Vision Express Reviews 351,183

Kieran, manager in the Glasgow Fort Branch and his team deliver fantastic service and I would recommend his branch 100%

I find Vision Express are always outstanding for their service. They see you come in (excuse the pun) and make you feel welcome. They get straight on with their service and they are thorough. New technology is improving the quality eye tests they offer.

Have been with vision express for years and have been very happy with all and glasses are brilliant as is their staff and treatment

It was relaxed informative and pleasant

Great experience, staff were very helpful and reassuring, excellent service and great care

I paid £430 for a sunglass with prescription on 27 April. Two weeks later with no updates I visited the store. That’s when they said sorry RayBan can’t make it because of my astigmatism. So they updated me only after I waited and went there. Then I put it on hold to think and went another day and spent 1.5hours to place an order with vision express glass but the lady just could not place the order. Having waited for more than an hour to place the order I left saying please can you let me know upon successful placement of the order. One week passed no communication. Went in, narrated the whole issue and someone said she can confirm an order has been placed. Another week passes and I call up to say what’s the status. They say no status unfortunately and the order was placed on 27 April. At that point I realised I have spent hours to get a sunglass and we are back to square one. So no one really updated all the communications we had. Obviously I said can you please connect to your manager and I was put on hold for 30 minutes, and then someone picked up but instantly got disconnected without speaking a word. Since then I have been trying to reach out and it’s an absolutely shambolic call centre or something which never picks up. So now I have to go back to the store again being a busy professional to figure out what to do with this order after having spent hours behind this. I am not sure how are they running this super inefficient service in 2026 when productivity and AI are key. Really really disappointed.

Friendly staff, knowledgeable and professional.

Good on line experience ordering contact lenses
Good in store experience Appointment next day after initial visit
Thoroughly professional service throughout thank you

Very friendly staff who treated me with respect. There was no pressure to purchase their glasses unlike their competitors. Everytime you go to SS you need new lenses which seems a bit strange? My eyesight hasn’t changed for the last three years at vision express. You do the sums!

I went for a regular eye test and the optometrist saw I had a small tear at the back of my retina. She said it was an emergency and should be treated as such. The following morning a phone call by the hospital asked me to go that afternoon for laser surgery.Complete success. Extremely grateful to the the lady at Vision Express. Thankyou

Lovely, friendly, helpful staff.
Went above & beyond to help
purchase new glasses

Thanks to the vision express staff, in particular Gabija and Beauty who were very helpful. I even got a discount on my glasses which I'm pleased about. Great service overall.

Brilliant service and staff lovely and helpful

My first visit to vision express and it will not be the last. The staff are very helpful in all my needs. Excellent service thank you

Optician was very thorough, explaining the condition of my eyes. The frames I chose were not satisfactory and on returning them to the store there was absolutely no problem resolving the issue. I now have a perfect replacement. So if there is an issue Vision Express will deal with it very satisfactorily

Great service - patient and knowledgeable contact lens optometrist ( Stuart)

Top marks to Humairaah, Jeanette and their colleagues at the Wakefield branch, who gave an excellent service and helped me to the right solution for my new spectacles

Customer service was excellent from beginning to end of the appointment.Staff polite courteous and nothing was to much trouble for myself as the customer.
The eye test was completed without the customer rushed in anyway.When it came to making a choice on glasses the customer adviser was patient kind and offered advice when required.

I visited my Vision Express in Braintree to see if they could repair my sunglasses. I did not have an appointment but they quick to have someone with me to help. A friendly and very helpful member of the team, (I think her name was Hollie), repaired my sunglasses and gave me some useful product information about the Meta Sunglasses.