Virgin Games Reviews 2,209

Won 1500 and they are refusing to let me withdraw where is the regulator monitoring these sites worse than the mafia these shower avoid at all costs

I do not typically write reviews, but I felt compelled to share my experience. I recently joined the site and was fortunate enough to win a substantial amount on the very first day, and the withdrawal process was remarkably swift. It is a great site.

HAND ON HEART, AVOID THIS CESSPIT OF A SITE!!!
Ever since Ballys acquired virgin games they have turned into a shit zone.
You can literally play through 1000 consecutive spins without so much as a 5r return. Its the same shit every time regardless of game.

I've took several breaks from this site over the past 3 yrs n every time I pop back its worse than time before.

No point saying anything to them either as they have the most rude n condescending customer service.. EVER!!

Over the past 10 yrs I've noticed everytime ballys takes over a gaming site it goes to shit within 6 months to a year. Get more activity from a decade old corpse than u get on this site.

So ballys you can shove it northward where the sun don't shine like the rest of your sites!!

Initially liked the games but giving 1 star for horrendously irresponsible gambling tools. 1 month wait to lower my daily limit. The default for daily limit is &10,000 to give you false sense of what’s right. The £10 option hidden at the bottom. Couldn’t even set all three limits in one go. Told customer service and they deliberately misunderstood and gaslit me saying I was talking about increasing limit. Went back in and was able to lower limit. I called it before it happened. Con artists literally. This should be shut down

Absolutely thieves this site. Deposited over a grand no wins no bonus. Contacted them asked them what's the rtp they said it's 83% rtp when on the actual game info it's said 93%rtp. They have mis lead us all we need to make complaint to the big organisations to crack them down . If I knew that they were doing that would of never played in the first place. The guy was like this is normal practise I was like r U having a laugh. I'm going to make a complaint . They will rig it when they investigated .

Surely the worst of them all?

Play our daily free game whereby we will give you 10p per week...then on the 7th day you can have an additional 28 free picks!
Oh we forgot to mention your weekly board resets before you use the 28 free picks. Brilliant.

No thanks, bye.

PLEASE PAY ATTENTION

THIS GAMING SITE IS A SCAM, this is how they work , the other players are not actually players they are people who are employed by the company and use their own profile and username to play the games and they always make sure they win the top prizes on every game especially bingo, always the same usernames who win all day long and I could make a few of them and when they win they give the winnings back to the company it’s a very clever scam but that’s how it works and if you happen to win they block your account and do not pay out giving some pathetic reason for not doing so PLEASE STAY AWAY FROM THIS SITE AND LETS PUT THEM OUT OF BUISNESS PLEASE SHARE ON SOCIAL MEDIA

The worst service I’ve ever had !!!

Absolute terrible gambling site....before you waste your money on some horrible man with a girls beard ....go to 32 red or Grosvenor casino....much better... gambling should be about fun but the only fun generated here is how much they can theive from you to operate another hot air balloon....just no fun this site ...no sweats or anything...very boring and one sided 🤷

Playing on this site just now and was winning it was good but then all of a sudden the page wouldn't load. Managed to get it back on then all of a sudden couldn't get a win on any spin I done no matter what game it was. Horrible slimy tactics again by these corrupt companies who are raking in millions and still feel they need to rob you. Complete and utter scumbags

Worst pay out games ever. I'm sticking to lottomart. At least they are genuine. This site isn't fair at all. Robbers. Don't even bet on here. You might as well just give them your money. Very poor.

Scammer . Don't play

This site should be reported - it impossible to get on bonus on secret of the phoenix,and I mean impossible - if you want dead spin after dead spin - then this is the site for you - virgin games what have you done to your site

what a con.Branson must be licking his lips when hes sees how much money hes stealing off people.This casino is a total rippoff and ran by a bunch of assholes.

I bin gambling for 15 years and I never seen company as bad . Poker tables got bots every big pop they win . And when you got nuts they fold . Slots is ridiculous 100 x the most I got in 3 years time . They took 3 times of 20£ deposit and tried to blame the bank . When I went to the bank they give me the reseat with the tracking number of deposit. I'm email the virgin they still denied so I went back to the bank with the email of virgin . And they just closed my account with no expectations. I just can't believe how they not shut yet reading all this people experience with them . We all net to get them look at . You can give these details to the merchant and they shall be able to track the payment and process an immediate refund to you.

26/08/2025 VIRGIN GAMES CD 0838 24AUG25 20.00
Acquirer reference number-74007065236920055031120
Authorisation date- 23/08/2025
Authorisation code- 026618

26/08/2025 VIRGIN GAMES CD 0838 24AUG25 20.00
Acquirer reference number-74007065236920055071654
Authorisation date- 23/08/2025
Authorisation code- 026619

26/08/2025 VIRGIN GAMES CD 0838 24AUG25 20.00
Acquirer reference number-74007065236920055027789
Authorisation date- 23/08/2025
Authorisation code- 026620


Post Date
I hope this information helps the merchant track the payment and provide you with an immediate refund. That's my prove of deposit.

If the merchant is being unhelpful please contact us and we will assist you further.

Please avoid this scam of a site far better options out there for gambling all they do is take take and take they literally give nothing back yes I know it’s gambling and ur gonna lose most of the time but when u lose every time that’s a different matter don’t put on much only £10 at a time but omg it goes so quick chances of actually getting a scatter are very slim and if u do its like a tiny amount u win like £1 or £2 I play mostly pragmatic games and u get a scatter sometimes it gives u bonuses like extra fisherman and stuff but guess what that does the complete opposite it actually gives u less put about £300 or £400 on this site last year and think I’ve had one withdrawal of like £50 and every other and sometimes but very rarely I get above my £10 I put on then just withdraw it as nothing pays out they say gamble responsibly yes I do I play for fun but if I’m also paying money I expect to win every now and then and come out with more than I put on but chances of that are like 1-500 this site really needs to be checked over as I’m almost certain they rig there slots site literally has a 1 rating on here says it all company’s just a evil greed corporation who scam there customers and there awnser to it all is a essay about it’s about playing for fun and u should only gamble with what ur prepared to lose but there are loads of sites where u can play all these games for free yes u dont win money but u play for fun but they dont charge but thats why u come to these sites to chase a win that never comes because everything is rigged and im pretty sure the gambling commission are well aware of it to as im sure virgin pay them handsomely so end of point please do not use virgin games go elsewhere if u want to have a chance to win but if u want to lose every penny u put on here please feel free and keep playing as a empty bank account is what u will get

This site is a very horse site I can’t say bad words, but they need too many bad words that. Please close this company just scam people take the money and when they’re winning some money when they try to withdraw is impossible they said it’s not much with them name or they said something bullshit like error please just have a look for this company and close is notgood. Just take the money scam the people.

This is possibly the worst site I have ever came across just to £800 without one half decent win or bonus site needs closing down DO NOT PLAY

Absolute garbage games are laggy never got my welcome bonus and I played the bingo bought 30 tickets 4 times and won nothing the win ratio is garbage avoid at all costs con artists I have excluded myself from this site

AVOID AVOID AVOID!!! If I could give this site 0 I would!
Deposited £40 and Won £750 then £350 withdrew absolutely NO PROBLEM was in my account the next day! So deposited again £50 won £3850 from jackpot king royal pot! First time I’ve ever won that was over the moon!!! Withdrew… GUESS WHAT! WITHDRAWAL FAILED! I was constantly back and forward on chat they wanted to verify bank card, ID outside your house etc etc so I sent it over!!! End of the story the told me I had breached a T&C (wouldn’t say what kept getting refer to email) they voided the balance and the withdrawal and are sending me £380 refund!! But haven’t blocked my account said I can stay play! LIKE WHAT??? NO I DO NOT THINK SO!