One of the better casinos out there in my opinion. So many different games to choose from and I especially like the layout of this site. Withdrawals are usually instant and verification process w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Let me open an account even though I'm registered with gamstop. After I put in a complaint regarding my losses the SCUM refused to pay me. But others including skybet, tombola, admiral casino and will... See more
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We’re is the fair games? I played for years on this site u lose over 50 deposits then win once overall after the win ur still down so much it then collects collects deposits again then pays again then... See more
Company replied
Thank you very much Joseph for your excellent support. Joseph handled my issue very professionally and explained everything clearly. He was patient, helpful, and made sure I understood the situation.... See more
Company replied
Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
You should know
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Definitely fake reviews
Definitely fake reviews !
450 quid.. 3 bonuses. All on 40p! Shit. Really bad and fake reviews no way would a genuine casino give that RTP back. Funny cos i watched it..every time £1 or £2 a spin the fishes would hide top or the screen. The government benefit of the revenue this is why this is allowed. Deleted my account
May 3, 2026
Unprompted review
Reply from Videoslots
Hi Antony,
We can assure you all our reviews are genuine player responses, Trustpilot takes this very seriously.
All our games operate using independently tested Random Number Generators (RNGs) and are subject to strict regulatory standards. Outcomes are entirely random, and there is no mechanism to influence or alter results based on stake size or player activity. The games we offer come from reputable game providers that are all renting in other licensed casinos out there. Having a bad streak of luck can happen to anyone and is a part of gambling.
Return to Player (RTP) is calculated over a large number of game rounds and may not reflect short-term individual sessions. We understand this can sometimes feel frustrating, especially when results don’t meet expectations.
We have checked from our side, and we could not find any Support correspondence from the information you have registered with Trustpilot, so we have asked for more details.
We take concerns about fairness and authenticity very seriously. If you need assistance deleting the account or taking a break from gambling, please reach out to our customer service team — they would be happy to assist you further.
Kind Regards
Team Videoslots.
Oscar was the only person out of 20…
Oscar was the only person out of 20 people able to help ma thank you so much pal enjoy your bank holiday weekend x
May 3, 2026
Unprompted review
Reply from Videoslots
Hey Simon,
We are very glad Oscar assisted you well and we appreciate your kind words. We will certainly pass this praise onto him.
Providing helpful and reliable support is very important to us, and it’s great to know Oscar made such a positive difference to your experience.
We hope you had a wonderful bank holiday weekend as well, and please don’t hesitate to reach out if you need anything else via email or chat.
Kind Regards,
Team Videoslots
The lady's name was Heather that helped…
The lady's name was Heather that helped me she was great thank you
May 3, 2026
Reply from Videoslots
Hi Mark,
Thanks for your review!
We’re really pleased to hear that Heather was able to help you and that you had a great experience with her support. We’ll make sure your kind words are passed on to her.
If you need any further assistance, our team is always available via live chat and email.
Kind regards,
Team Videoslots
Opened an account deposited £50 then to…
Opened an account deposited £50 then to be told my account is inactivated so I tried to withdraw my money back and it said withdrawal is not allowed absolute scam
May 3, 2026
Unprompted review
Reply from Videoslots
Hi Steven,
We’re happy to clarify this for you.
When an account is created, you can deposit and use it up to a certain transaction threshold. Once this threshold is reached, standard verification checks are required before any further activity can take place, including withdrawals. This is part of our licensing and regulatory obligations and is outlined in the Terms and Conditions accepted during registration.
In this case, the account was restricted at the threshold as expected. The required documents were then provided and reviewed promptly, and the account has since been successfully verified, allowing normal access and withdrawals.
The restriction was therefore temporary and resolved as soon as the verification step was completed.
If you need any further assistance, our support team is available 24/7 via live chat and email.
Kind regards,
Team Videoslots
How this toilet of a casino gets 3.9 is…
How this toilet of a casino gets 3.9 is obvious to me,the reveiws are made up in my opinon.I thought id try 50 quid as i never for the life of me knew which UK casino to play as there all useless and i wish i never.ive been with Videoslots for years but ive never really won anything big on it and 100 is big on this casino as far as my gambling history has been on here.My deposit just went straight through and i knew it would.I always thought this casino was bad but that was ridiculous and this is my opinion.They will probably moan to trust pilot about something i wrote and will try to get my reveiw removed.I get this reply and i just dont believe you.How can i play other european based casinos and get way more bonuses and payouts when i gamble the same amounts.The chances of this happening are huge unless theres some kind of bias going on in your coding or scripting of your games.
May 3, 2026
Unprompted review
Reply from Videoslots
Hi Giuliano,
All games on our platform operate using independently tested random number generators (RNGs), which means every result is completely random and not influenced by deposits, previous gameplay, or account history.
Because of this, outcomes can vary significantly between sessions, and wins are never guaranteed, this is simply how random game mechanics are designed to work across all licensed providers.
If you have any specific concerns regarding your account or gameplay, our support team is available 24/7 via live chat and email and can review everything with you directly.
Kind regards,
Team Videoslots
The worst gambling site i have ever…
The worst gambling site i have ever experienced.
Nothing worst than videoslots on gambling.
Complete rip-off and takes everything you deposit without giving back any fun or winnings. Overall loss of 10k + on 1 pound spins...the experience here is the worst I have ever encountered and the fun is 0. On top of that you pay to have 0 fun and see dead spins everytime.
Thanks for absolutely no fun!
Very low platform with inexistent RTP towards players!
May 2, 2026
Unprompted review
Reply from Videoslots
Hi Cezar,
All games on the platform are provided by licensed game studios and run on certified Random Number Generator (RNG) systems, which ensure that each spin is completely independent and unpredictable. Return to Player (RTP) percentages are published by the game providers and apply over the long term, not on individual sessions or short-term play.
Short-term variance is a normal part of all casino games, which can result in extended losing or winning streaks regardless of stake size or game chosen.
We suggest visiting the Responsible Gaming tab in your profile, where you can access a variety of tools and settings designed to help you stay in control of your play.
Kind regards,
Team Videoslots
Slots here are dead takes 1000s of…
Slots here are dead takes 1000s of pounds to get bonuses and bonuses are dead spin after dead spin stay away people defo a site messing about with the rtp over 6 months playing here and around 65k gbp spent I've checked my rtp on my account and it's was on 6.21% rtp before I self excluded scam site
April 30, 2026
Unprompted review
Reply from Videoslots
Hi Josh,
We want to reassure you that all the games on our site are based on random outcomes. They use independently tested random number generators, which means results aren’t influenced by how much you stake or any previous gameplay.
Sometimes this can lead to winning streaks, and other times to losing streaks, but neither is controlled or predictable.
All games are provided and hosted by licensed third-party providers and are approved by the relevant regulators, so we’re not able to alter or “rig” outcomes in any way.
We understand that losing can be frustrating, and if it’s no longer enjoyable, taking a break can be a good step. If you’d like, our support team is always here to help with any concerns.
Kind regards,
Team Videoslots
Erik was thorough
Erik was thorough, engaging and explained the process. He was also affirming while being kind and honest. Erik should be earmarked for advancement and be given a raise.
April 29, 2026
Reply from Videoslots
Hi Elizabeth,
Thanks for your review, we are delighted to hear about your interaction with Erik. We will make sure to let him know.
Best regards,
Team Videoslots
SCAM!!!
SCAM!!!
I set up an account 9 days ago, deposited £1000 straight into there, for my account to be restricted as soon as the deposit was made. I have had to attempt to make contact every day since then to get an update on why this is, and Customer Services have said that it is handled by another department and cannot assist.
Once I start questioning why it is taking so long, I get shut off by their Customer Service advisors and get told “we know it is frustrating”
Do not use this website unless you wish for them to withhold your money without reason!
April 19, 2026
Unprompted review
Reply from Videoslots
Hi Lauren,
We’re sorry for the inconvenience you’ve experienced and understand how frustrating this situation has been, especially given the delay and difficulty in getting clear updates.
Following a detailed review, it appears your account was impacted by a technical issue which led to it being restricted shortly after your deposit was made. This was not the intended experience, and we appreciate your patience while this was looked into by the relevant team.
As part of this review, we have manually processed the withdrawal of your full balance to ensure your funds are returned to you without further delay.
We have also reached out to you directly via email with more information and confirmation of the steps taken. Should you have any further questions, you’re welcome to reply there and the team will be happy to assist.
Kind regards,
Team Videoslots
Mohamed from customer service was…
Mohamed from customer service was amazingly helpful! Trying to get my card verified for a little withdrawal! Site has literally every game possible and easy to use!
April 27, 2026
Unprompted review
Reply from Videoslots
Hi Francesca,
Thank you so much for your kind feedback! We’re really happy to hear that Mohamed was able to assist you and resolve your issue.
We’ll be sure to pass your kind words on to him.
Also glad to hear you're enjoying the site and our game selection!
If you ever need anything, our support team is always here to help.
Kind regards,
Team Videoslots
suppose to be a decent casino?
Was recommended this site on a casino forum I am a member of.
However, I have played there as I would other sites and never had a decent win of any type and even if I do win which is never even near breaking even you don't win again for ages.
The interface is not very user friendly, bonuses are confusing and literally not worth the hassle and I simply do not understand why anyone thinks this is a good casino to throw your hard earned cash at...
April 2, 2026
Unprompted review
Reply from Videoslots
Hi Victoria,
We’d like to clarify that all games on our platform operate using certified random number generators, meaning outcomes are entirely based on chance and are the same for all players. As such, results can vary significantly from session to session.
In regard to bonuses, all terms, conditions, and wagering requirements are clearly outlined and available to review before claiming any offer. We always encourage players to read these details to ensure full understanding.
Our platform is also designed to be fully functional and accessible, though we understand that preferences around interface and usability can vary from person to person.
If you have any specific questions or require clarification on any aspect of the site, our support team is available via live chat or email.
Kind regards,
Team Videoslots
I really wanted to give this site more…
I really wanted to give this site more stars.
It started well, few small withdrawals worked fine.
Today I won a little bit more, and banked the majority, leaving myself £30ish to play with. As soon as I hit withdraw, the money was in my bank but I was instantly locked out.
Looked like I needed to complete the verification process - which I did and all my documents were accepted and I am showing as verified, however the block is still on from both withdrawing and playing. Leaving my £30 stuck in there.
Despite chasing on multiple occasions i keep getting told it’s being escalated, with no resolution.
Disappointing as it started off really quite well
April 26, 2026
Unprompted review
Reply from Videoslots
Hi,
We understand how frustrating it must be to your account restricted. Please be assured that account reviews and security checks are sometimes necessary to ensure a safe and compliant environment for all users, but we completely appreciate that this should be handled as quickly and clearly as possible.
As we’re currently unable to locate your account based on the information provided in this review, we have privately requested further details via Trustpilot. Once received, we will carry out a full review of your account and work to resolve this as soon as possible.
Best regards,
Team Videoslots
Leia was verry helpfull
April 26, 2026
Reply from Videoslots
Hi there Gabi,
Thank you for your review! We're very glad to hear that Leia was able to quickly assist you with everything that was needed.
We'll be sure to share your kind words with her.
If you require any further assistance, feel free to let us know!
Kind regards,
Team Videoslots
They have massively decreased the RTP
They have massively decreased the RTP, avoid this scam!
April 26, 2026
Unprompted review
Reply from Videoslots
Hi there,
We understand your concerns and want to reassure you that the Return to Player (RTP) for all games on our platform is set by the game providers and cannot be altered by us.
These games operate using independently tested random number generators (RNGs), which ensure that every spin or round is completely random and not influenced by previous results or stake amounts.
All games available on our site are supplied by licensed third-party providers and are regularly audited to meet strict regulatory standards. This means outcomes cannot be manipulated or “decreased” at any point.
We appreciate that gameplay can sometimes feel unpredictable, with both winning and losing streaks occurring naturally, but these are an inherent part of random chance rather than any external control.
If you have any further questions, our support team is always happy to help.
Kind regards,
Team Videoslots
Absolutely out of order
Absolutely out of order, and never seen so many dead spins and lack of bonuses like here, no fun and deposit after deposit every time I acces this platform.
Every time I play .. the same outcome...dead!
The only bonuses I got in a few months ...didn't go over 20x and in a few months I got 5 or 6 game bonus after playing hundreds .. Jesus...you guys have to give some to players aswell!
All In one, decision to close my account here is close
April 24, 2026
Unprompted review
Reply from Videoslots
Hi there,
We understand how disappointing it can feel when bonus features and wins don’t occur as often as hoped. Please note that all games on our platform operate using certified Random Number Generator (RNG) systems, meaning outcomes are entirely random and can vary significantly from session to session.
We also take comments about account closure seriously and would like to ensure you’re fully supported in this process, as well as review your experience in more detail.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Laurie,
Thank you so much for your kind review. We’re delighted to hear that you had a positive experience with our support team, and we’ll be sure to pass your lovely feedback on to Andrea.
It’s always our goal to provide helpful and efficient support, so it’s great to know we’re meeting that standard. Your feedback truly means a lot to us.
If there’s ever anything else you need, we’re always here and happy to help.
Kind regards,
Team Videoslots
Got quick and professional help from…
Got quick and professional help from Erik and he resolved my issue in just a few minutes. Big up for a customer service that are super professional!
Thank you
April 24, 2026
Reply from Videoslots
Hi Mike,
We’re really glad to hear that you had a positive experience with Erik and received helpful support! It means a lot to us to know our team made a difference.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Videoslots
Erik was good help
April 23, 2026
Reply from Videoslots
Hi there,
Happy to see that Erik was able to provide you with the necessary support required to resolve the issue. We will make sure to share the feedback with him!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Reply from Videoslots
Hi Sarah,
We’re really glad to hear that you had a positive experience and received helpful support! It means a lot to us to know our team made a difference.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Videoslots
Joke
Every week for months and months now, I spend between £100-£300 doing 20p - 40p spins and never once got above my deposits, I spend £20 on a game lose it, change game spend 10 win £15 play a bit more lose all that plus another 10, right change game, £2 in and you get bonus you win £7.80 right ok then, you play a bit more another £5 later another bonus no way come on then it's got to be better than £7, bonus ends you win £4.40 like what come on bro, another £10 later another bonus on the same game, and your like right come on now I've had 2 bad bonuses already and prior to the 100s of bad bonuses in the past I've had on this game before sure now this time is going to be good, bonus ends you win £19.80, it's like what the hell is going on, and this happens all the time on this site, just a never ending loop, just slowly going down and down and down until they drain you every single time without fail, they give you no room to even make a worthy withdrawal, you've deposited £150 say up to now your on your last £20 and you get a bonus and oh it's payed half decent you won £82.80, so now your in a dilemma, so I deposited £150 I lose £130 across 10 different games and 1 game payed £80+ I'm now on £100 I could withdraw but why would I do that? I've risked £130 to only win £80 if I withdraw now I've lost £50, so there has to be a big win out there, so you carry on with that £100 the next game take £35 out of you with no bonus no good base hits, change game, oh there's a new game here I'll try that you could win up to 20,000x your bet OK cool, £15 in you get bonus OK let's see what we get bonus ends and you won £2.20 are you having a flipping laugh or what, there's no way that it's so random that I'm always getting £10-£20 bonus winners after spending double to get them, so I change game again, oh I think I'll play mental 2, I've done 11k+ spins on that game at an average of 35p per spin, so I've spent about 4k on that game and my biggest win to date is £160, can you believe it, I've spent a 5th of the max win and ive earned a whopping 100th back disgusting, so I play this time £25 in you get the bonus once again for the 150th time and you win £9.80 are you actually joking me or what, do you really need to spend max wins to win max wins or what I've never hit a max win on any game ever in 15+ years of gambling disgusting! Stay away from gambling altogether if I'm honest, something has changed recently and it's for the worst, and If you are going to gamble then stay away from this site or they will take everything from you, they have sister sites also, they are just as bad mega riches and Mr vegas stay away from them all mark my words don't pay to find out you lost 20k to try win 20k, save your money up, or investing it is actually the new way of gambling and better returns!
April 21, 2026
Unprompted review
Reply from Videoslots
Hi there,
Trustpilot has its own moderation and verification processes in place to ensure reviews meet their guidelines and standards.
If you have any concerns about your account or experience, you’re always welcome to contact our Customer Support team directly.
Kind regards,
Team Videoslots
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