VistaPrint USA Reviews 

7,526
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,570 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally helpful and supportive the staff is when resolving unexpected problems or design mistakes. People also deeply appreciate the fast service, reliable delivery, and the wonderful quality of the customized items they order. However, some customers also noted frustrating experiences regarding unexpected shipping delays and late package deliveries. A few reviewers experienced major issues with tracking down missing orders or receiving unhelpful responses from support representatives. Other consumers mentioned that certain products occasionally arrived with minor defects or printing errors that required additional time to fix properly.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Users describe positive interactions with customer service, often praising prompt, caring, and efficient... See more

Product

Reviewers highlight ambiguous aspects of product, with many long-time consumers praising the high quality and... See more

Order

People report ambiguous experiences with order processes, as opinions are divided regarding reliability. On... See more

Service

Reviewers mention positive feedback about service, frequently highlighting prompt assistance, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Vista Print for years for small, customized projects like note cards and invitations. We used Vista Print for my daughters wedding - everything from Save the Dates to table and seating ass... See more

Company replied

Rated 5 out of 5 stars

The Visa Print designer very quickly changed the color of my presentation folder and added back some design elements. I love Vista Print. Order all our biz cards, personal note cards, presentation... See more

Company replied

Rated 5 out of 5 stars

I was having trouble with the custom vinyl banner feature where it says we can enter our own custom size but so i reached out to the chat support and spoke to Kieth. He did a awesome job helping me un... See more

Company replied

Rated 5 out of 5 stars

I had one postcard missing from my order, but Vistaprint resolved the issue very quickly and made sure my concern was taken care of. I’ve been working with Vistaprint for years and have always appr... See more

Company replied


Company details

  1. Digital Printing Service
  2. also in
  3. Business to Business Service
  4. e-Commerce Service
  5. Graphic Designer
  6. Prints and Signs Store
  7. Promotional Item Store

Written by the company

VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in. We offer a wide range of customizable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want. When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

There's no business like your business.

Written by the company

At Vista, we love that about you. We’re here to help you and your business stand out, from print to design to digital. If you can dream it, Vista can help you create it.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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4.5

All reviews

(7,526)

2,415 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This review is for Schlitz

This review is for Schlitz, a Customer Care Specialist who was incredibly helpful and reliable. Very pleased with the service received.

September 11, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your wonderful feedback! We’re delighted to hear that Schlitz was incredibly helpful and reliable. We’ll be sure to share your kind recognition with Schlitz and the team.

Rated 5 out of 5 stars

The Visa Print designer very quickly…

The Visa Print designer very quickly changed the color of my presentation folder and added back some design elements.
I love Vista Print. Order all our biz cards, personal note cards, presentation folder and mailing envelopes. Their service if fast, efficient and reliable.
I recommend very highly!
Marianne Mason, Cordell Hull Foundation, New York City

September 11, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for the wonderful feedback and recommendation. We are delighted to hear that our designer was able to quickly make the changes you needed and that you love the results. It means a lot to be trusted with so many of your business and personal printing needs. We truly appreciate your continued support.

Rated 5 out of 5 stars

Jael was very helpful in answering our…

Jael was very helpful in answering our questions during the ordering and design process.

September 10, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for the 5-star review. We're thrilled to hear that Jael provided such helpful support during your ordering and design process. We'll be sure to pass along your kind words to her. Thank you for choosing VistaPrint, and we look forward to working with you again.

Rated 5 out of 5 stars

Vistaprint cares

I had a delay on an order that I expected from vista print and they took care of it for me in one chat. Session

September 10, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for taking the time to leave us a 5-star review.

We are thrilled to hear that our customer care team was able to resolve your delivery delay quickly and efficiently in a single chat session. Providing fast, hassle-free support is always our goal, and knowing we were able to make things right for you means a lot to us.

We truly appreciate your support and look forward to working with you on your next project.

Rated 5 out of 5 stars

Excellent customer service

Fantastic first-time experience. Our t-shirt sizes arrived and we noticed they ran small, and VistaPrint worked with us to remedy the situation quickly and effectively. Very happy with our order now, big kudos to their customer service team.

September 10, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We’re glad to hear that, despite the sizing issue, our customer service team was able to help resolve the situation quickly and effectively. We truly appreciate your support and the kind words!

Rated 5 out of 5 stars

I love Vistaprint and staff!

I love Vistaprint and appreciate all you do for my nonprofit organization and me. April Mary helped me with my order today. She is so professional and delightful to speak with! She has helped me in the past as well and always knows exactly what to do when I have questions about my orders. Thank you os much!

September 10, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your feedback. We're so happy to hear about your positive experience and that our team member provided such professional and delightful assistance.

Rated 1 out of 5 stars

Charging twice!

Learned that when I received my credit card statement VISTA has doubled the charge for my business card order. I received the cards but I'm being charged twice, called the contact on my statement and the individual says I was only charged once - I ask to speak to a supervisor which she could not provide, this is illegal! I am in the process of pursuing, please beware.

August 11, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your review submission. We are sorry for the experience you've had. Upon reviewing the account, we saw that two different orders were placed for business cards on the same day. Our checks show that you have since reached out to customer care, and they were able to resolve the matter with you. Feel free to contact us again directly for any additional assistance.

Rated 1 out of 5 stars

I am very disappointed…

I am very disappointed with this company. I place an order on September 1st for invitations and certificates for my son's birthday party on the 19th. I requested expedited shipping of the invites to be received on the 4th. All products on my order had delayed production. I reach out about the invitations on September 6th I spoke with someone through their chat feature I was told he could not see why it was delayed and had to escalate this he would reach out by email. On September 8th I still had not received a follow up. I reached out again the person that helped me said production was started and I should receive the invites the 10th or 11th, I made sure to check in on the certificates as well to make sure they would be here for the party since they had the production delay status as well the person confirmed everything was ok. Today (the 10th) I reachd out again just to be sure everything was on track to be told I wouldnt receive my invites until the 15th at the earliest. That is 4 days before my son's party. I canceled my order and will not be using this company again. This caused alot of unnecessary frustration.

September 6, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for reviewing your order. We are very sorry for the issues encountered with the delay in the delivery of the invitations and certificates you ordered. We understand your disappointment, as this is not the experience we want you to have. It really saddens us that you had to cancel the order because we were unable to deliver the items within the expected timeframe. Please note that we'll be looking into the matter so that we can prevent a future occurrence.

Rated 5 out of 5 stars

I've used them for 20 years

I've used them for 20 years. John Lester totally glammed up my business card tonight. VP never fails me! Great customer service!

September 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for your continued support over the past 20 years! We’re thrilled to hear that John Lester was able to give your business card the perfect touch and that you’ve consistently had great experiences with VistaPrint. We truly appreciate your loyalty and kind words, and we look forward to serving you for many more years to come!

Rated 5 out of 5 stars

John from customer service

I had an issue with my order and John was able to help me. One of the best customer service I've had in some time.

September 10, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We are thrilled that John was able to assist you and resolve your order issue quickly. Providing exceptional support is always our top priority, and we will be sure to pass along your kind words to John. Thank you so much for taking the time to share your feedback.

Rated 5 out of 5 stars

Solid customer support.

Mediea G helped right my order when I'd encountered shipping troubles, and really made this experience a lot better in the long run. Thank you Mediea!!!

September 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for the wonderful review. We are delighted to hear that Mediea G was able to turn your experience around and help resolve those shipping troubles quickly. Providing helpful, dedicated support is always our goal, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Amazing customer support

Had a printing issue with a recent delivery of shirts, their support team resolved the issue very quickly and didn't give me a hard time. It was very straightforward and easy to use. I will be ordering from them again!

September 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for the fantastic 5-star review.

We are thrilled to hear that our support team was able to resolve your shirt printing issue quickly and hassle-free. Making things straightforward and easy for our customers is always our top priority, so knowing we delivered a great experience for you truly means the world to us.

We greatly appreciate your loyalty and look forward to working with you on your next order.

Rated 5 out of 5 stars

10 years working with my favorite Print Service!

I have used Vista Print for over 10 years, under two different accounts. One for my business and one for personal needs such as Holiday Cards. I am always very pleased with the products I receive. The design and editing process is easy. Selections are plentiful and the customer service is exceptional! Prices are good as well. HIGHLY RECOMMEND!!%

September 8, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for sharing your wonderful review. We acknowledge your feedback and are incredibly grateful for your loyal support over the past 10 years across both your business and personal accounts.

We are thrilled to know that you enjoy our design tools, product selection, pricing, and customer service. It is a absolute pleasure to serve you, and we look forward to working with you on your next holiday cards and business projects.

Rated 1 out of 5 stars

Since it chaged ownership this is…

Since it chaged ownership this is really bad

September 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for taking the time to post your review. We acknowledge your feedback and are very sorry to hear that your experience did not meet your expectations.

We would like to know more about what happened so we can assist you and make things right. Please reach out to us directly via email at NAreviews@vista.com or contact our Care Team at 1.866.207.4955 so we can look into this for you right away.

Rated 5 out of 5 stars

Nicole J went above and beyond helping…

Nicole J went above and beyond helping me adjust my design and get it perfect, she could not have been more helpful and she is one of the big reasons I come back to Vistaprint time and time again, the customer service is top notch!

September 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for your wonderful feedback! We’re thrilled to hear that Nicole went above and beyond to help perfect your design. We truly appreciate your continued support and are glad our customer service keeps you coming back!

Rated 5 out of 5 stars

Great customer service and very easy to…

Great customer service and very easy to use

September 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

We’re glad to hear you had a great experience with our customer service and found the process easy to use. We truly appreciate your support!

Rated 1 out of 5 stars

They steal from you

I have used Vista print for many, many years and unfortunetly I cannot trust them anymore. They canceled an order I made and never refunded me. If I didn’t log into my account, months later, and call customer service, they would have kept my money. This has happened twice already! I recommed you find another company. This one is crap.

August 27, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for your review submission. We are so sorry to hear that your order was cancelled and no compensation was issued. Normally, when an order is cancelled, we send a direct email stating the reason and what needs to be done to fix it. Your response would then see us resolving the issue with you. We are not sure what happened, but we can assure you that this is not the experience we want you to have, nor do we want you to lose confidence in our service. We'll definitely be looking into the matter to see what went wrong and put things in place to prevent a future occurrence.

Rated 5 out of 5 stars

I created some business cards on 9/8/26…

I created some business cards on 9/8/26 had the shipping set for 9/23 and then realized I needed them sooner. I contacted vista print via there chat and was connected to customer service representative Ellen T. Joyce.
We connected on 9/9/26 at 8:29am.

She assisted me by reviewing my order then offered me dates for for 9/17 and 9/20. She then showed me how to cancel my current order, so that I wouldn't have to pay additional money for expedited shipping.

Ellen walked me through the process and credited my account. Her assistant was invaluable, precise and organized.

Thank you Ellen

September 9, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you for sharing your positive experience. We're delighted to hear that our customer service representative was able to assist you efficiently with your business card order, especially with the expedited delivery and the cancellation process.

Rated 5 out of 5 stars

Mistake corrected and better design created!

I made a mistake on my order and Windy was able to locate my order, make the necessary adjustments and created a better design then what I had. I just knew I was going to have to reorder my signs and pay again, but thanks to Windy she was able to save the day.. can’t wait to get my signs. This is my 3rd order and it won’t be my last. Very pleased with Vista Print Service. D. Robinson

September 8, 2026
Unprompted review
VistaPrint USA logo

Reply from VistaPrint USA

Thank you so much for your wonderful 5-star review, D. Robinson! We’re thrilled to hear that Windy was able to assist with your order, correct the mistake, and help create an even better design for your signs. We’ll be sure to share your kind words with Windy and the team.

We truly appreciate your continued support and are delighted to hear this is your 3rd order with VistaPrint. We can’t wait for you to receive your signs, and we look forward to helping bring your future projects to life!

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