The delivery and communication throughout was very good. The dress was of good quality, fabric and design. However, the size guide and dress when it arrived was not accurate and therefore the size was... See more
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It was my 1st time buying online and I wasn't disappointed. The jumper and top were beautiful and the quality was amazing. I'm so happy with my purchases
I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quali... See more
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day... See more
Company details
About VILA Online Shop
Information provided by various external sources
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.vila.com
4.5
Excellent
17K reviews
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Gorgeous clothes and great delivery…
Gorgeous clothes and great delivery service. 5 ⭐️ as always
May 25, 2026
I got my delivery very quick and I am…
I got my delivery very quick and I am very satisfied about that.
May 25, 2026
Ordered in the shop in limerick
Ordered in the shop in limerick, staff assistant was very helpful and made me aware of the free shipping. Top is fantastic quality
May 24, 2026
The order arrived in time.The jeans are…
The order arrived in time.The jeans are very good quality and fit. I have ordered another pair in a different colour. I am very happy with the purchase.
May 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I received a damaged pullover
I received a damaged pullover, clearly was already worn by somebody else, so I returned it. I agree to pay 2,99€ return cost if the article is not what you expect or size is not good, but it's not fair having to pay this fee when you need to send something back that was damaged in the first place. If this article would have been checked out before sending it to the next customer, I wouldn't have received something damaged and no need to sending it back!
May 15, 2026
Reply from VILA Online Shop
Hello,
Thank you for your feedback.
We are very sorry to hear that you received a damaged pullover and completely understand your frustration. This is not the experience we want for our customers, and we apologize for the inconvenience caused.
An agent from our Customer Service team will contact you shortly to help find a solution..
We wish you the best and remain at your disposal through our Help Center under ''Contact'' on our website.
Best regards
Customer Operations
Needed to change trousers as picked up…
Needed to change trousers as picked up wrong size. Went to change trousers in Wexford store. Very helpful young lady who ordered on line and had them shipped to my home address as the trouser I wanted was not in stock. Trouser arrived within one week
May 15, 2026
Great in store assistance from staff…
Great in store assistance from staff and help ordering online when needed
May 15, 2026
Lovely design (priority number one)
Lovely design (priority number one), fair quality, convenient prices, very swift delivery !
May 15, 2026
Reply from VILA Online Shop
Hi,
Thank you for taking the time to share your feedback.
We are sorry to hear that your delivery took longer than expected. We understand how disappointing delays can be when you are waiting for your order to arrive.
Please accept our sincere apologies for any inconvenience this may have caused.
We appreciate your patience and thank you again for sharing your experience with us.
Best regards,
Customer Operations
The sales girl in shop in pallivion…
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day excellent service great shop
May 12, 2026
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