Have tried all day to speak to a human instead of the bot which is useless. Virgin media sent me a message offering a free upgrade from hub 3 to hub 5 . Details on how to apply in my email but noth... See more
Company replied
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What people talk about most
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Oh my goodness here we go again. Received an email on 6th June to say our broadband would stay the same price until August 2027 and no need to get in contact with them. Then Received a text message to... See more
Company replied
The chat on their app is horrendous it disconnects you when your phone screen goes inactive or if you switch to another app while you're waiting for a reply . And you can't pick up where you left of... See more
Company replied
After 7 years with Virgin media I finally left, after they attempted to virtually double my broadband bill. Each contract end, having the same conversation and fight to get a reasonable price when t... See more
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Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0345 454 1111
- www.virginmedia.com
1.5
Bad
106K reviews
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0/5 if possible…
I have been a Virgin Media customer for three years and recently experienced weeks of intermittent broadband, forcing me to use my mobile hotspot to continue working from home.
What happened next was even more concerning. Engineers attended my property before I had even raised my complaint and informed me that my connection had apparently been sharing a cable with my neighbour. While carrying out the work, they entered my property and dug up my monoblock driveway without my knowledge or permission. I only discovered what was happening after hearing drilling outside. By then, the work had already started. They also installed a new external box, damaged brickwork and interfered with cables attached to my property.
I raised a formal complaint on 21 July and was promised a response within 48 hours. This then became 72 hours and later 7 days. Despite chasing the complaint again, I have still received no response over two weeks later.
I’m extremely disappointed by both the service and the way this complaint has been handled. The lack of communication, accountability and respect for my property has been unacceptable. I hope Virgin Media now investigates this properly and puts things right.
July 21, 2026
Unprompted review
Reply from Virgin Media
Hi Stacey,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience intermittent broadband issues, especially when you're relying on your connection to work from home. We also appreciate how concerning it is when work is carried out at your property and you're unhappy with the communication surrounding it.
We're sorry to hear about the concerns you've raised regarding the work completed, the impact on your property and the delays you've experienced in receiving a response to your complaint. We understand why this has left you feeling disappointed.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/3TEHxNY
If you'd like us to review the concerns you've raised regarding your broadband service, property works and complaint handling, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4heljw3
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I do not know where to begin
I do not know where to begin. We have been loyal customers for over 20 years and decided to move to Sky because of poor customer service and outdated equipment. Since deciding to leave, we were cut off with absolutely no notice and in trying to resolve the situation having encountered a culture of blame within virgin media, a lack of willingness to pass on an issue to managers and inability to re reconnect our service without making us commit to a further 24 month contract. I have literally spent over 7 hours on the phone to them to trying to resolve the issue and no further forward than I was at the outset.
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Ellen,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it must be to decide to leave after more than 20 years as a customer and then experience issues with your services during the transition. We also appreciate how frustrating it is to spend significant time trying to resolve a problem, particularly when you feel that progress isn't being made and your concerns aren't being escalated appropriately.
We're sorry to hear that your experience has left you with such a negative impression after many years with Virgin Media.
If you're considering leaving Virgin Media, you can find information about the cancellation and switching process here:
👉 https://bit.ly/4hMbSEb
If you'd like us to review the concerns you've raised, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4hKjuaj
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Not even 1 star.
Not even 1 star.
Cant get online.
Complkcated dumb questions sending me back to square 1.
Useless.
AND I AM STILL PAYING FOR A USELESS SERVICE I CANNOT ACCESS
Totally fed up
August 2, 2026
Unprompted review
Reply from Virgin Media
Hi Susan,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when you're unable to access your services and feel stuck in a cycle of troubleshooting without getting the resolution you're looking for. We also appreciate how disappointing it is to continue paying for a service that you feel you can't use.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4q039Rc
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4pUBEbz
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Harassment
Harassment. Utter Harassment all the time. Last month they called me 5 times a day everyday. And when they finally got through nothing but today took the cake.
I dont know when "no." Stopped becoming a full sentence and started becoming them "please continue even tho ive just told you I dont want it." But ive had enough. When I say no I mean fluffin no. Leave. Me. Alone.
You bunch of vultures.
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Laura,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be to receive repeated sales calls, particularly when you've made it clear that you're not interested. We're sorry to hear that this has left you feeling harassed and frustrated.
If you'd like to update your marketing preferences, you can do so through My Virgin Media:
👉 https://virg.in/myVM
Then go to:
Account settings > Marketing preferences > Edit my preferences
Please note that changes can take up to 28 days to take full effect.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4hMUmQj
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Worst provider in UK
Worst provider in UK
Paying £50, a month for internet that always dropped daily can't wait to leave
Only with them as only provider with somewhst decent speed in my area
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Ciara,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience daily connection dropouts, particularly when you're paying for a service that you expect to be reliable. We also appreciate how disappointing it is when you feel your options are limited by the providers available in your area.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4boVZ2L
If you're considering leaving Virgin Media, you can find information about the cancellation process here:
👉 https://bit.ly/4w5tONK
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wWxVx3
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
So far, so good!
Well, it appears I am going to go against the common consensus here and say, Virgin Media used to be the pain of my life. Terrible broadband service and an even worse customer service experience when you call them. HOWEVER! Not anymore. The last few years of being with Virgin Media has been nothing but almost perfect! The fastest and best broadband service I have ever had with only one occasion where it went down but was rectified fairly quickly. TV service, the same, great with only one outage that again was rectified almost fairly quickly. Trust me, I will be back here swiftly with one star if they go back to their old ways. But for now, very happy with them.
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Michael,
Thank you for taking the time to leave a review.
We're delighted to hear that your experience with Virgin Media has improved so significantly over the years. It's great to know that you've been enjoying fast, reliable broadband and TV services, with any issues you've experienced being resolved quickly.
We especially appreciate your honesty in recognising that your earlier experiences weren't always positive and we're pleased to hear that your recent experience has restored your confidence in our services.
Thank you again for sharing your feedback and for continuing to choose Virgin Media. We hope your services continue to perform as expected.
No loyalty to customers double up prices constantly ringing you and laugh when they wake you up daily when you explain you work nights
Worst customer service no point trying to get through never speak to real person and when you do no answers just scripted reply . Once a customer no longer cared about
July 28, 2026
Unprompted review
Reply from Virgin Media
Hi Billy,
We're sorry to hear about your friend's experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be when repeated sales calls continue after requests for them to stop, particularly when they impact work and rest patterns. We also appreciate how concerning it is when a contract ends, monthly charges increase, and you're waiting for a response while dealing with a change in personal circumstances.
You can view the latest offers available to existing customers here:
👉 https://bit.ly/4wDrA9h
If your friend would like to update their marketing preferences, they can do so through My Virgin Media:
👉 https://virg.in/myVM
Then go to:
Account settings > Marketing preferences > Edit my preferences
Please note that changes can take up to 28 days to take full effect.
If you'd like us to review the concerns raised regarding the account, pricing and support received, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wDr7E6
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Needed to set up direct debit again and…
Needed to set up direct debit again and make a payment. Sneha did everything perfectly and made sure all my questions were answered. Thank you very much 🫶🏻
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Sobi,
Thank you for taking the time to leave a review.
We're delighted to hear that Sneha provided such a positive experience. It's great to know that she was able to help you set up your Direct Debit, process your payment and ensure all of your questions were answered.
We'll be sure to pass your kind feedback on to Sneha and her management team, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience and for choosing Virgin Media. 💜
Virgin Media 💩
Virgin Media 💩. 28 hours without internet , tv, Wi-Fi or landline phone. Try to speak to someone? You stand more chance of speaking to The Pope.
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Robert,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be without your broadband, TV, WiFi and landline services for such an extended period. We also appreciate how disappointing it is when you're trying to get updates or support and feel unable to speak to someone directly.
If you're experiencing service issues, you can check for known faults and outages in your area, as well as run diagnostics on your services, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for broadband and WiFi issues here:
👉 https://bit.ly/4hNztEB
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fE5CNu
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
So far so good the speeds are fantastic…
So far so good the speeds are fantastic and I’m very happy of the engineer who explained everything to me that I needed to know on how to use the box and for the salesperson who introduced me to Virgin media
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Michael,
Thank you for taking the time to leave a review.
We're delighted to hear that you're enjoying the fantastic speeds and that your experience has been positive so far. It's great to know that the engineer took the time to explain everything you needed to know about your new equipment and that the salesperson helped make the switch to Virgin Media a smooth one.
We'll be sure to pass your kind feedback on to the teams involved, as recognition like this is always appreciated.
Thank you again for sharing your experience and for choosing Virgin Media.
This company does not appreciate that…
This company does not appreciate that people may have a change of circumstances. Also their complaints process is not fit for purpose because they will not answer your email fully and delay replies.
If you try to leave they will make it as difficult as they can. After asking me three times what my address will be I gave up telling them I am travelling with no fixed address!
If I could give zero stars I would
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when your circumstances change and you feel that the options available don't meet your needs. We're also sorry to hear about your concerns regarding the complaints process, response times and your experience when trying to leave Virgin Media.
If you're considering leaving Virgin Media, you can find information about the cancellation process and available options here:
👉 https://bit.ly/4fBH9IH
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4z29fVk
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Absolutely shocking experience
Absolutely shocking experience, to much to put to even no where to start, but avoid avoid avoid at all cost go with anyone but these
July 31, 2026
Unprompted review
Reply from Virgin Media
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/3TvQM36
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4bnVUwf
On renewing my contract they offered…
On renewing my contract they offered Netflix as part of the deal.
Turns out I have to join and pay £5.99 per month. Would not have renewed now I have to wait until contract is finished. I tried phoning 150 and it didn't connect, so I tried the other number and went around in circles then waited for 10 mins to talk to someone. I gave up in the end.
July 6, 2026
Unprompted review
Reply from Virgin Media
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/45Efdho
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4xlyUXi
Clowns
Avoid, avoid and avoid again. I’ve been without internet access since 22 June 26 and, to this day, they’ve been unable to fix the fault or even pinpoint the problem. They’ve sent three engineers so far, and none of them has done anything to resolve the issue. There’s no communication with them; you have to chase them up yourself, and there’s no information on how things are progressing or what steps will be taken next. Despite this, they’re still charging me as if everything were perfectly fine. I wouldn’t recommend them even to my worst enemy.
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi Greg,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be without internet access for such an extended period, particularly after multiple engineer visits and with the issue still unresolved. We also appreciate how disappointing it is when you're having to repeatedly chase for updates and feel that there's a lack of communication regarding the progress of the fault.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/3Se7t2B
If you'd like us to review your concerns regarding the ongoing fault, engineer visits and billing, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wy0MHx
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
This was the 2nd time ive been with…
This was the 2nd time ive been with Virgin for BB and TV.
They spoilt it the first time by being obstructive when i cancelled. This time around. I found the Virgin box slow. We used our fire TV and only the Virgin box when we really has to. I never seemed to be able to do anything useful with the App. When i cancelled i was not on this occasion plagued by phone calls. However they wanted their gear back thats fine. But 'Yodel'. I tried to get in touch with Virgin. I would rather recycle the stuff myself. Or pay for the postage myself so as i can post it at a Post Office. I tried to get through to Virgin to ask if i had an alternative as far as postage goes. I kept getting stuck at the 'Chatbot'. I dont think Virgin realise or any company in fact how much the paying public detests 'Chatbots'. My problem with Yodel its in all the places in Plymouth that i would not choose to visit. Also as my deal came to end the £75 pm i was paying became £175!! I now have EE which i was easily able to self install and the box is fit for purpose. I really really think Virgin is not in touch with its users.
July 19, 2026
Unprompted review
Reply from Virgin Media
Hi Andrew,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when equipment return options don't fit your circumstances, particularly if your local return locations aren't convenient. We also appreciate your concerns regarding the use of chatbots when you're trying to discuss specific account queries with a member of the team.
We're sorry to hear that the TV service and app didn't meet your expectations, and that your experience at the end of your contract has left you with a negative impression of Virgin Media.
If you're returning equipment, you can find more information about the returns process here:
👉 https://bit.ly/4g8Hy5t
You can also find information about leaving Virgin Media here:
👉 https://bit.ly/4g6CJcW
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4g7UxV0
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Excellent service
Excellent service - good communication - customer focus engineers - polite and professional approach -
Please pass my thanks to the south east Team Renato and Jack and their manager Torrin
August 3, 2026
Unprompted review
Reply from Virgin Media
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear about your positive experience with Renato and Jack from our South East team. It's great to know that they provided excellent service and made such a positive impression.
We'll also make sure your thanks are passed on to their manager, Torrin, as recognition like this means a great deal to our teams.
Thank you again for sharing your feedback and for choosing Virgin Media.
Stuck in purgatory whilst I did my own IT support
I switched broadband contracts to Virgin on Monday 11am - this was the moment the engineer left after installing a brand new system at my business. It was 12noon 6 days later before broadband service actually began working - a whole business week of trading suspended. This was excruciating, damaging and exhausting. 17 phone calls to Customer service were shocking. Scripted and un-intuitive - no desire to genuinely help.
3 separate engineers visited, one of which didn't follow up comms twice.
The whole week was stuck in purgatory whilst I did my own IT support, awaiting for whichever department fancied owning up to the problem and taking responsibility to fix it.
July 27, 2026
Unprompted review
Reply from Virgin Media
Hi Andi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience a delay in getting your broadband service up and running, particularly when it impacted your business operations for almost a full working week. We also appreciate how disappointing it is to spend significant time contacting multiple teams and accommodating several engineer visits while trying to get the issue resolved.
We're sorry to hear that your experience with the installation process and customer support has left you feeling that ownership and communication were lacking throughout the journey.
If you'd like us to review the concerns you've raised regarding your installation and service activation, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4yOVOaV
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I can’t even begin to describe how…
I can’t even begin to describe how dreadful my experience with Virgin Media has been. I signed up for a new fibre package and they reassured me that my building is connected to fibre. It isn’t, and I spent 4 and a half hours talking to customer service. They kept passing me to new people who just kept telling me to turn off my hub and wait 30 minutes. One person completely lied to me and said that they had sent a signal to my hub and could see that my hub had received the signal and responded—except my hub wasn’t actually plugged in to either power or the cable at that point. When I finally got to someone who could cancel my account I was told that my final bill would be £69, even though I was well within the cooling off period (it was the first day of my contract and I had been missold service they were not able to provide). The customer service department knows absolutely nothing and often actively lie if they don’t know the answer. One person told me I couldn’t cancel until after trying the service for 30 days; another claimed to be performing tests on my hub when it wasn’t plugged in. It feels like the customer service department doesn’t actually have access either to your account or any ways to view, remedy, or respond to any issues that you are having, and I can’t help but believe that the call centre is just an attempt to create an illusion of support until people give up and move on. I can’t urge people enough to go elsewhere for their broadband. Virgin Media cannot provide the service they offer and should be better regulated.
July 31, 2026
Unprompted review
Reply from Virgin Media
Hi Allan,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to sign up for a new service expecting it to be available at your address, only to encounter issues from the outset. We also appreciate how disappointing it is to spend significant time contacting multiple teams, receive conflicting information, and feel that your concerns haven't been addressed in a clear and consistent way.
We're sorry to hear that your experience has left you feeling dissatisfied with both the installation process and the support you've received while trying to resolve the matter.
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4pToVpn
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
I have never had such a bad experience…
I have never had such a bad experience been with them since February all I have had is buffering everything shutting down multiple times a day and they can't sort it please avoid
February 12, 2026
Unprompted review
Reply from Virgin Media
Hi Lisa,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience repeated buffering and service interruptions, particularly when they're affecting your day-to-day use of the service. We also appreciate how disappointing it is when these issues continue over an extended period and you feel they remain unresolved.
If you're experiencing connectivity issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4xcjKmV
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4hJDRV4
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
Avoi avoid avoid
Avoid avoid avoid ,dont go with them ,their servers are a joke on big money ,please take my adice guys ,their 5 star reviews are from them ,dont bother
August 2, 2026
Unprompted review
Reply from Virgin Media
Hi Cristian,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when your service doesn't meet your expectations, and we're sorry to hear that this has left you with such a negative impression of Virgin Media.
If you're experiencing connectivity or performance issues, you can check for known faults and outages in your area, as well as run diagnostics on your broadband and WiFi connection, using our Service Status Checker:
👉 https://virg.in/servicechecker
You can also find help and troubleshooting advice for slow broadband and WiFi performance here:
👉 https://bit.ly/4xg4NAk
If you'd like us to review your concerns further, please get in touch using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4haWO2X
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for your feedback.
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