Virtualescaping Reviews 

110
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers had a great experience with this company. Reviewers warmly praise the engaging puzzles and deeply immersive themes that provide fantastic entertainment for families and friends playing together. Customers also appreciate the convenient ability to play across multiple devices seamlessly and find the online purchasing process entirely straightforward. However, some people mentioned technical glitches, such as audio troubles and issues with loading videos or pages correctly during gameplay. Others also noted that certain hints could sometimes be confusing or less intuitive when trying to solve the more difficult puzzles. Some reviewers felt that a few rooms lacked a cohesive story or occasionally required too much random guessing to progress.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting fun gameplay, engaging family time,... See more

Product

Customers consistently note positive experiences with product, highlighting engaging and challenging puzzles... See more

Website

Users describe ambiguous interactions with website experiences, as reviewers express great delight playing... See more

Quality

Customers had positive experiences with quality, expressing delight at the impressive production values,... See more

Application

Reviewers highlight ambiguous aspects of application performance, expressing delight over the digital escape... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We enjoyed playing Murder in the Alley, Echoes of the Asylum and Artefact Isle. They do test your way of thinking and nothing is obvious. Because we don't set the time challenge we take our time, re... See more

Rated 4 out of 5 stars

We played a few virtual escape rooms and had fun spending time as a family. Although we enjoyed all three rooms (murder in the subway, the school escape, and the asylum), there was definitely a quali... See more

Rated 4 out of 5 stars

I play escaperooms virtually with a friend on the other side of the country so we are always looking for something new. Between us we've purchased all the current games and are waiting for a goo... See more

Rated 4 out of 5 stars

Great fun for distance family time! Purchased the nightfall trilogy for NYE family time, and it was a blast! Only downside- some of the cut scenes didn’t load on our iPads, but there were warnings t... See more


3.9

Great

TrustScore 4 out of 5

110 reviews

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No recent history of asking for reviews

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Replied to 41% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(110)

106 reviews in the last 12 months

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Rated 4 out of 5 stars

Good Game - We Think It Could be Better

We played our first virtual escape room game from this company and it was fun. Merlin’s Castle is one of the easy titles and was pretty straightforward but it took us over three hours. We’re not new to escape rooms (live and virtual) so we think taking so long for this game was a combination of overthinking some of the puzzles and some of the graphics being a little dark for easy interpretation. We got this game as part of a bundle so we’ll see how fair the more difficult escape rooms are from Virtual Escaping. There’s no question that Merlin’s Castle was a fun game but we think it could have been better for us with some changes. We’ll keep playing. Fingers crossed.

April 18, 2026
Unprompted review
Rated 4 out of 5 stars

It was a pretty fun experience

It was a pretty fun experience! Great long distance date night. One star off for having an unsolvable stage due to incorrect answers but the hint fixed that. I would recommend it!

March 20, 2026
Unprompted review
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Rated 1 out of 5 stars

Merlin Castle; very dissapointing

we did the Merlin Castle escape room, it was beyond disappointing. The opening video did not work (which I gather from other reviews happen regularly) so we were launched straight into the game without backstory.
The game is a series of combination locks. The only variation is that some of them involve letters or symbols rather than numbers. The clues/riddles to solve them are very badly written (I suspect AI had a hand in these). In one case there was a mistake in the provided clue, so that puzzle was unsolvable without resorting to brute force or asking for a hint (which just gave the answer).

April 4, 2026
Unprompted review
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Reply from Virtualescaping

Thank you for taking the time to share your experience. We’re really sorry to hear that Merlin’s Castle didn’t meet your expectations — that’s never the experience we aim to deliver.

We’d like to clarify a couple of points, just to better understand what may have happened here. Issues with the opening video are certainly not something that occur regularly, and we take that very seriously when they do. Additionally, Merlin’s Castle is not designed around combination locks, which makes us wonder if there may have been some confusion with a different game.

Regarding the puzzles: Merlin’s Castle was created well before the rise of AI-generated content, and everything in the game has been carefully designed and tested by our team. That said, if there was indeed a mistake in one of the clues, we would really want to investigate that. The game is played very frequently and is one of our more popular experiences, so we’re not currently aware of any issues like this.

Could you please reach out to us directly with a bit more detail about what you encountered? We’d genuinely appreciate the chance to look into it and make things right. Thanks again for your feedback, it helps us improve.

Rated 5 out of 5 stars

This was soo much fun

This was soo much fun! My cousin and I have been on an online escape room kick, and we both agreed that Artifact Isle was SOO fun and the best one we’ve done! We just completed Underground Murder and have two more waiting for us tomorrow!

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Great for long distance relationships

My wife and I have done a 3 different escape room through this company. We have found most of the experiences fun and challenging. My wife seems to have a bit of a better experience utilizing her laptop. I have had a few issues using my IPad (which i was made aware of before purchasing. All in all great way to spend a few hours with your family and friends.

March 22, 2026
Unprompted review
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Rated 4 out of 5 stars

We've played The Asylum and Detention…

We've played The Asylum and Detention and really enjoyed both. The graphics are great, gameplay is very smooth and the puzzles are challenging without being too frustrating. The in-game chat is REALLY nice! It makes it simple to have other players join the game from anywhere so sharing info is easy. We really like that each player can explore on their own and anything they find or unlock pops up on all screens so players are always aware when something is discovered or solved but aren't bogged down by or limited to only what the team leader is doing. The only thing that was a little bit frustrating was that the cursor sometimes wouldn't highlight some of the small things we were supposed to be able to click on so there was some backtracking. Overall, a great experience and a cool way to do something entertaining with friends and family. We'll definitely recommend it!

March 8, 2026
Unprompted review
Rated 4 out of 5 stars

We purchased Merlin's Castle Escape…

We purchased Merlin's Castle Escape Room as a bit of family fun over the holidays as the weather was rubbish. The kids loved trying to decipher the puzzles and messages hidden within various book.

One of the best Escape Rooms we have done together, certainly not easy but not so difficult you lose interest.

Highly Recommend!!

February 16, 2026
Unprompted review
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Rated 2 out of 5 stars

Merlin's Castle experiece so-so

We did Merlin's Castle. There was no way to communicate other than Chat. For half of the hour, my screen was so dark I could barely see anything and then I got a Sign into Merlin's Castle screen in the middle of the game and everything brightened up. We could not possibly have gotten through to the end without hints. It was so hard to figure out what was going on we had to be lead through the entire thing. Way late in the game, the hint told us to get something out of the Book and it was about 10 screens ago. We could no longer access it. Not a very user-friendly interface.

February 22, 2026
Unprompted review
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Reply from Virtualescaping

Hi there,

Thank you for your feedback. We’re sorry to hear that Merlin’s Castle didn’t provide the experience you were hoping for.

In addition to the in-game chat, there is also a built-in video call option, and many teams choose to use external tools alongside the game. We understand that this may not have been clear during your session. The brightness of the game can also be adjusted in the settings, which can help make details easier to see.

It’s also possible to return to previously visited screens at any time during the game, so you can revisit earlier clues if needed.

We appreciate your comments about navigation and the hint system — thank you for taking the time to share them.

Kind regards,
Team Virtual Escaping

Rated 5 out of 5 stars

These escape rooms are great

These escape rooms are great. Very challenging. We did one with a group of people in the same room. And we have done a few using the in game video chat. The video chat works amazing. The games and graphics and puzzles were very well done. Highly recommend to buy and try it out!

February 21, 2026
Unprompted review

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