The delivery and communication throughout was very good. The dress was of good quality, fabric and design. However, the size guide and dress when it arrived was not accurate and therefore the size was... See more
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See what reviewers are saying
It was my 1st time buying online and I wasn't disappointed. The jumper and top were beautiful and the quality was amazing. I'm so happy with my purchases
I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quali... See more
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day... See more
Company details
About VILA Online Shop
Information provided by various external sources
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.vila.com
4.5
Excellent
17K reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn’t receive my order but got email…
I didn’t receive my order but got email notification saying that it was delivered
June 7, 2026
Reply from VILA Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you received a delivery notification even though you have not received your parcel. We understand how frustrating and concerning this situation can be.
We sincerely apologize for any inconvenience this may have caused.
A member of our Customer Service team is now looking into your case and will contact you shortly so that we can investigate this further and find a solution for you.
Thank you again for bringing this to our attention. We wish you all the best and appreciate you taking the time to write to us.
Best regards,
Customer service
No information about the parcel on the…
No information about the parcel on the DHL webpage. Waiting for a dress for one month, no replies from actual humans, only automatic replies. No help, just took money and no dress, no response to emails...
May 18, 2026
Unprompted review
Reply from VILA Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you have been waiting so long for your order and that you have been unable to obtain the assistance you needed. We understand how frustrating it must be to have no updates regarding your parcel while still awaiting delivery. This is not the experience we want our customers to have, and we sincerely apologize for the inconvenience caused.
A member of our customer service team will investigate this matter and reach out to you directly to provide further assistance.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Slow delivery
Slow delivery. Very creased on arrival and sleeves seem too big in relation to body. Almost square cut.
May 31, 2026
Reply from VILA Online Shop
Hello,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your order took longer than expected to arrive and that the fit and condition of the item did not meet your expectations. We apologize for the inconvenience caused.
If you are not completely satisfied with your purchase, you are welcome to return the item by registering your return through our online returns portal and following the instructions provided. Once the return has been received and processed, a refund will be issued according to our return policy.
We appreciate your feedback and will share it with the relevant teams.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
The amazing helpful staff in the…
The amazing helpful staff in the shop..The delivery arrived on time.. Thank you..
June 1, 2026
Item received in excellent condition…
Item received in excellent condition and kept informed on delivery
May 18, 2026
Fast and good quality
May 31, 2026
Really smart and comfortable blouse-…
Really smart and comfortable blouse- this is the second one I have ordered !
Very quick delivery and super quality top !
May 31, 2026
The cardigan I bought is of great…
The cardigan I bought is of great quality. The service, delivery etc was first class. Would not hesitate to recommend
May 31, 2026
Lovely cardigan
Lovely cardigan , second one I have bought. Just a little bit pricey. Delivery fine
May 31, 2026
Very happy with my purchases!
May 29, 2026
The trip to the shop was pleasant due…
The trip to the shop was pleasant due to the sales assistant who was very helpful , friendly and ordered an item online for me. My first time visiting the wexford store. I always return to shops who have friendly, helpful staff.
May 29, 2026
good products and good quality for…
good products and good quality for price but sadly a terrible like truly terrible customer service no one answers and they just give out ai replies….
May 29, 2026
Reply from VILA Online Shop
Hello,
Thank you for your feedback.
We're pleased to hear that you were happy with the products and their quality. At the same time, we're very sorry to hear that your experience with our customer service did not meet your expectations.
We understand how frustrating it can be when you're looking for assistance and do not receive the response you were hoping for. We are currently experiencing a high volume of inquiries and are working hard to respond to all customers as quickly as possible.
Thank you for taking the time to share your experience with us. Your feedback is valuable and helps us identify areas where we can improve.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Great service
May 28, 2026
No customer service after failed delivery
I received only 2/3 items. I paid for all 3. I got a formula to fill for refund, but else no service or answers and customer service doesn't reply via e-mail and the chat tells me every day, during opening hours, that I am writing outside office hours. Seems no-one is actually there and the bot doesn't understand a thing.
May 24, 2026
Reply from VILA Online Shop
Hello,
Thank you for reaching out and for sharing your experience. We are sorry for the confusion regarding your order and the missing item.
It is possible that the item was cancelled due to it being sold out, but we will review your case in detail. We will get to your request shortly and assist you further with a resolution.
Kind regards,
Customer Operations
BESTSELLER Online Stores
Quick delivery and satisfying products
Quick delivery and satisfying products, in compliance with the site
May 23, 2026
Jacket arrived quickly
Jacket arrived quickly. Very pleased with it and it was reduced in price!
May 26, 2026
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