Ordered my usual dog food from Viovet for the first time. It was cheaper with Viovet than ordering direct. I usually have to order directly from Edgard Cooper as Pets at Home don’t stock beef flavour,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The choice for pets and livestock is fantastic. Big selection of food, treats, meds, bedding and toys. Prescription service. All deliveries are very well packaged and arrive promptly. The price is... See more
Company replied
Very easy to sign up to do one off purchases or repeat orders. Website has a huge array of products for pets of all kinds. The website is really easy to navigate and ordering is straight forward. App... See more
Company replied
Dog tablets that arrived really quickly despite vet now having to forward prescription. Well packaged and stickers on inside tablet boxes show all Vet instructions. Email with info. about the medici... See more
Company replied
Company details
Written by the company
VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.
VioVet Ltd's Details
Written by the company
- Tel: 01234 907860
- Mon-Fri 9am-5pm
- FREE delivery available from £35
- Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information
Contact info
1a Progress Park, MK42 9XE, Bedfordshire, United Kingdom
- 01234 907860
- support@viovet.co.uk
- www.viovet.co.uk
4.7
Excellent
126K reviews
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Would have been 5
Would have been 5, however a problem with stock and a delayed delivery without customer service communication, is why it’s only 4.
August 18, 2026
Reply from VioVet
We appreciate your feedback and regret the stock issue and communication lapse regarding your delivery. We are actively working to improve our processes.
Many Thanks, VioVet.
Very quick delivery
My orders are always delivered very quickly and very well packaged .
August 25, 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that your orders are always delivered quickly and very well packaged. We truly value your feedback.
Many Thanks, VioVet.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you are satisfied with our competitive pricing and prompt delivery. We truly value your feedback.
Many Thanks, VioVet.
Awful service
Failed to deliver my order and then refused to deal with it and passed me off to Royal Mail - will never use again
August 25, 2026
Reply from VioVet
Good Afternoon
Thank you for your trust pilot review. We apologize for any inconvenience caused. We have looked into this and we can see the order was delivered by Royal Mail on the - 27.08.2026.
We appreciate your feedback and we do Hope to value your custom again soon.
Many Thanks.
Competitively priced big bag of cat…
Competitively priced big bag of cat food, well packaged and very prompt delivery. Have used before and will again.
August 25, 2026
Reply from VioVet
We're delighted to hear you found our big bag of cat food competitively priced, well packaged, and that you received very prompt delivery. It's wonderful to know you've used us before and plan to again!
Many Thanks, VioVet.
Easy and Quick service
Easy to order and was dispatched quickly once my Vets sent over the prescription.
August 25, 2026
Reply from VioVet
We're delighted to hear that you found the ordering process easy and that your item was dispatched quickly once your vet sent over the prescription.
Many Thanks, VioVet.
A lot of packaging for one item
A lot of packaging for one item, however little chance of it getting damaged. Delivery time was excellent, Post Office, at 18.30!
August 25, 2026
Reply from VioVet
We're glad to hear your item arrived safely and that you were pleased with the excellent delivery time. We appreciate your feedback regarding the packaging.
Many Thanks, VioVet.
Reply from VioVet
We are so pleased to hear that you consistently receive excellent fast service from us. Thank you for taking the time to share your positive feedback!
Many Thanks, VioVet.
Very prompt ordered one day arrived…
Very prompt ordered one day arrived next day brilliant
August 25, 2026
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that your order was processed so quickly and arrived the very next day. We truly value your feedback.
Many Thanks, VioVet.
Great service
August 14, 2026
Reply from VioVet
Good Afternoon
Thank you for your positive trust pilot review. We are pleased to know that you have received a great service from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.
Many Thanks.
I ordered my puppy food on 13th Aug for…
I ordered my puppy food on 13th Aug for next day delivery, now 28th Aug, the money has been taken but no food. This is the second time I have had this problem with Viovet.
I phoned for assistance and was informed that although my money has been taken they do not have the food or a date it will be available.
I have a puppy that is nearly out of her food and a company that will not offer any help.
Will not be using Viovet again.
I have since contacted the manufacturer and confirmed there is no shortage of this product, cancelled the order with Viovet by phone - the full refund confirmed to me, only to receive an email confirming a refund for under a quarter of the money taken. I am now customer 12 yet again in a queue for a Viovet representative, for the 4th time today to get my refund.
A waste of a day, no call back as requested, a reply put on here that did not help at all in resolving the issue.
August 28, 2026
Unprompted review
Reply from VioVet
Good Afternoon
Thank you for your trust pilot review. We apologize for the inconvenience caused.
We work closely with our third party suppliers to ensure we have maximum stock optimized and readily available for all of our customers. We also understand the importance of customers receiving their order on time, especially if its medication items or specialist dieraty food.
In order for us to look into what the delay is please can you confirm your order number
We appreciate your feedback and we do Hope to value your custom again soon.
Many Thanks.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you experienced very fast and efficient service. We truly value your recommendation and we will look forward to your next order.
Many Thanks, VioVet.
Reply from VioVet
Good Afternoon
Thank you for your positive trust pilot review. We are pleased to know that you have received a very reliable service from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.
Many Thanks.
Peace of Mind
Easy order and prompt delivery also knowing that I do not have to worry about dog food as it will arrive every month and I can cancel or adjust if necessary
August 24, 2026
Reply from VioVet
We're so pleased to hear that ordering was easy and delivery was prompt! It's wonderful to know that our monthly service provides peace of mind and flexibility for your dog's food needs.
Many Thanks, VioVet.
Extremely poor customer service after queuing on phone for 55minutes.
I placed an order with next day delivery. Parcel is still stuck with DPD apparently. I waited at home for 2 days for the delivery and there’s been no update from
VioVet or DPD. I queued for 55 minutes to speak to customer services on the phone. When I finally got through the lady I spoke to was arrogant, unhelpful and unprofessional. She didn’t even apologise for the poor service. This is the first and last time I will use this company for pet food. Awful customer service. Now it’ll take 3-7 days for a refund and in the meantime I have to order dog food again.
August 28, 2026
Unprompted review
Reply from VioVet
Good Afternoon
Thank you for your trust pilot review. We apologize for the inconvenience and the service received. We are busier than usual today and Our Customer Service Team are working to ensure all of our customers queries are answered today VIA Phone and Email.
In regards to your order, it sounds like this is either missing in transit, or has not been dispatched yet. In order for us to look into your order and check the estimated delivery dates which were sent out to your registered email address at the point of sale, can you please confirm your order number. We will also listen to the call so we can feedback to Our Customer Service Team. If an advisor has put a refund through, then this will be approved today and this will reflect back onto your original payment method within 24 hours depending on your bank.
We appreciate your feedback and we do Hope to value your custom again soon.
Many Thanks.
Reply from VioVet
We appreciate your positive feedback. We are delighted to hear that you found our online process easy and our communication great. We truly value your feedback.
Many Thanks, VioVet.
Two dogs both Border Collies
Two dogs both Border Collies - one male age 16 & one female age 9
For the male
Drontal Wormer, reluctant but will accept it in their food & is effective
Termaflea - external treatment for both is effective
Joint Force - the male, mobility is improved, he still has enthusiasm for walking, daily treatment with food is helpful.
August 24, 2026
Reply from VioVet
We're so glad to hear that our products are helping your Border Collies, especially your 16-year-old male with his mobility! It's wonderful to know he still has enthusiasm for walks. Thank you for sharing your positive experience with us.
Many Thanks, VioVet.
Reply from VioVet
We're glad you enjoyed your experience with our easy ordering and fast delivery! We appreciate your feedback.
Many Thanks, VioVet.
My dog was poorly when I purchased…
My dog was poorly when I purchased Protexin veterinary paste, since giving him three doses he has improved greatly.
August 24, 2026
Reply from VioVet
We're so pleased to hear that your dog has improved greatly after receiving Protexin veterinary paste! It's wonderful to know our product has made such a positive difference.
Many Thanks, VioVet.
Always have a good experience with…
Always have a good experience with VioVet. Medication always been helpful.
August 24, 2026
Reply from VioVet
We're delighted to hear that you always have a good experience with us and that our medication has consistently been helpful. We truly appreciate your positive feedback!
Many Thanks, VioVet.
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