARRYING OUT CHECKS. START DEMANDING COPIUS AMOUNTS OF. INVASUVE FINANCIAL IN FO
I HAVE BEEN WAITING 5. DAYS FOR THIS FAKE REVIEW STILL HAVENT HAD ACCESS TO MY SMALL ACXOUNT OF £200 OR MY DEPOSIT RETURNED
AMOUNTS TO BKACKMAIL AND THEFT
On May 9th my account was suddenly restricted without warning just as I was going into the weekend. Deposits and withdrawals were disabled while I was only playing small stakes around 20p wagers with a balance of roughly £150–£200.
I then started receiving demands for large amounts of personal information going back months — bank statements, PayPal reports, transaction histories, screen recordings, CSV files and “Source of Wealth” checks. For an account involving relatively small amounts, the process felt excessive and disproportionate.
I spent almost an entire day of my own time gathering documents, contacting my bank out of hours, generating files, and trying to satisfy every request made. Despite fully cooperating, the responses felt robotic, copy-pasted, and lacking genuine customer support or empathy.
One interaction in particular left a very negative impression on me. During the situation, I was asked words to the effect of: “Why are you in such a hurry for the money — is it your bills and food money?” I found this comment deeply inappropriate, taunting, and completely lacking professionalism or sensitivity.
No, it was not “bill or food money,” but that is beside the point. It was still my personal money, allocated for my own weekend entertainment and gaming. While I fully accept the risks of gambling and can afford to lose what I choose to play with, I do not believe customers should have their funds unexpectedly restricted before they have even had the opportunity to properly use them.
I also found their withdrawal/payment system extremely strange and confusing. They referred to it as a “closed loop” system. Withdrawals were often split into arbitrary smaller amounts instead of the full requested amount being returned directly. This meant I often had to make multiple withdrawal requests just to return my own base funds back to my PayPal account after a gaming session. Combined with minimum deposit and withdrawal limits, the whole process felt unnecessarily awkward and unlike most reputable casino platforms I have used.
I spent almost two full days of my own time gathering documents, contacting my bank out of hours, generating files, creating screen recordings, exporting CSV files, and sending more than 50 emails trying to comply with every request made.
At this stage, it feels as though my restricted balance is being used as leverage while increasingly intrusive information is requested, despite my full transparency and cooperation throughout the process.
I understand and respect the need for anti-money laundering and compliance checks. If this had involved extremely large sums or suspicious activity, the level of scrutiny might have felt more understandable. However, in this case the amounts involved were relatively small, which made the scale of the requests feel excessive from a customer perspective.
This situation has caused significant stress, frustration, and disruption. My funds have remained restricted while the review drags on, meaning I cannot access or use my own money elsewhere. The whole experience completely ruined my gaming weekend.
I simply want my money returned. In my opinion, the treatment of a small low-stakes customer in this way is unfair and heavy-handed.
If this matter is not resolved promptly, I intend to escalate formal complaints and supporting evidence to:
UK Gambling Commission (UKGC)
Malta Gaming Authority (MGA)
Action Fraud UK
Citizens Advice / Trading Standards
Resolver consumer complaints platform
Very disappointing experience overall, and one I would strongly warn others to think carefully about before depositing money.
May 9, 2026
Unprompted review
Reply from Videoslots
Hi Abdul,
We’re understand that this situation has caused frustration and stress.
We appreciate that compliance reviews and verification requests can sometimes feel extensive, particularly when they interrupt normal account access and gameplay. However, please note that as a regulated operator, we are required to carry out certain security, verification, and Source of Wealth checks in line with our licensing and regulatory obligations. These reviews are not based solely on withdrawal amounts or stake sizes and may occasionally require additional documentation to ensure compliance and account security.
We also want to acknowledge your concerns regarding communication and the overall experience during the review process. Providing professional and respectful support is extremely important to us, and we take feedback regarding customer interactions seriously.
Regarding payment processing, some withdrawal methods operate under regulatory and payment-provider requirements, including closed-loop systems, which may result in funds being returned via the original payment method and, in certain cases, in multiple transactions.
While we are unable to discuss specific account details publicly, we can confirm that your case remains under review by the relevant team. We appreciate the cooperation you have provided so far and understand your desire for a timely resolution.
Kind regards,
Team Videoslots
Great site and great support from…
Great site and great support from Mohamed
May 11, 2026
Unprompted review
Reply from Videoslots
Hi Bruce,
Thanks for your review!
We are delighted to hear that you are enjoying the site and that you had a great experience with our support team.
We will be sure to pass along your kind words to Mohamed. Feedback like this means a lot to our team and is always greatly appreciated.
We look forward to continuing to provide you with an enjoyable gaming experience. If you ever need any assistance, our Customer Service team is available 24/7 via live chat or email and will always be happy to help.
Kind regards,
Team Videoslots.
Oscar was fabulous.
Oscar handled my query quickly and professionally. Great communication and a pleasure to deal with.
May 7, 2026
Reply from Videoslots
Hi Joy,
Thank you for your wonderful feedback!
We’re delighted to hear that Oscar handled your query quickly and professionally, and that you found the communication clear and pleasant throughout. We’ll be sure to pass along your kind words.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
Customer service is excellent here
Customer service is excellent here - once you get past the AI. Oscar was friendly, professional, and fixed my issue quickly.
May 9, 2026
Reply from Videoslots
Hi Cindy,
Thank you for your feedback!
We’re really pleased to hear that Oscar provided friendly and professional support and was able to resolve your issue quickly. We’ll be sure to pass along your kind words.
We also appreciate your comments regarding the support experience, as feedback like this helps us continue improving our service.
Kind regards,
Team Videoslots
Customer service is very good
Once getting past the AI, customer service is always top notch. Oscar was friendly, efficient, and solved the problem within minutes.
May 9, 2026
Unprompted review
Reply from Videoslots
Hi Cindy,
Thank you for your feedback!
We’re really pleased to hear that Oscar provided friendly and efficient support and was able to resolve your issue quickly. We’ll be sure to pass along your kind words, it will mean a lot to him.
We also appreciate your comments regarding the support experience overall, as feedback like this helps us continue improving our service.
Kind regards,
Team Videoslots
Great selection of games
Great selection of games
Customer service is 110% mohamed sorted the issue out within minutes
I won't use any other casino
May 8, 2026
Unprompted review
Reply from Videoslots
Hi Philip,
Thank you so much for the amazing review! We’re thrilled to hear you’re enjoying our game selection and that Mohamed was able to resolve your issue so quickly. Providing fast and reliable customer service is something we take great pride in.
Your loyalty means a lot to us, and we’re delighted to be your casino of choice. We look forward to bringing you even more great gaming experiences!
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Mr Taylor,
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience with our customer service and that Erik was helpful during your live chat.
We’ll be sure to pass along your appreciation, and if you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
Dealt with Maya who was great!
May 7, 2026
Unprompted review
Reply from Videoslots
Hi Laura,
Thank you for your kind feedback!
We’re really pleased to hear that Maya provided you with a great experience. We’ll be sure to pass along your kind words, it will mean a lot to her.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Videoslots
excellent customer service provided
excellent customer service provided, fast response.
Huge range of games and most imortantly instant withdrawals!
May 7, 2026
Reply from Videoslots
Hi Danny,
Thank you so much for your great feedback!
We’re delighted to hear that you’ve had an excellent experience with our customer service and enjoyed the fast responses. It’s also fantastic to know you’re enjoying the wide range of games and instant withdrawals.
Providing a smooth and enjoyable experience is always our goal, and we truly appreciate your support.
Kind regards,
Team Videoslots
I am having problems with my account
I am having problems with my account. So I spoke with Erik from videoslots.com and he was a really big help. Very friendly with quick responses. Thank you again Erik
May 6, 2026
Reply from Videoslots
Hi Paul,
Thank you for your kind feedback!
We’re really pleased to hear that Erik was able to assist you with your account issues and provide friendly and quick support. We’ll be sure to pass along your appreciation; it will mean a lot to him.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
The live chat agent that i communicated…
The live chat agent that i communicated with via Videoslots Casino online live chat help service. His name is Mohamed and His customer service assistant was to the upmost of EXCELLENCE!!!!!!! Mohamed's customer service assistance was FAST, FRIENDLY & EFFICIENT!!!
May 6, 2026
Reply from Videoslots
Hi Davinia,
Thank you so much for your fantastic feedback!
We’re delighted to hear that Mohamed provided such excellent support and that you found his assistance fast, friendly, and efficient. We’ll be sure to pass along your kind words; it will mean a lot to him!
If you ever need any help again, we’re always here to assist.
Kind regards,
Team Videoslots
I find your slots just don’t bonus…
I find your slots just don’t bonus anymore . I was very disappointed yesterday on my session of slots . I did take a break for 6 weeks as your slots just rubbish . I went onto another site to play and found I could bonus so much easier on there . Very disappointed that last few times I have won 50free spins that they didn’t play and then you substituted them for different ones which was awful . I might just pack your site in all together .Just to add to the answer I lost 1000 If I was at no point in profit of 2000 as that would have been withdrawn .Please don’t give information to other readers that this site is a good payout as it is not .Since I joined your slots bonus has 100% got much harder to get .
May 5, 2026
Reply from Videoslots
Hi Deborah,
All of the games on our platform are provided by licensed studios and operate using certified Random Number Generator (RNG) systems. This means that every spin is completely independent, and outcomes — including triggering bonus features — are entirely random. Return to Player (RTP) rates are set by the game providers and are calculated over a long period of play, rather than individual sessions, so short-term results can vary significantly.
We also reviewed your recent gameplay from yesterday, and we are happy to see that throughout your session, where you deposited £1,000 in separate deposits, you were able to win a total of £3,108.74 in wins.
In regard to your free spins issue, we are, of course, understanding how a faulty prize can be inconvenient, and we, of course, apologise that this happened. These things can happen from time to time, but we are happy to see that our support helped you promptly replace the spins in a different game that also resulted in winnings. It is important that our team does not replace it within the same game, as chances are you would have the same issue and you would have had to contact us again. Our goal is that our support team can provide you with a quick streamlined solution, which they did.
If you ever experience any specific issues with a game or bonus feature or have any questions, please don’t hesitate to reach out to our support team — we’re available 24/7 via chat or email and always happy to help.
Kind regards,
Team Videoslots
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