We signed up with Virtual Headquarters last year and it’s been a great experience from day one. The team is professional, responsive and always polite. Whenever post comes in, we get a friendly email... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Emma and in particular has been amazing in answering questions regarding applying for the virtual office and the process . She advised promptly every step of the way and was so helpful . I know i cou... See more
Company replied
We are about to renew our virtual office package for our 4th year. It's perfect for what we need as a business that has moved from a traditional office setup to a home based one. Creech Castle is not... See more
Company replied
We moved our registered company address to Virtual HQ and have been so impressed with the service and their virtual office rates. The reception at Blackwell House are professional and efficient. Any... See more
Company details
Written by the company
Virtual HQ are the leading independent provider of virtual office solutions in the UK. Enjoy the benefits of a physical office, without breaking the bank. Watch your company grow and reap the rewards, as well as accessing one of the largest virtual office networks in the UK, offering premium services in prominent locations. At Virtual HQ, it's not just about keeping up appearances - it's about helping your business work harder. And we know how to work up a sweat.
Contact info
Baldwin Street 27-29, BS1 1LT, Bristol, United Kingdom
- 03301599894
- sales@virtual-headquarters.com
- www.virtual-headquarters.com
4.6
Excellent
389 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy repeat client
Good, friendly customer service team, always happy to help, central office location and ticks the boxes for the services we require for our business. We have been with Virtual Headquarters for a few years now.
October 24, 2025
Unprompted review
Reply from Virtual Headquarters
Thank you very much for your kind review and for being a valued client over the past few years.
We’re delighted to hear that our customer service team has been friendly and helpful, and that our central office location continues to meet your business needs. It’s always wonderful to know that we’re providing the services that make a difference for our clients.
We truly appreciate your loyalty and look forward to continuing to support your business.
Complete Failure
Failed to scan or relay mail sent to my office for at least six months, only discovered when I collected it myself.
Using this service caused actual damage to my business due to their abandonment of duties, and when confronted with the complaint and evidence, were unapologetic and blamed the staff at the address, who Virtual-HQ only has some sort of arms-length agreement with.
Receiving any compensation was like pulling teeth, let alone an apology.
Parted ways, would not use again.
October 20, 2025
Unprompted review
Reply from Virtual Headquarters
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the difficulties you experienced and understand how frustrating this situation must have been for you.
The issue arose at the location you were using, and we worked closely with our partner team there to investigate and address the problem as quickly as possible. As soon as we became aware, we took steps to resolve the matter and provide appropriate compensation. While we regret that the process did not meet your expectations, it was never our intention to cause any disruption to your business.
We take feedback like this very seriously and are reviewing our processes to ensure communication and service reliability are improved going forward.
We sincerely wish you all the best in your future endeavours.
RECENTLY JOINED AND THE SERVICE…
RECENTLY JOINED AND THE SERVICE COMPARED TO REGUS HAS BEEN MUCH SIMPLER AND MUCH MORE FRIENDLY
October 17, 2025
Unprompted review
Reply from Virtual Headquarters
Thank you very much for your kind feedback.
We’re delighted to hear that your experience with Virtual Headquarters has been simpler and friendlier compared to other providers. Providing an easy and welcoming service for our clients is very important to us, so it’s wonderful to know this has been reflected in your experience.
We truly appreciate your support and look forward to continuing to assist you.
Excellent Service!
Excellent Service. Easy process to join. Staff are friendly and answer any queries quickly. Nothing is too much trouble. Thank you! I would definitely recommend.
September 5, 2025
Unprompted review
Reply from Virtual Headquarters
Thank you so much for your kind words! We're thrilled to hear that you found the joining process easy and our team helpful and friendly. Providing excellent service and support is always our top priority, so it’s wonderful to know that it made a difference for you. We truly appreciate your recommendation and look forward to continuing to support you!
Easy and reactive
Easy and reactive. After 3 or 4 years, we had no issues and professional contact.
August 16, 2025
Unprompted review
Reply from Virtual Headquarters
Thanks so much for sharing! We look forward to continuing to support your business. 🤝
I had a great experience with Josh and…
I had a great experience with Josh and Abi. They were fantastic from start to finish—always friendly, quick to answer any questions, and made the whole process as seamless and stress-free as possible. Couldn’t have asked for better support! Thanks again, guys.
August 8, 2025
Unprompted review
Reply from Virtual Headquarters
Thanks for your review Johnny and for highlighting the staff members who made a real impact on the experience for you! Great to know we have supported. 🙌
Five years and counting
We have been with Virtual Headquarters for 5 years, just about to enter our sixth year, and we are very pleased with the service they offer. It was very straightforward to set up, and it's easy to manage. It's a perfect way to maintain professionalism whilst working primarily from home.
August 13, 2025
Unprompted review
Reply from Virtual Headquarters
Thanks for being a longstanding customer with us Kathryn! It's great to hear you're so happy with the service. 😊
Great service, lovely office
Really helpful and friendly team, lovely office space (for when we use it) and very reasonably priced.
They have made our lives easier and quicker and whenever we have had a question, answered it promptly and resolved it.
The off site team and the in office team are brilliant and we have renewed our lease with them year on year.
August 12, 2025
Unprompted review
Reply from Virtual Headquarters
Thanks so much for the wonderful feedback Nicholas! We're really pleased to be supporting you and your business year on year. ⭐
'Highly Recommended'
Thank you Josh and Virtual HQ.
I recently signed up with Virtual HQ to maintain an address for my recently founded company. This
The response was instant when I made the enquiry and Josh got the job done with no complications.
Highly recommended!
July 21, 2025
Unprompted review
Reply from Virtual Headquarters
Thank you so much for the great review! We're thrilled to hear that you had a smooth and efficient experience with us. Josh will be especially pleased to know his support made a difference. We’re proud to be part of your new company’s journey and are here whenever you need us. Wishing you every success with your business!
Freedom from a physical office.
I converted to a virtual office a couple of years ago and it has really worked for me. I do not have any surprising bills or maintenance issues.
I can still hold meetings, collect my post and even meet for coffee.
Most important for me was I do not feel that I have to go to a physical office just because of the huge rent I was paying each month.
July 24, 2025
Unprompted review
Reply from Virtual Headquarters
Thanks so much for the great feedback! We're really glad to hear that switching to a virtual office has worked so well for you. No surprise bills, no maintenance hassles—and still all the essentials like meeting space, post collection, and a good coffee when you need it. It’s great that you’ve found the freedom and flexibility you were looking for. We're happy to have you with us!
Great experience with Virtual HQ
Our experience with Virtual HQ has been very positive, thanks to their excellent service and reliable support. We’re pleased to renew our contract for a second year and look forward to continuing the partnership.
July 23, 2025
Unprompted review
Reply from Virtual Headquarters
Thank you so much for your kind words and for taking the time to share your experience with Virtual HQ. We're thrilled to hear that our service and support have met your expectations. It's a pleasure to have you with us, and we’re delighted that you’ve chosen to renew for a second year. We truly value your partnership and look forward to continuing to support your business!
We signed up with Virtual Headquarters…
We signed up with Virtual Headquarters last year and it’s been a great experience from day one. The team is professional, responsive and always polite. Whenever post comes in, we get a friendly email without delay. The service has been smooth and reliable throughout. Highly recommended for anyone needing a dependable virtual office setup.
July 14, 2025
Unprompted review
Reply from Virtual Headquarters
Thank you so much for the fantastic feedback! We're delighted to hear that your experience with Virtual Headquarters has been smooth and reliable from the start. It's great to know our team's professionalism, responsiveness, and friendly service have made a positive impression. We truly appreciate your recommendation and look forward to continuing to support your business!
Excellent service and fair price
Just about to renew my contract for another 12 months, as the experience and service have been excellent. Works perfectly for me, at a far price.
June 13, 2025
Unprompted review
Reply from Virtual Headquarters
Thank you so much for your kind words and continued support! We're thrilled to hear that you've had an excellent experience with us and that everything is working perfectly for you. It means a lot to know you find value in both our service and pricing. We’re excited to have you on board for another 12 months and look forward to continuing to support you!
An Easy Renewal
We have just renewed our contract with Virtual Headquarters for a second year. Our experience has been very good in all aspects. The quality of the offices and service has been excellent. Very happy to continue with them.
June 9, 2025
Unprompted review
Reply from Virtual Headquarters
Thank you so much for your positive review and we really appreciate you taking the time to share your experience!
It means a lot to us to know that you’re happy with the service, and we’re glad we could meet your expectations. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thanks again for your support!
Ripped off.
I completed their online form to open up a Virtual Office and had to pay them £64.78 up front. I supplied them with the relevant ID and my company registration number. Bearing in mind that I have two other virtual offices across the country in the same Limited company name and, had supplied the same ID information to them, I received a reply informing me that the information supplied was unacceptable and therefore would not allow me to set up with them. They would not give me a reason why and therefore, I asked for a full refund of £64.78. All they refunded was £28.88.
This to me seems like a scam!!!!
Would I recommend them; not a chance.
June 5, 2025
Unprompted review
Reply from Virtual Headquarters
We’re really sorry to hear that you were disappointed with your experience, and we truly appreciate you taking the time to share your feedback.
We completely understand how frustrating it is when expectations aren’t met, especially after taking the time to submit documentation and payment in good faith. Please allow us to offer some clarity around the process.
As part of our legal obligations (including compliance with anti-money laundering regulations), we are required to carry out checks to verify the identity and legitimacy of all clients before we can activate a Virtual Office service. Instances where we are unable to proceed with account setup are rare, but may occur if the information presented to us or information we gather during our checks falls below our acceptability criteria or breaches our terms and conditions.
In cases where an application is not successful, our terms and conditions outline that an admin fee may apply. The refund issued reflects the time and resources already committed to processing and verifying your application.
That said, we never want a customer to walk away feeling dissatisfied. We’ve only been provided with a first name and, as such, are unable to locate your account to confirm specific details but we’d really welcome the chance to speak with you further if you’d like to discuss your experience or feel that any part of the process hasn’t been clearly explained.
Please don’t hesitate to get in touch directly. We’d be happy to review this further with you.
The best virtual space
The best virtual space I’ve used to date, staying with them for another year. They are efficient and delivered as promised. No issue whatsoever 💯on point at all time.
May 12, 2025
Unprompted review
Reply from Virtual Headquarters
Thanks so much for the awesome review! We're so glad to hear you're happy with the service and sticking with us for another year, that means a lot. It's great to know everything's been smooth and on point for you!
Totally Reliable Service
Not only is this service totally reliable the Sales Staff are very helpful if you have any qustions. Cannot rate more highly and one can use them with total confidence.
May 9, 2025
Unprompted review
Reply from Virtual Headquarters
Thanks so much for the lovely review! We're really glad to hear you’ve found the service reliable and that our Sales team has been helpful. It’s great to know you feel confident working with us, we really appreciate the support!
Providing a great service as always!
May 8, 2025
Unprompted review
Reply from Virtual Headquarters
Thanks so much! We're really glad to hear you're happy with the service—we love having you with us and truly appreciate your continued support!
I have used Virtual Headquarters for… Virtual Office Address & Telephone Service
I have used Virtual Headquarters for several years and continue to be impressed by their professional and efficient service. Very happy to recommend!
April 28, 2025
Unprompted review
Reply from Virtual Headquarters
Thanks so much for your lovely review! We're really glad to hear you've been happy with our service over the years—it means a lot to us. It's great to know you'd recommend us too! We're lucky to have such loyal customers like you.
I can honestly say the experience I…
I can honestly say the experience I received from Virtual Headquarters far exceeded my wildest expectations. Given I was a pain in the ass with all my questions and complications - they had every right to try and get rid of me. But they didn't ... they went out of their way to help me promptly and with answers that made my life much easier. I cannot recommend them enough.
April 16, 2025
Unprompted review
Reply from Virtual Headquarters
Wow – what an awesome review! Thanks so much for taking the time to share this. You were not a pain at all – we’re always happy to help, no matter how many questions come our way 😄
Really glad we could make things easier for you, and we seriously appreciate the kind words and recommendation. As always if we can support you with anything else going forward please feel free to get in touch.
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