It's a very nice casino, but you're penalized for the free spins you add, which can't be activated because you're using an unsupported protocol. You also say that a random number generator determines... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Virginbet and many other online casinos games and slots needs to review. There's no fair play link to many of these online casinos. I played Gold Strike Bonanza quite often. The algorithms make it imp... See more
Company replied
What a rubbish casino not only is it hard to get a bonus which seems to be impossible, getting a win even is ridiculous dead spin after dead spin ! Obviously there customer service comes on to justify... See more
Company replied
Company details
Information provided by various external sources
Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).
Contact info
United Kingdom
- www.virginbet.com
Reply from Virgin Bet
Hey Richard, thanks for the review. All our games are fully regulated and operate fairly. Wins are never guaranteed with any wager. For more information please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360032880433-What-is-Return-to-Player-RTP - Thanks Virgin Bet.
Advertisement
Have gambled with this company for 2…
Have gambled with this company for 2 months never any issues taking money, staked £105 on football bets for tonight and they’ve closed my account due to a self exclusion, my self exclusion was removed in December reason why I’ve gambled until now, winning bet in the account so would like to know where the money goes. Take it when loosing close it when win
January 28, 2026
Unprompted review
Reply from Virgin Bet
Hey Martin, thanks for your review. As your query is account-specific, please contact our Customer Support Team for assistance - Virgin Bet
Scammers
Got an email today after winning £1 on FIVES. They blocked me from using promotional stuff and free to play games. Didn't do anything wrong. Seems like they'll throw a fit if they have to give money to people. Just close your accounts people.
January 27, 2026
Unprompted review
Reply from Virgin Bet
Hey Welp, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Absolutely disgraceful site got a email…
Absolutely disgraceful site got a email banning me for no reason only used it to play fives. Well stick your betting site I'd give you no stars if possible
January 26, 2026
Unprompted review
Reply from Virgin Bet
Hey Judith, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Poor customer service
Received an email saying my account was restricted with no explanation given and I have not breeched any of the terms of use. Spoke to agent Emily H on live chat who provided no further answer and when I asked to close my account as no resolution was received, she ended the chat! Rude and unprofessional. Quick to take your money but don’t want to pay out so restrict account without good reason!
January 26, 2026
Unprompted review
Reply from Virgin Bet
Hey emily, thanks for the review. As your query is account-specific, please contact our Customer Support team and we will provide all the information we are able to- Virgin Bet
Advertisement
Random gubbing without a reason
Enjoyed VirginBet for many years, then out of the blue an email tonight telling me I'm gubbed. I'm slightly up for this year with them but nothing outrageous. I'm sure I'll get over it!
January 26, 2026
Unprompted review
Reply from Virgin Bet
Hey I.A, Thanks for taking the time to leave us a review, if you would like further information on this please contact our support team. - Virgin Bet
Made a new account and lost £150
Made a new account and lost £150
Worse experience I've ever had on a gambling site
January 21, 2026
Unprompted review
Reply from Virgin Bet
Hey Customer, thanks for the review. Hopefully, your luck changes soon! - Virgin Bet
Loyal customer
Loyal customer, never had any issues, until the last few days. Virgin bet quickly take your deposits but can’t settle a bet within 1 hour. It’s still not settled and currently 26 hours and going. Absolutely shocking
January 18, 2026
Unprompted review
Reply from Virgin Bet
Hey John, thanks for the review and apologies for the delay. Unfortunately, technical issues out of our control happen from time to time. We hope to have this sorted soon - Virgin Bet
Read the reviews .. I didn’t and
Bet £10 Football bet in an offer to get a £5 free bet for a match the next day. £10 bet lost and £5 bet credited. When trying to use i found my max stake had been set to 0 so I can’t use it.
It’s only a fiver but it’s the principal of not honouring a bet made
Bookies welching on bets .. Be warned this company is filth
January 12, 2026
Unprompted review
Reply from Virgin Bet
Hey Annoyed, Thanks for taking the time to leave us a review. - Virgin Bet
Advertisement
Virgin bets!
I was lucky enough to win £800 on a 20p stake. However since then I have had anything on that game or another game in £150 all whilst on a 20p stake so thats a lot of spins. Bonus rounds are less frequent and dont pay out anymore. When I was first using the app, I was winning left right and centre. It seems as if it was actually just a plan to draw me in and stake higher. Grateful for the big win of course but I am sceptical about using this app anymore. Cheers
January 12, 2026
Unprompted review
Reply from Virgin Bet
Hey Harvey, thanks for taking the time to leave your feedback. Congratulations on your winnings! You'll be pleased to know that the random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations - Team Virgin Bet
Don't get the bad reviews!
Coming here to say I took the free spins as I like the slots. I won a bit and have had absolutely no issues on the slot side which is all I play. In fact I prefer it to most of the other sites I have played slots on. Deposit and withdrawals are quick.
The slots seem to have decent RTPs at least in my experience. Just thought I would leave some good feedback amongst all the bad reviews as it's in no way been my experience at all.
January 15, 2026
Unprompted review
Reply from Virgin Bet
Hey Juan, thanks for taking the time to leave us a 5-star review! We are delighted you are enjoying the site - Team Virgin Bet
The shit site won't even load anyway…
The shit site won't even load anyway another piss poor scam how is this shite even allowed to operate thieving parasites
January 14, 2026
Unprompted review
Reply from Virgin Bet
Hey Ged, thanks for the review. If you are having issues with the app/site loading, then please contact our customer support team on support@virginbet.com and our team will be happy to assist - Virgin Bet
I set a £500 month limit on my account…
I set a £500 month limit on my account since a did that I haven’t won a single penny. If you win it’s added to your balance before the reels even stop spinning definitely rigged I’m I certainly won’t be wasting anymore money on this site
January 14, 2026
Unprompted review
Reply from Virgin Bet
Hey Nicola
Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
Virgin Bet
Advertisement
Reply from Virgin Bet
Hey, thanks for the review. We are unsure of the reasons behind your review. If you do need any assistance please reach out via live chat or email us at support@virginbet.com. - Thanks Virgin Bet.
before you sign for a promo with these…
before you sign for a promo with these wastful site of money and time play your sport but dont you jump on the slots as they are ridiculous i played many spins and all i win of 25 spins at 70p is £4.04 rubbish pay and the games are boring as they dont want to pay so you hardly see the features
January 1, 2026
Unprompted review
Reply from Virgin Bet
Hey Ramz, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Don’t join this site !!!
Offered promotion when joining then make it very difficult to get it.
Dont fall for trap to get free spins not worth the money stay clear
January 4, 2026
Unprompted review
Reply from Virgin Bet
Hey Steven
Thanks for taking the time to leave your review.
As yours is an account-specific query, we'd recommend contacting our customer support team for further assistance.
Thanks
Virgin Bet
ABSOLUTE THIEVES
Virgin Bet are absolute Thieves...
They rigged your account so that you cannot win anything...
They just take your money happily but you never have the ability the win anything..
Please stay away at all costs
January 4, 2026
Unprompted review
Reply from Virgin Bet
Hey Warren, We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance. - Virgin Bet
Advertisement
Please do not bet with Virgin Bet
Please do not bet with Virgin Bet, they only want losers. I bet with Virgin Bet for 2 months and was £80 in profit and received an email that they are limiting my account so that I was ineligible for any promotions and max stake would be 1p. They do not want anyone who may win money.
Every experience I have had with Virgin has been a disaster, had their TV and broadband in the past and it was a terrible experience.
December 29, 2025
Unprompted review
Reply from Virgin Bet
Hey Rob
Thanks for taking the time to leave your review.
As yours is an account-specific query, we'd recommend contacting our customer support team for further assistance.
Thanks
Virgin Bet
Reply from Virgin Bet
Hey Laraine, Thanks for taking the time to leave us a review, we are sorry to see you did not enjoy our site. - Virgin Bet
Good or no good.
It's a very nice casino, but you're penalized for the free spins you add, which can't be activated because you're using an unsupported protocol. You also say that a random number generator determines the results, but compared to some casinos, you have the lowest RTP, where Fluffy Favorites has over 95%, while yours is 93%—it depends on you. That's why it's so hard to win anything with you.
December 31, 2025
Unprompted review
Reply from Virgin Bet
Hey, thanks for the review. Wins are never guaranteed with any wager placed on site. We would recommend you check out our handy FAQ on RTP https://help.virginbet.com/hc/en-gb/articles/360032880433-What-is-Return-to-Player-RTP - Thanks Virgin Bet.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.