Wai Hong was super kind and helpful he came in and straight away figured out the issue. He was very patient as we have a child in the house who was a bit overly curious with him while he was working a... See more
Company replied
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Review summary
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Review taken on behalf of resident - Gurjit is a professional at the top of his game, knows what to do and does it brilliantly, more than that when i asked him about the hot water being too hot h... See more
Company replied
Gary Sinclair from Village Heating came and repaired my boiler which had stopped running my heating system. He went above and beyond to permanently fix the fault for me 2 days before Xmas. His kind... See more
Company replied
Wai Hong was very professional and clear what was required. He thoroughly explained the process and how long it would take allowing us to understand the process. Highly recommended and should be recog... See more
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Company details
Written by the company
Specialist Property Services for Housing Providers & Businesses Since 1992. With over 33 years of expertise, VHL Mechanical is a trusted provider of boiler, plumbing, electrical, air conditioning, and renewable solutions across Greater London. We work closely with housing associations, local authorities, and commercial property managers to deliver high-quality, compliant, and responsive services. From emergency callouts to long-term planned maintenance, our Gas Safe and NICEIC certified engineers ensure your buildings remain safe, efficient, and operational year-round.
Contact info
333/335 High Road, HA3 5EQ, London, United Kingdom
- 0208 102 9898
- enquiries@villageheating.co.uk
- www.villageheating.co.uk
4.7
Excellent
759 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Lulian Tiriboi has been amazing at…
Lulian Tiriboi has been amazing at fixing a leak in the radiator, very thorough and took the time to teach me how to bleed the radiator and adjust the pressure. Very friendly and got the job done quickly!
January 26, 2026
Unprompted review
Reply from VHL Mechanical
Hi Jane,
Thank you for your lovely feedback.
We’re really pleased to hear that Iulian was able to resolve the issue thoroughly and take the time to explain everything clearly. It’s great to know you were happy with both the service and the outcome.
Kind regards,
VHL Mechanical
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Village heating
Jordan, did a fantastic job he was considerate and very polite he Answered all my questions that I needed to know I recommend Jordan.
January 23, 2026
Unprompted review
Reply from VHL Mechanical
Hi Lorraine,
Thank you for your kind review.
We’re delighted to hear that Jordan provided such a considerate and helpful service and took the time to answer all your questions. Your recommendation is very much appreciated.
Kind regards,
VHL Mechanical
Jordan is respectful and considerate
Jordan is respectful and considerate, effecient and a fast worker. He did a great job and kept us informed of the progress of the job. We recommend Jordan and appreciate his good nature and professionalism
January 21, 2026
Unprompted review
Reply from VHL Mechanical
Hi Christa,
Thank you for your kind feedback.
We’re pleased to hear that Jordan provided an efficient and professional service and kept you informed throughout the job. Your recommendation is greatly appreciated and has been shared with him.
Kind regards,
VHL Mechanical
The receptionists are very rude and…
The receptionists are very rude and when you call to make a complaint or let them know of an issue they don’t seem to care and like to end the call before you finish talking. I’ve been having problems with hot water and heating for a month and every time someone came out they didn’t know what they were doing and just made it worse. But Thank god today Iulian.T came and done an amazing job fixed everything one go that the others couldn’t. Thank you to him 🙏🏽
January 20, 2026
Unprompted review
Reply from VHL Mechanical
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience over the past month was frustrating, and we appreciate you raising this. Clear communication and respectful interactions are important to us, and your comments have been noted and shared internally for review.
We’re very pleased to hear that Iulian was able to resolve the issue and get everything working properly. We’ll be sure to pass on your thanks to him for his diligence and professionalism.
If you’d like us to look further into the earlier concerns raised, please feel free to contact us with your job reference so we can review the history in full.
Kind regards,
VHL Mechanical
Shane welch was the engineer he was an…
Shane welch was the engineer he was an absolute diamond
I was really stressed and he calmed me down spent time explaining my room stat control
Highly recommend him and his work
January 14, 2026
Unprompted review
Reply from VHL Mechanical
Hi Marie,
Thank you for taking the time to share your experience.
We’re really pleased to hear that Shane was able to support you, take the time to explain everything clearly, and help put you at ease. Your kind words have been passed on to him and are truly appreciated.
Kind regards,
VHL Mechanical
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Iulian Tiriboi is a fantastic engineer
Iulian Tiriboi is a fantastic engineer. Really methodical and patient with my millions of questions.
Extremely clean worker also you'd never know a work man has been in the house
January 13, 2026
Unprompted review
Reply from VHL Mechanical
Hi Kelly,
Thank you for your wonderful feedback.
We’re really pleased to hear that Iulian took the time to be so patient and thorough, and that his care and attention made a positive difference. We’ll be sure to pass your comments on to him.
Kind regards,
VHL Mechanical
Maddison was amazing really professional
Maddison was amazing really professional
January 12, 2026
Unprompted review
Reply from VHL Mechanical
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that Maddison provided such a professional service. Your comments have been passed on to her and the team.
Kind regards,
VHL Mechanical
Engineer was extremely helpful went…
Engineer was extremely helpful went above and beyond
Very informative
And clear communication
Engineer was Shane welch
January 10, 2026
Unprompted review
Reply from VHL Mechanical
Hi,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that Shane provided such a helpful, informative service and went above and beyond. Your feedback has been shared with him and the wider team.
Kind regards,
VHL Mechanical
Very polite
Very polite, tidy. Explained everything he done thoroughly so I could understand. Very happy 😊
January 7, 2026
Unprompted review
Reply from VHL Mechanical
Hi Nancy,
Thank you for your kind review.
We’re pleased to hear you were happy with the service and that everything was explained clearly. Feedback like this is always appreciated and shared with the team.
Kind regards,
VHL Mechanical
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Julian Tiriboi is very polite
Julian Tiriboi is very polite, friendly and respected my property. solved more than 1 problem for me, which im very grateful for and showed me hows to use the pressure an do my radiators
January 7, 2026
Unprompted review
Reply from VHL Mechanical
Hi Sophie,
Thank you for your lovely review.
We appreciate you taking the time to recognise Iulian Tiriboi and the polite, friendly, and respectful service he provided. It’s great to hear he was able to resolve multiple issues and explain everything clearly.
Feedback like this is always shared with the team.
Kind regards,
VHL Mechanical
Very professional engineer and solved…
Very professional engineer and solved our issues with our boiler very quickly. Very friendly and informative. Highly recommend Lulian Tiriboi
January 6, 2026
Unprompted review
Reply from VHL Mechanical
Hi Gary,
Thank you for your kind review.
We appreciate you taking the time to recognise Iulian Tiriboi and the friendly and professional way he helped you. It’s great to hear your boiler issues were solved quickly.
Feedback like this is always shared with the team.
Kind regards,
VHL Mechanical
Madison came to my home today
Madison came to my home today, she was polite and professional and really went above and beyond,
She was very thorough and explained everything she was doing,
January 5, 2026
Unprompted review
Reply from VHL Mechanical
Hi Hayley,
Thank you for your lovely feedback.
We appreciate you taking the time to leave a review. It’s good to hear Maddison was thorough, polite, and professional, and that everything was explained clearly during your visit.
Kind reviews like this are always shared with the engineers and mean a lot to the team.
Kind regards,
VHL Mechanical
Wai is a very nice and friendly man who…
Wai is a very nice and friendly man who is very hardworking and kind. Good service
December 30, 2025
Unprompted review
Reply from VHL Mechanical
Hi Lina,
Thank you for your kind feedback.
We’re pleased to hear you had a good experience and that the engineer visit was friendly and helpful.
Feedback like this is always passed on to the team, and we value treating tenants and customers with care and respect.
Kind regards,
VHL Mechanical
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Reply from VHL Mechanical
Hi there,
Thank you for your feedback.
We appreciate you taking the time to leave such positive words about Wai and the excellent service he provided.
Kind reviews like this are always shared with the team.
Kind regards,
VHL Mechanical
Gary Sinclair from Village Heating came…
Gary Sinclair from Village Heating came and repaired my boiler which had stopped running my heating system. He went above and beyond to permanently fix the fault for me 2 days before Xmas. His kind and considerate service is the very best that I have ever had from Village Heating. I would 100% recommend him to anyone.
December 23, 2025
Unprompted review
Reply from VHL Mechanical
Hi Liz,
Thank you for your wonderful review.
We appreciate you taking the time to recognize Gary Sinclair and the care and professionalism he showed on your visit.
It’s great to hear he was able to attend, go above and beyond, and get your heating system working again before Christmas.
Feedback like this is always shared with the team, and VHL Mechanical values both our tenants and our people.
Kind regards,
VHL Mechanical
Fast and efficient service
Fast and efficient service, went above and beyond to get the engineer, Gary, to me on the day before Christmas Eve.
December 23, 2025
Unprompted review
Reply from VHL Mechanical
Hi Lesley,
Thank you for your kind review.
We appreciate you recognizing the effort Gary made to arrange your visit so quickly, especially during a very busy period before Christmas Eve. It’s great to hear you were happy with the fast and efficient service provided by the engineer.
Feedback like this is always shared with the team, and VHL Mechanical values both our tenants and our people.
Kind regards,
VHL Mechanical
Most helpful and amazing worker wai…
Most helpful and amazing worker wai very good service most grateful
December 23, 2025
Unprompted review
Reply from VHL Mechanical
Hi Shelley,
Thank you for your kind review.
We appreciate your positive words about Wai and the helpful and professional service he provided. It’s great to hear you were happy with the visit.
Feedback like this is always shared with the team, and the company values both our tenants and our people.
Kind regards,
VHL Mechanical
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Jordan was helpful friendly and…
Jordan was helpful friendly and reliable and explained everything to me , and was really polite
December 23, 2025
Unprompted review
Reply from VHL Mechanical
Hi Tanyajane,
Thank you for your positive feedback.
We appreciate you taking the time to recognize Jordan and the helpful, reliable service he provided. It’s great to hear everything was explained clearly and handled with care.
Kind reviews like this are always shared with the team, and VHL Mechanical values both our tenants and our people.
Kind regards,
VHL Mechanical
Above and beyond
This was a first for me to receive a really quality service. James managed to contact the relevant departments, got the job booked for the next day in such short time during a very busy period and to squeeze me in an appointment so quickly, I’m very grateful and impressed. I really do appreciate it, thank you.
December 23, 2025
Unprompted review
Reply from VHL Mechanical
Hi Sidika,
Thank you for your kind review.
We appreciate you recognizing James and how hard he worked to get support arranged during a very busy period. It’s great to hear he was able to help quickly and get your appointment booked without delay.
Feedback like this is always shared with the team, and we value treating every tenant with care and respect.
Kind regards,
VHL Mechanical
Wai Hong was very professional…
Wai Hong was very professional and clear what was required. He thoroughly explained the process and how long it would take allowing us to understand the process. Highly recommended and should be recognised. Nothing but good things to say about him and happy with everything!! Highly recommended!
December 22, 2025
Unprompted review
Reply from VHL Mechanical
Hi Aden,
Thank you for your great review.
We appreciate you taking the time to recognize Wai Hong and the clear and professional way he explained the process.
Feedback like this is always shared with the team, and we value both our tenants and our engineers.
Kind regards,
VHL Mechanical
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