Virgin Active Italia Reviews 

So after a sad dance class on Saturday as the Instuctor left, the new music being the cause, she said she couldn't give us the work out we had for the last 2 years and wasn't prepared to compromise her quality, I was open minded for the next class to music, Aqua.
The instructor is top quality, fun and motivational. She tried her hardest to keep us invested, really encouraging, but after the second, erm tune, for want of a better word, I'd had enough, I wasn't enjoying it, and I no longer wanted to be there.
I look forward to these classes, with the feel good factor, from knowing the music and routines, which you have your favourites, this motivates you.
I am finding VA's approach underhand, certainly with regard to the fee increase, all having to happen before the 'new' music came in, so trapped potentially in an annual contract.
I do wonder how the people making these decisions got their job as they clearly don't understand their market requirements.
There is a reason this music is unsigned.
This used to be a prestigious brand gym, however its reduced itself to something below a Primark basis.
Not sure just music reversal will now be enough to revive the damage they've done to their reputation.

This company used to listen to members, if they got adverse comments on their app they phoned them to ask for more information. I have repeatedly marked them down since the new all electronic unknown music policy started for all classes but no-one has contacted me. Instructors no longer have a choice of music but now have to use boring electronic music from the Virgin catalogue. It's awful tuneless stuff that doesn't suit aqua aerobics which is predominantly accessed by older members. I am now looking for classes elsewhere despite having been a member for over 20 years

Virgin have decided to stinge and use royalty free music. Consequently, the workouts are not as fun or motivating.

The instructors try to do a good job, but how do you manage that, when it is dance classes? I hate dancing to music I do not know, and the poor instructor has to improvise in so many ways to keep us all interested.

And the boxing music is even worse. One long string of gibberish.

And for an entire week, the speakers at the Chelmsford Gym just conked out halfway through each Bodypump work out or dance class!

Good instructors, lousy music, and poor system for repairing speakers. What do they think members are? Cash cows?

As a long-standing member of Virgin Active, I am compelled to voice my discontent with the recent changes that have not only disrupted the quality of our workout environment but have also undermined the trust between the gym and its members.
The alteration in the commercial music license has resulted in a significant downgrade in the music played during classes and in the gym. This has directly affected the intensity and effectiveness of my workouts, leaving me feeling deflated and, on occasions, physically ill. The power of music to energize and inspire is well-known, and its absence has turned what used to be a motivating experience into a disheartening one.
Moreover, the mass departure of talented instructors who are unable to work with the subpar music provided has led to a decrease in the number and quality of classes available. This has left members like myself struggling to utilize the services we’ve paid for, questioning the value of our membership.
The recent changes with Europe has highlighted a lack of consideration for the different demographics and needs of members across regions. Decisions that may work in one area cannot be blanket-applied to all, especially when they so profoundly affect the member experience.
Additionally, the crafty approach of not consulting members about such a significant change, coupled with the dishonest tactic of forcing us to re-sign contracts under the threat of a 10% monthly membership increase, is absolutely appalling. It’s clear that these actions were taken with little regard for member satisfaction or well-being.
I urge Virgin Active to take immediate action to rectify this situation. Bring back the licensed music that fuels our workouts and the instructors who make our classes worth attending. We, the members, demand the value and experience we were promised. It’s time for Virgin Active to step up, show that they value their members, and restore the trust that has been so carelessly eroded.

Apparently Virgin Active's global HQ made the decision to change the music offering at Virgin Active gyms, limiting it to Epidemic Sound. Many members are outraged (a petition of at least 1600 is currently in place) as almost all dance classes have been removed when all the best instructors left. Those that remain have been struggling to produce some form of studio class with a poor choice of music. HQ probably waiting for us members to all disappear and/or shut up. After all, who needs members? I very much hope "global HQ" understands how much they have upset members with this decision and reverse it. Once members leave (and many have already done so) they will not return, especially given how badly we have been treated.

Mi alleno da un po’ al club collection di Napoli Santa Lucia, e ho trovato competenza s professionalita’ TOP

Terrible organisation. I so deeply regret joining again in November. I wish I could cancel my contract immediately. The contact centre, everyone you speak to, is rude and not helpful at all.

The company itself is great and helpful but with good employees with good attitude it can be better. Totally recommend everyone to be a member

Poor and rude service. Be careful to check their fares on their website before attending as they could trick you. Also, be mindful of the automatic renewal on the membership.

My friends and I wanted a day-pass, and they wanted us to pay 850 baht. They did not inform us that they offered a free trial, so we had to ask for it. After spending 20 minutes to sign up, we finally got in. However, my 2 friends got asked to leave because their shoes weren’t appropriate? I then stayed, but felt a little uncomfortable since the staff of 15 people were just staring at you for doing your workout. The gym itself is perfectly fine, except for the missing heavy free weights.

Crouch End London Branch. The staff are nice and welcoming,I like the gym equipment sauna and steam. There are never issues with the app or booking or cancelling classes.The cafe area is ok with free wi-fi so good If working from home although cafe is not in operation so no food to buy but they provide free coffee. I like all the facilities however the changing rooms are not very clean and do not offer privacy at all. You can go in the toilet (but who wants to change in a toilet)they should have areas that offer individual cubicles for those that don't feel comfortable changing in front of others. This is a 100 pound per month gym ok.
Some ppl peep at the same sex , so it seems it's ok for a female to be peeping at women but God forbid if it were a male😱. Tbh I'd prefer getting changed in the male changing room if I'm.getting peeped at.
The showers have see threw glass panels on the door (why I do not know) and directly opposite other cubicles, they are often low on soap and have scum and hair on the floors,little mould on the ceiling and scum on the glass cubicle. The sauna has knickerless women in it putting their bare ass and hairy 😾's on the wooden seats and some even hang up their knickers to dry in there. Put your knickers on ladies there's no need and it's unhygienic.i didn't realise I was paying for a naturist facility. If I had known there were no private changing areas, butt naked women in the sauna (no knickers allowed policy) I would not have joined into a years contract. There are always Issues with swimming and sauna closing early due to staff shortages. Oh one last moan the towels are small and hardly cover your body you are allowed one. At 100 per month I don't feel it's worth it🤷 I wanted something a little luxurious this is not it. I noticed in previous review 7 months ago they said they now have new chairs. They lied.

The clubs are great, in my experience the best in Italy. New and high-level equipment plus amazing amenities for any kind of sport or wellness interest you may have (at least in Milan).

Unfortunately they seem to love shady practices. When I signed they told me I could unsubscribe anytime without penalties during the first two months. That seemed strange to me and in fact was their first lie.

I then asked to have the contract and take it home. They said it wasn't possible (the second lie) and I was able to get it only after a 15 minutes discussion.

The contract was filled with jargon and hard to understand in full, but I just got out of it enough to know that I had only the legally recognize 14-days period to cancel my subscription without penalties.

In short, they tried to lock me in a 12 months contract by lying on the terms. While I do understand the reasons behind the terms, of course I don't liked the lying.

Virgin Revolution una vergona di applicazione e pochissima onesta. Meglio Buddy!!

I had a 3 month membership at Virginactive (it). The staff was very friendly I must say. What I think is a betray is that they offered me an “active break” for the time that I couldn’t go during Covid without informing me, that taking this break is only possible if I pay 2 more month after, so instead of the free month present I payed an active break and 2 more month full price….
So I’d advice every one to let you give 3 signatures that you have canceled your membership or the automatic renew. For very strange reasons some of my friends cancellations were ignored too.

Very disappointed with Virgin Active Chiswick Park. The hygien is substandard. There are flies in the changing rooms and showers with an added smell of mould which is not acceptable, showers by the pool have been out of order for some time also, steam room smells and also not very hot and other multitude of things, the general upkeep is lacking and its starting to look very faded, yet my Membership keeps going up. It would be advisable for them to provide a cleaner in the changing room that actually cleans properly. Not sure why it's so difficult to keep a gym clean when it is of the outmost importance especially with all the virus going around. Maybe it's time for a new gym as Virgin Active Chiswick park does not seem to be able to maintain even the basic hygien need for its Members.

Been left hanging in the phone for 30 minutes- I’ve emailed numerous times and nobody contacts me. I’ve cancelled my membership over a month ago and I’m still getting welcome back emails. No acknowledgement that I’ve cancelled

through my life experience in Botswana, at Sebele Mall, i have received excellent customer care with regards to gym resources and health advises and throughout the world it has shown its potential to care.

TV and Cardio maintenance ignored since my review of Virgin Active Barbican in August. Headoffice referred the job to lower management who pretended to attend only for emails to bounce back or be ignored. When Rob was GM everything was working as it was checked proactively.