Vitality Medical Reviews 

50,176
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 7,377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very easy to navigate, making it simple to find, select, and order specialized medical supplies. Shoppers also appreciate the affordable pricing structures and exceptionally fast delivery times for essential products. However, some customers also noted frustration when discovering after completing their purchase that certain items required a prescription without prior notice. A few reviewers experienced unexpected shipping delays, backorders, or difficulties with receiving order confirmations and tracking updates. Others mentioned complications involving additional shipping fees charged across multiple items or confusing product sizing options.

What people talk about most

Order

Users describe positive interactions with order, highlighting smooth experiences and fast delivery times.... See more

Product

Reviewers mention positive feedback about product quality, noting items are affordable, as described, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredibly fast shipping... See more

Price

Reviewers highlight positive aspects of price, frequently praising the affordable and competitive rates... See more

User experience

People report positive experiences with user experience, noting that the website and app are easy to navigate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that you can go to your previous orders to get the right description on something. The only problem I run into when ordering is that it is getting harder to find McKesson items

Rated 4 out of 5 stars

Difficulty placing order. Jumping around on the product I wanted. Difficult in determine what was in each package. Finally went for most expensive. Hope it works.

Rated 5 out of 5 stars

Good search engine, good selection. You could improve lexing in the search engine (i.e., cross referencing common misspellings to produce accurate results >> e.g. cude would find Coude). Also, adding... See more

Company replied

Rated 5 out of 5 stars

Everything I ordered came in very fast, in perfect working condition. I'm a Phlebotomist and I only ordered one box of 23 g straight needles already attached to a holder and a box of lavender EDTA vac... See more

Company replied


Company details

  1. #21 of 32 best companies in Medical Supply Store
  2. #27 of 38 best companies in Medical Equipment Supplier

Written by the company

The leader in quality medical supplies, home medical equipment and health care products. Make Vitality Medical your first choice for purchasing discount medical supplies for you and loved ones. Fast shipping and low prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

50K reviews

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4.4

All reviews

(50,176)

7,050 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unreliable

A little pricey for me. But, I prefer these and they're hard to find. Changed my mind. After agreeing to pay an extraordinary price, I called for shipping status and my product is on backorder. THAT WOULD HAVE BEEN NICE TO KNOW!! I BETTER GET A FULL REFUND WITH THE EXTRA I PAID FOR QUICK SHIPPING!

August 29, 2026
Rated 5 out of 5 stars

Great prices, fast shipping

I love ordering my needles from this company. The prices are better than Amazon and shipping is incredibly fast. Very affordable, this is my second purchase and I'll definitely purchase again

August 28, 2026
Vitality Medical logo

Reply from Vitality Medical

We're so happy to hear you're pleased with our needle prices and incredibly fast shipping! It's wonderful to know you find our products affordable and that you'll be purchasing from us again.

Rated 5 out of 5 stars

The shopping was easy

The shopping was easy. The site layout was cleaned and easy-to-use navigate. The payment processing was also very easy.

August 29, 2026
Vitality Medical logo

Reply from Vitality Medical

We're so glad to hear that you found our site easy to navigate and that your shopping experience, including payment processing, was straightforward and simple! Thank you for your kind words.

Rated 5 out of 5 stars

It Was The Best Price To Find Care…

It Was The Best Price To Find Care Briefs For Mom And Auto Ship Is Excellent And There's Delivery Rigth To Her Location

Thank You

August 29, 2026
Vitality Medical logo

Reply from Vitality Medical

We're so glad to hear that you found the best price for care briefs for your mom and that our auto-ship and direct delivery service is working out so well for you. We truly appreciate your kind words!

Rated 5 out of 5 stars

They have a wide variety of medical…

They have a wide variety of medical supplies and they are pretty decent on the pricing as well as delivery and communication throughout the process! Thank you so much!!

August 17, 2026
Vitality Medical logo

Reply from Vitality Medical

We're so pleased to hear that you appreciate our wide variety of medical supplies! It's wonderful that you found our pricing, delivery, and communication to be decent throughout the process. Thank you for your kind words!

Rated 5 out of 5 stars

Cannula

Great product

August 29, 2026
Vitality Medical logo

Reply from Vitality Medical

Hello, thank you for the positive review! We are so happy to hear you are pleased with the item and that it works well for you. We appreciate your feedback, have a wonderful day!

Rated 5 out of 5 stars

Wonderful live customer service

Wonderful live customer service. No bots! Loved that!
Thank you!

August 29, 2026
Vitality Medical logo

Reply from Vitality Medical

We're so happy you appreciated our live customer service and the personal touch! We value your feedback.

Rated 5 out of 5 stars

I had an urgent need for a specific…

I had an urgent need for a specific medical supply and I knew that if I turned immediately to Vitality Medical and explained what I needed and the urgency involved, I would indeed get that super service that I needed in this instance and that only Vitality Medical would be able to fill the order. Sure enough, I explained my situation and they indeed did have the product that I needed and they could ship it out within hours of my request. I did receive the product within two days where normally I would not expect to receive it within a week.
If you want a super product, shipped to you at once, look to Vitality Medical. They fill that need ever time.

August 26, 2026
Vitality Medical logo

Reply from Vitality Medical

We are so pleased to hear about your positive experience with us, especially during an urgent situation. It is wonderful to know that we were able to provide the super service and quick delivery you needed for your medical supply. We truly appreciate you recognizing our commitment to fulfilling your needs every time. Thank you for your kind words and for recommending us!

Rated 5 out of 5 stars

-excellent selection

-excellent selection
-fast shipping
-good products

July 25, 2026
Vitality Medical logo

Reply from Vitality Medical

We're happy to hear that you appreciated our product selection, quick shipping, and good products. We appreciate your positive feedback.

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