This is honestly the worst broadband provider and this includes the post office. Somehow it always a surprise to Virgin media that their broadband service cut out every day about 430, when there is an... See more
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SCAMMERS , They steal People’s money even tho you don’t have a service with them they will still keep taking your money . My Contract has ended And they kept sending me bills and it rose... See more
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Less than one star. Ongoing dispute since Dec 25. VM damaged my property on installation and wouldn’t pay for the damage even after sending an engineer out. £60 was amount owed and after numerous phon... See more
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Lost Internet on July 30th. No connection by Saturday 1st August. Waited 45 mins to speak to a "real" person. Told internet would be re-connected by Monday 3rd at 1pm (lies!). Here we are Tuesday afte... See more
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Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0345 454 1111
- www.virginmedia.com
1.5
Bad
106K reviews
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the wifi throughout the year is fine…
the wifi throughout the year is fine but the cancellation process is criminal. virgin media fix yourself. absolute joke. overall it took me two hours to cancel my contract which shouldn’t have renewed anyways and an hour and a half of that was spent in the online chat waiting ten minutes for a single reply each time, i called first and was on hold for half an hour before they hung up without answering. i started the process at the beginning of my break at work and then had to juggle trying to continue cancelling it as i was working because it took so long. do not recommend look elsewhere for wifi. the vm people coming to the door are also incredibly annoying.
August 5, 2026
Unprompted review
Reply from Virgin Media
Hi Daisy,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We're pleased to hear that you've generally found the broadband service satisfactory. However, we understand how frustrating it can be when you're trying to cancel your services and feel that the process takes significantly longer than expected. We also appreciate how disappointing it is to spend time on hold, experience delays in online chat responses and have to continue managing the process while working.
We're sorry to hear that your experience with the cancellation process has left you with such a negative impression of Virgin Media. We also appreciate your comments regarding doorstep sales visits and the impact these had on your overall experience.
If you're considering leaving Virgin Media, you can find information about the cancellation process here:
👉 https://bit.ly/45ILV1a
If you'd like to update your marketing preferences, you can do so through My Virgin Media:
👉 https://virg.in/myVM
Then go to:
Account settings > Marketing preferences > Edit my preferences
Please note that changes can take up to 28 days to take full effect.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fSWVxz
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Abhorrent company
Abhorrent company, should be closed down immediately. Original bill was £35 per month then out of nowhere shot up to £90 without any warning. They took 2 months worth of that payment and then I cancelled the policy. They didn't register my cancellation and despite not using the service for another 2 months they're trying to get 2 more months payment of us.
Initially cancelling this policy in May and in doing so spent literally hours waiting on the phone to speak eventually speak to someone that passes you onto someone else to be yet again thrown about all the departments to be completely lost in translation and hung up on. Anyone looking to get a network setup, avoid this company like your life depends on it.
August 5, 2026
Unprompted review
Reply from Virgin Media
Hi Tom,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to see your monthly charges increase unexpectedly and then find yourself having to spend significant amounts of time trying to discuss your account and cancellation. We also appreciate how disappointing it is when you believe you've cancelled your services, only to later be concerned about additional charges being applied.
We're sorry to hear about the difficulties you've experienced contacting our teams and the time you've spent being transferred between departments while trying to get the matter resolved.
You can find information about understanding your bill, payments, credits and charges here:
👉 https://bit.ly/3UeROk6
If you've noticed charges on your account that you weren't expecting, you can find more information here:
👉 https://bit.ly/4xtDtip
If you're considering leaving Virgin Media, you can find information about the cancellation process here:
👉 https://bit.ly/45bTs8B
If you'd like us to review the concerns you've raised regarding your billing, cancellation and account, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/45bnIQT
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I recommend avoiding this company
I recommend avoiding this company.
If you want to open an account, their sales team will call you in 2 min.
When you need any help, there is no one to help you.
August 5, 2026
Unprompted review
Reply from Virgin Media
Hi Michal,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're looking for support and feel that help isn't available when you need it. We also appreciate how disappointing it is when your experience with customer service doesn't match your expectations.
We're sorry to hear that this has left you with such a negative impression of Virgin Media.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4hneEzT
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
No internet or telly for weeks and no fix in sight
I've had no Virgin Media telly or internet for 16 days. Virgin Media are saying there's been an area outage and have given dates when it'll be fixed. The dates keep moving. It was supposed to fixed days ago, then I was told today but on checking it's been moved another nine days. That's almost a month without telly or internet. The dates could move again. I work from home. This is unacceptable. I've been told I'll have compensation but how do they compensate for inconvenience, paying more for data and not being able to work? Don't get Virgin Media! UPDATE from me 7 August 2026 - All the people I know in my area with Virgin Media say they have a full service but VM won't listen when I ask for a technician to come to my home, they say they can't send someone to a house while there's work ongoing to fix a local area outage. I'm not convinced there's an area outage if I'm hearing from others they have no problem. That means I have no option to be without internet at least for the next week. No doubt the fix date will move again like it already has a few times. I asked VM to open a complaint for me the other day but have since found that they closed the complaint immediately, when I insisted it remain open till this is resolved! And the complaint was filed under a billing issue - I never raised with the VM rep, my complaint was about no service for almost a month! So the record of my complaint was falsified.
August 5, 2026
Unprompted review
Reply from Virgin Media
Hi BH,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be without your TV and internet services for such an extended period, particularly when you work from home and rely on a stable connection. We also appreciate how disappointing it is when estimated fix dates continue to move, leaving you uncertain about when your services will be restored.
We're sorry to hear that the ongoing area outage has now left you without service for more than two weeks and that the repeated changes to restoration times have had such a significant impact on your day-to-day life. We understand your concerns regarding the additional costs and inconvenience you've experienced while trying to stay connected.
If you're experiencing service issues, you can check for known faults and outages in your area, as well as run diagnostics on your services, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can find information about our automatic compensation scheme here:
👉 https://bit.ly/4z1ZJ4n
If you'd like us to review the concerns you've raised regarding the outage and the support you've received, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4gdUFCp
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Virgin Media Case Won Through CISAS
I don’t usually leave reviews but i wanted to share my experience.
My broadband was installed on 28 February 2026 and from the very beginning i experienced frequent dropouts, unstable connections and poor reliability. Over the following months i had numerous engineer visits made many calls to customer services and sent several emails trying to get the issue resolved.
Multiple engineers identified an external cable fault yet the problem remained unresolved for months. One repair was even incorrectly marked as completed when no repair had actually taken place. I also experienced a missed engineer appointment and poor communication throughout the complaints process.
After exhausting every avenue with Virgin Media i escalated my complaint to CISAS the independent communications adjudication service. The adjudicator found that Virgin Media had failed to provide the service with reasonable care and skill and awarded compensation in my favour.
To Virgin Media’s credit they complied with the CISAS decision. They sent me an apology paid the £451.20 compensation, refunds and credit awarded and ultimately allowed me to leave my contract without any early termination fees because the fault still could not be resolved.
While I appreciate that Virgin Media honoured the adjudicator’s decision i should never have had to spend months chasing a fix and taking the matter to independent adjudication just to achieve a fair outcome. I hope they improve their customer service and fault resolution process so that future customers do not have to go through the same experience.
June 18, 2026
Unprompted review
Reply from Virgin Media
Hi Syeda,
We're sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating it must have been to experience ongoing broadband issues from the very start of your service, particularly after multiple engineer visits, numerous contacts with customer services and several attempts to get the fault resolved. We also appreciate how disappointing it is when identified faults remain unresolved for an extended period and communication doesn't meet your expectations.
We're sorry to hear about the difficulties you encountered throughout the complaints process, including the missed appointment, delays in resolving the external cable fault and the time and effort required to pursue the matter.
At the same time, we're pleased to hear that the CISAS decision was honoured, that the compensation, credits and refunds awarded were paid, and that you were able to leave the contract without early disconnection fees when the fault could not be resolved.
We appreciate your balanced feedback and your acknowledgement of the eventual outcome, while recognising that the process to reach that resolution fell short of the standard you expected.
If you'd like us to review any remaining concerns, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fQ85ER
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Avoid avoid avoid
Before reading reviews on trust pilot I signed up for virgin media broadband. I told the girl I spoke to to make the switch that I wanted to go to my previous provider and discuss it with them but was worried about losing the installation date that she was offering me so asked could I cancel if I wanted to stay with my current provider, she said of course but made no mention of the fact that they wouldn't be able to quote me a new price if the switch had already been initiated.
After reading reviews on here, literally less than an hour after setting up the switch, I decided I wasn't happy and wanted to stay with my current provider so called Virgin back. The first person I spoke to was clearly English and based in the UK, when I told her I wanted to cancel she said she was passing me through to someone else who was clearly based offshore. It says a lot about a company when their sales staff are UK based while general customer service and cancellations staff are offshore - paying people less to do the grunt work isn't a good look, virgin.
So this girl told me she couldn't find my account and that it wasn't on the system. She sounded like she didn't care at all and began basically laughing at me when she repeated this. I was baffled because I had received a text and email providing my contract so I should have had an account. Eventually she told me it could take 24 hours for the account to show on the system. I hung up on her as she had terrible manners and clearly didn't want to be there - but that's what you get when you pay staff minimum wage, virgin.
I then tried their online chat because in 2026 it should not take 24 hours for an account to be created. The first person I spoke to couldn't find my account and asked did my old account end in 06 - I've never had an account with virgin before this one. He eventually told me he was passing me to the team who could help me and ignored me when I asked had he found my account. He was just passing me to another staff member because he didn't know what to do.
The next girl did find my account but, funnily, not until I told her I'd be going to the ombudsman if they wouldn't let me cancel. Of course she told me that to cancel I had to phone and after this phonecall it was cancelled. I was told that I would receive an email within 24 hours telling it was cancelled but I am yet to receive this, over 24 hours later, so I complained again. The girl told me she had opened a complaint and sent the email to me, telling me it would confirm the account was cancelled and that there was a link in it that I could click on to read all the details of the complaint - neither of these things were true. When I queried this she ended the chat and left. So just constant lies from virgin staff to get rid of customers that they aren't fully trained to help.
Overall, horrific experience and I wasn't even really a customer!!
August 5, 2026
Unprompted review
Reply from Virgin Media
Hi Marianne,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to decide to cancel shortly after placing your order and then encounter difficulties getting clear support. We also appreciate how disappointing it is when you're passed between different teams, receive conflicting information and feel that the process is taking far longer than it should.
We're sorry to hear about your concerns regarding the cancellation process, the difficulty locating your account and the level of service you received while trying to resolve the matter. We understand why this left you with a negative impression before your services had even been installed.
We're pleased to hear that you were ultimately able to arrange the cancellation and receive confirmation that the order had been closed.
If you'd like us to review the concerns you've raised regarding your sales experience and subsequent cancellation, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wf9Xvr
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I am extremely disappointed with my…
I am extremely disappointed with my experience with Virgin Media Business.
I signed a contract for a Gig1 Business broadband service for my business premises at 11 Silver Street, Bedford.
Initially, I was given an installation date of 14 July. Before the appointment, I was informed that my property required a two-stage installation because it was not yet connected to the Virgin network. My installation was then postponed to 29 July.
Just before the second appointment, I received another email stating that my property might not even be serviceable, despite the fact that I had already signed the contract weeks earlier.
Since then, the experience has been unacceptable.
* Two installation dates have been missed.
* Multiple emails have gone unanswered.
* I waited over 30 minutes on the Business support line without anyone answering.
* Live Chat promised a callback within 2 hours, but nobody ever called.
* I eventually had to submit a formal complaint simply to get someone’s attention.
The most frustrating part is not the delay itself. Infrastructure issues can happen.
The problem is the complete lack of communication and accountability. As a business owner, I simply need a clear answer:
Can you provide the service or not?
Instead, I have spent weeks chasing updates while receiving little or no meaningful communication.
At the time of writing this review, I am still waiting for a proper resolution.
I hope Virgin Media Business will finally take ownership of this case and either provide a confirmed installation date or allow me to cancel the contract without penalty.
August 5, 2026
Unprompted review
Reply from Virgin Media
Hi Nail,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to arrange a business broadband installation and then experience multiple delays, missed appointments and uncertainty about whether the service can be provided at your premises. We also appreciate how important reliable communication is when you're running a business and relying on a confirmed installation date.
We're sorry to hear that you've had to chase updates through multiple channels, wait for responses that didn't arrive, and ultimately raise a formal complaint to seek clarification. We understand why the lack of clear communication and accountability has left you feeling disappointed with your experience so far.
If you'd like us to review the concerns you've raised regarding your installation, complaint and serviceability checks, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3UeTEkY
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Yet another followup ....again my…
Yet another followup ....again my brother in law received yet another letter from virgin media on 22.07.26 alleging he now owes more money .Despite phoning the company:s complaint line I was passed onto through to a company midas's payment,who kept me on the phone with numerous holds during the call for 45 minutes could not resolve the problem
Seems the recent fine from OFCOM of £25,000,000 as had no effect OFCOM and Dept of trade and industry and NCA need to instigate action now!!!Total scam avoid at all cost!!!!
August 5, 2026
Unprompted review
Billed me wrongly when I left moved…
Billed me wrongly when I left moved houses despite providing all necessary information. Took me months before I could get it resolve after it already crashed my credit rating
April 30, 2026
Unprompted review
Reply from Virgin Media
Hi Awhy,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to continue receiving charges after moving home, particularly when you've already provided the information required. We're sorry to hear that this experience left you having to spend months trying to get the matter resolved and that it has left you with such a negative impression of Virgin Media.
If you're moving home, you can find information about the moving process and available options here:
👉 https://bit.ly/4fH2r7K
If you'd like us to review the concerns you've raised regarding your billing and account history, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4w8uUby
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I've been with Virgin media for over 15…
I've been with Virgin media for over 15 years. The last few years the WiFi has been terrible especially around school holidays. As everything now seems to require a mobile phone app. Virgin network has not kept up to date and constantly does not work.
If you are looking for a broadband/WiFi provider then do not get Virgin
August 5, 2026
Unprompted review
Reply from Virgin Media
Hi Andy,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when your WiFi isn't performing as expected, particularly as more day-to-day services and applications rely on a stable internet connection. We also appreciate how disappointing it is when you've been a customer for over 15 years and feel that the service has not met your expectations in recent years.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4fQZ5xH
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3Rx0q4Z
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I rarely leave negative reviews
I rarely leave negative reviews, but I feel compelled to share my experience with Virgin Media.
I have been without a reliable broadband service for an unacceptable length of time, despite repeatedly reporting the issue and spending countless hours trying to get it resolved. As someone who is self-employed, reliable internet is not a luxury; it is essential to my livelihood.
Because of this prolonged outage, I have had to spend additional money on mobile data simply to stay connected. Even worse, I lost paid work facilitating the Clap Academy AI Summer Camp because I could not rely on my broadband connection, and the work had to be given to someone else. This has resulted in genuine financial loss on top of the stress and inconvenience.
The most disappointing aspect has been the lack of an effective resolution and communication! I am having to chase and still nothing. I have completely lost confidence in Virgin Media and can no longer justify paying for a service that has consistently failed to deliver.
I have now formally requested to leave my contract without penalty, receive a refund for the period I have been without service, be reimbursed for my additional expenses, and be fairly compensated for the financial impact this failure has had on my business.
In this day and age nobody should be left in this situation for a day, talk less off weeks!
I sincerely hope Virgin Media takes this complaint seriously and resolves it promptly, because no customer should be left in this position.
July 20, 2026
Unprompted review
Reply from Virgin Media
Thank you for your review Funmi, we're very sorry to hear about broadband issues and that it's still ongoing despite reporting it to us. We'd like the opportunity to look into your concerns, but unfortunately we're unable to on this platform. Please get in touch using one of the following methods so we can help:
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/3UcGZiu
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4fTUURO
Ben was polite professional…
Ben was polite professional and a pleasure to have in my home. Took the trouble to explain what he was doing and why. Cannot praise him highly enough beat wishes Paul Williamson
August 4, 2026
Unprompted review
Reply from Virgin Media
Thank you for your review Paul, and we're pleased to hear that Ben took the time to explain the work being carried out and that he made such a positive impression. Thank you for taking the time to share your experience, and for choosing us.
Excellent experience
Excellent experience. I know VM often get poor reviews and I wanted to give an honest review following my recent experience. I have been a broadband and landline customer for over a decade and service has always been pretty good with great internet speeds. Recently my Hub 4 router was overheating and the light no longer functioned. Old age I think. It still mainly worked, but had some intermittent faults. I called VM and after a bit of thinking and checking with the manager, the friendly and helpful assistant ordered me a new Hub 5 router and said it would arrive in about 5 working days. 2 days later it arrived! I plugged it all in and after about 10 minutes of it finding the network and updating itself, it is really excellent. Their Virgin Media Connect app is also a really useful tool. I pay for 1 gig broadband as my family and I are big users and love gaming and films, etc. I am measuring about 1150Mbps down and 105Mbps up for hard wired ethernet connections and around 700 and 105 respectively over their WiFi 6. I am delighted with this outcome which I regard as exemplorary customer service. Well done and thank you VM!
July 30, 2026
Unprompted review
Reply from Virgin Media
Hi and thank you for taking the time to share your experience with us. We're pleased to hear you've enjoyed reliable service for over a decade and that your Hub 5 replacement arrived sooner than expected. It's great to know the upgrade was easy to set up and that you're seeing excellent speeds across both wired and WiFi connections. Thanks again for choosing Virgin Media and enjoy your new Hub 5!
Money grabbing poor service, liars
Awful, just awful. I am so glad I’m at the end of my contract so I can change. They’re liars, had a dispute on my bill. Changed my package and signed a new deal so they charged me package changing fees which was never mentioned in the original call, phoned to deal with it and they said “they’d remove it and they charged in error”, nope it was still there and then they cut off my internet during the dispute and added a late charge. So many sneaky charges they add on. Booster box, they’ll add a fiver a month on your bill. No one knows anything. They couldn’t pay me to stay with them. As Ofcom don’t deal with individual cases anymore, good luck getting anywhere. DON’T get fooled. Wolf in sheep’s clothing
July 31, 2026
Unprompted review
Reply from Virgin Media
Hi Michael,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when you're trying to resolve a billing dispute and feel that the information you've been given doesn't match the charges on your account. We also appreciate how disappointing it is when additional charges are applied during an ongoing dispute, particularly when you're expecting a resolution and instead find yourself facing further issues.
We're sorry to hear about your concerns regarding package change charges, late payment fees, service restrictions and the support you've received while trying to get these matters resolved. We understand why this has left you with a negative impression of Virgin Media and why you've decided not to continue beyond the end of your contract.
You can find information about understanding your bill, payments, credits and charges here:
👉 https://bit.ly/3TYiFAV
If you've noticed charges on your account that you weren't expecting, you can find more information here:
👉 https://bit.ly/4fFoMCD
If you'd like us to review the concerns you've raised regarding your package, billing and account, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3TX7Oam
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I been l with virgin media for 15 years…
I been l with virgin media for 15 years and every year it got more expensive while new customers got all the best deals so on my renewal i told them I want the same deal they refused to give me, they told me they can only give it me for 38 pound, on a online chat thats the cheapest deal, then online on my account was 32 pound the cheapest deal and when I phone them they said 29 pound is the cheapest deal, so I left them and joined a new company and a few weeks later they said they can give me for 19 pound 🤣 after I left and joined a new company, who ever is in charge of your sales team they need to be sacked because they are idiots.
August 5, 2026
Unprompted review
Reply from Virgin Media
Hi Lee,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it can be to feel that the options available at renewal don't reflect your loyalty after 15 years as a customer. We also appreciate how frustrating it is to receive different pricing information through different channels, only to later discover lower offers after you've already made the decision to leave.
We're sorry to hear that this experience has left you feeling undervalued and ultimately led you to switch providers.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/4pZZdzM
If you'd like us to review the concerns you've raised regarding your renewal experience, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/45FkLIt
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I called virgin media
I called virgin media yesterday in order to remove the movie channels from my package since the movies are outdated and of no interest to me any longer .I was passed on to a person who said by removing the movies from my package it will be costing me an additinoal £45 but she can transfer me to the retention section since they can reduce the cost . So I was transferred to this other team and they put me on a long hold to look for a package to suit me I was about to cut off the call because I thought I was disconnected but she came back and although I could hear her loud and clear she keep saying are you there sir are you still there and she said she call me back .
She called me back and said she is recording the conversation which I had no problem with and I suspect the reason she had to act that she can't hear me was she wanted to call back so that she can record the conversation.
After all, she said by changing my package it is going to cost an additinoal £80 and if not happy I can be transferred to her manager.
At that point I knew they are not going to do anything and by talking to the manager the cost may increase again. The higher up the chain apparently the cost goes up instead of down.
I asked her to forget about my request I will carry on paying till my contact ends in 14 months time but I will end my services with them for good .
Very disappointed that wasted my time , not surprised that recently they have been fined for frustrating customer when they want to move or make changes .
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Mory,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're looking to make a simple change to your package and feel that the available options don't meet your expectations. We also appreciate how disappointing it is to spend time discussing your account, only to feel that the outcome doesn't reflect the changes you wanted to make.
We're sorry to hear that your experience has left you feeling dissatisfied and that you've decided not to continue your services beyond the end of your current contract.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/4xrjwZz
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/4xj5XuO
If you'd like us to review the concerns you've raised regarding your package and recent contact with our teams, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fGqAvm
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Would give them zero stars.
Would give them zero stars.
There are over 100 people without fibre connection in my area, they have lied to me about when it will be reconnected, and are lying to everyone else about what the problem is.
They even tried to charge me extra for sending an engineer out to fix their outage, which they've actually admitted is their issue to me, but their website says no issues.. No idea when I'll be up and running again.
Scoundrels. The company should be prosecuted
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Stuart,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be without your fibre connection, particularly when the outage is affecting multiple customers and you're looking for clear updates on when services will be restored. We also appreciate how disappointing it is when information you've received doesn't match your expectations and you're left uncertain about the progress of a resolution.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for broadband and WiFi issues here:
👉 https://bit.ly/4yXBc09
If you'd like us to review your concerns regarding the outage, engineer visits and the support you've received, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/45rti1T
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Constant internet drop outs
Constant internet drop outs. Internet goes for days or weeks at a time and they dont pay compensation. They wont let you leave you contract early without a huge fee even tho they aint providing what your paying for. With all the problems i asked them to cancel my contract with no fees dues to all the problems. They then did cancel it and put a £375 leaving fee on my account total scum bags. They also wont provide you with a Deadlock letter no matter how many times you ask them. Price goes up every year for a worse service avoid at all cost
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Dean,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience repeated connectivity issues, particularly when they leave you without service for extended periods of time. We also appreciate how disappointing it is when you're reviewing your options and have concerns regarding compensation, contract cancellation and early disconnection charges.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for broadband and WiFi issues here:
👉 https://bit.ly/4haXcOQ
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/4pUMKgG
You can also find information about Early Disconnection Fees here:
👉 https://bit.ly/3RTcZYm
If you'd like us to review the concerns you've raised regarding your service, contract and account, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4ha9p6p
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Rather leave then deal with customer services again
Having been with Virgin Media for 30-years since it was NYNEX I have decided to leave them. My contract is up in November and the thought alone of having to negotiate a new contract with the horrendous beyond comprehension customer services gives me chills. Its the absolute stuff of nightmares dealing with them. BT Openreach has just gone live on my street and I've signed a new deal with EE for much much faster speeds of 1.6gb for much much cheaper with no mid contract price rises.
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Peter,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it must be to decide to leave after 30 years with Virgin Media, dating back to the Nynex days. We also appreciate how frustrating it is when the prospect of discussing a new contract leaves you feeling that the process will be difficult and time-consuming.
We're sorry to hear that your experience with our customer service teams has left you with such a negative impression after so many years as a customer.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/4z3nZTO
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/4zgUcXZ
If you'd like us to review the concerns you've raised regarding your experience, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3S9RQJw
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback and for your many years with Virgin Media.
Frustrating
Frustrating. I've been with this company for 30 years and the service has been fine. The problem comes when you have to contact them. I've spent hours over the years trying to deal with a human capable of a conversation. Overpricing and lack of communication are my
reasons for leaving. It seems that they would rather argue that come up with a
solution.
Update. I followed Virgin's advice and rang the number. A robot answered for another run around. Eventually I got through to a person who was just as unhelpful.
Won't recognise me email.
Claims to send a link to that email but does not.
Won't recognise my memorable word.
Ask me to go on virgin media app. I need my email that they don't recognise
A password that they don't recognise.
And a memorable word that they don't recognise to reset.
Catch 22 stupidity!
The helpful number was every bit as unhelpful as any other virgin number. I don't think they deserve a one star. Pathetic.
August 4, 2026
Unprompted review
Reply from Virgin Media
Hi Gary,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We're pleased to hear that you've generally found the service reliable over the past 30 years. However, we understand how frustrating it can be when you need support and feel that contacting us takes longer or requires more effort than expected. We also appreciate your concerns regarding pricing and communication, and we're sorry to hear that these issues have led to your decision to leave.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/45FpJVA
If you're considering your options, you can find information about leaving Virgin Media here:
👉 https://bit.ly/3RTd3Y6
If you'd like us to review the concerns you've raised, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/45FpKJ8
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback and for your many years with Virgin Media.
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