Item not received. I was told a replacement would be sent about a week ago but no sign of any new order or tracking numbers etc. Theeir choice of delivery courier InPost (was Yodel but changed their n... See more
Company replied
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See what reviewers are saying
I found Vitality Synergy a month or so ago for Magnesium and genuinly this tablet really does what it says it does. I sleep better, my IBS has completely settled down and far less cramps. I ordered... See more
Company replied
I like this company because their vitamins are clean no bulking agents and other substances that a lot of other makers put in their products. Prices are reasonable and delivery very quick will be usin... See more
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Excellent Service from start to finish Product arrived in 2days. I only order once a year and very happy to receive a reminder
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Company details
- Vitamin and Supplements Store
- also in
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbal Medicine Store
- Pharmacy
About VitaminExpress
Written by the company
Your Trusted Nutritional Partner
At Vitamin Express, we believe that better health starts with informed choices. For over 20 years, we've helped customers across Europe find premium vitamins, minerals and nutritional supplements they can trust. Our carefully curated portfolio combines high-quality products with science-backed expertise, making it easier to choose the right nutritional support for every stage of life.
We're more than an online supplement store. Our team is dedicated to helping you make informed health decisions through trusted advice, educational content and exceptional customer support. Whether you're looking to support your energy, immunity, gut health, longevity or everyday wellbeing, we're here to support your journey.
From carefully selected products and fast delivery to our 100-day money-back guarantee, every part of the Vitamin Express experience is designed to give you confidence in every purchase.
Why Customers Choose Vitamin Express
Expert Choice
We carefully curate premium vitamins, minerals and nutritional supplements that meet our high standards for quality, transparency and effectiveness.
Expert Advice
Our team combines science-backed knowledge with trusted educational content and dedicated customer support to help you make informed health decisions.
Express Experience
From seamless shopping and fast delivery to our 100-day money-back guarantee, we strive to provide an experience our customers can rely on every time they shop with us.
Unser Versand
Gratis Versand & Rückversand & kurze Versandzeit
Profitieren Sie von unserem kostenlosen Versand sowie dem Rückversand, damit Sie kein Risiko eingehen.
Zudem beträgt die Lieferzeit lediglich 1-2 Werktage.
Contact info
4.0
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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All good.........................
March 11, 2026
Good quality supplements
Good quality supplements. You'll notice the difference immediately.
March 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered some vitamins which never…
I ordered some vitamins which never arrived. I chased multiple times and was Given various excuses. I have now been told it was left outside on the porch of a block of flats in central london. It’s not been delivered and never received. Rather than trying to locate and refund, they have said I need to contact the delivery company. It’s not my duty to deal with items that were never delivered. It’s cost me lots of money and they Are refusing to refund my money for items never received. Horrendous customers service. Never order with this company. Still waiting for my refund.
March 9, 2026
Unprompted review
Reply from VitaminExpress
Dear Customer,
Thank you very much for your review.
We are sorry to hear that you are dissatisfied with your order. According to the tracking information, the parcel has been marked as delivered by the delivery service. As delivery is handled by an external courier, we recommend that you contact them directly to find out where the parcel is.
We would, of course, be happy to assist you with this – please contact our customer service team with your order details so that we can look into the matter together and find a solution.
Kind regards,
Tanja
Vitamin Express
Customer Service
I had ordered some vitamins and the…
I had ordered some vitamins and the expected delivery date was 3rd March, nothing received and each time I email they apologise and thank me for my patience.
No updates other than responses to my emails.
If you need vitamins I wouldn't rely on this company.
February 25, 2026
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
Unfortunately, there has been a slight delay. However, your parcel should be delivered within the next few days.
We apologise for any inconvenience caused.
Kind regards,
Tanja
Vitamin Express
Customer Service
Very poor service
Terrible service. My product failed to arrive as promised and there was no information provided to advise of a delay. When I chased twice the company were not able to provide an expected date for delivery. I have requested a refund and hope that I will get my money back very shortly - watch this space.
February 24, 2026
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
Unfortunately, there was a slight delay. We have received your cancellation and have already refunded the amount to you.
We apologise for the inconvenience.
Kind regards,
Tanja
Vitamin Express
Customer Service
AlgacalHaven’t yet received order which was…
Haven’t yet received order which was due on 24th February.
February 19, 2026
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
Unfortunately, there is a slight delay in shipping. Your parcel will be dispatched as soon as possible.
Please bear with us a little longer.
If there is anything else we can do for you, please contact our customer service team.
Kind regards,
Tanja
Vitamin Express
Customer Service
They have all the vitamins and…They have all the vitamins and supplement brands
They have all the vitamins and supplement brands that I couldn't find in the Norwegian pharmacies. I bought it on Friday and got it delivered the next Monday. Everything was as expected. I totally recommend it!
February 19, 2026
Reply from VitaminExpress
Hi, Thank you for your feedback. We are happy to be able to help and contribute to a better quality of life. Wishing you a continued nice day and week. Best regards, Vitamin Express
Unacceptable delay. Poor service.
Got an email the next day saying the Magnesium I purchased was now unavailable (...it wasn't when I paid the money) and they would not have it in stock for at least 2 weeks. Further down in the wordy email it stated that they would then try and send it at the end of the month (i.e. 4 weeks later)... then having spoken to them they said it might be sent by end of 1st week of next month (i.e. 5 weeks later)
Due to MASSIVE inconvenience I asked for a reasonable discount for next purchase. They declined me a discount code and said they would give me a refund instead.
So... I took the refund and bought my Magnesium from NutritionGeeks instead.
Since they deigned at least to give me a refund... I have changed my 1 Star rating to 2 Stars... but that's it!
Very disappointed with VitaminExpress :(
February 27, 2026
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
We appreciate you taking the time to share your experience with us. We sincerely apologise for the inconvenience caused by the delay in delivery of your magnesium purchase.
We understand that the originally stated availability did not match the actual delivery time and that this caused frustration. Our goal is always to provide transparent information about orders, and we take your feedback very seriously in order to better avoid such situations in the future.
We are pleased that the refund ultimately provided a solution, even though we were unable to fulfil your request for a discount code. We regret that this did not provide the compensation you desired and understand your disappointment.
We hope that you will give us another chance to convince you of our service in the future. If you have any questions about orders or products, our customer service team is always happy to help.
If there is anything else we can do for you, please contact our customer service team.
Kind regards
Tanja
Vitamin Express
Customer Service
Have been ordering vitamin D and K2…
Have been ordering vitamin D and K2 from this company for a while now and I have no problems, order comes quickly and feel so much better taking these
February 25, 2026
Unprompted review
Quality perfect condition
The courier was very cheerful and respectful of property closing gate. The items were packed very well and package was in perfect condition. Items inside all in perfect condition. Not started these yet.
All excellent for me. Well worth using this company quality quick delivery in perfect condition. Regards bernadette
February 10, 2026
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
We are delighted to hear that you are so satisfied with us.
If there is anything else we can do for you, please contact our customer service team.
Kind regards
Tanja
Vitamin Express
Customer Service
A good company but let them go for now…
A good company but let them go for now because I can't afford all the organic products available.
June 1, 2025
The delivery left my product in the trash can, it's unhygienic.
.I liked how quickly they sent me the product, but what I didn't like was that the delivery person put my package in the bin of my house. He could have left my package with a neighbor or at a store near my house, not in the garbage can. It's unhygienic, and my product was vitamins.
February 10, 2026
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
We are pleased that the delivery was quick, but we would like to apologise for the manner in which it was delivered.
The fact that your parcel was thrown into the bin is by no means our standard practice. We will immediately clarify with our delivery service how such incidents can be avoided in future and ensure that parcels are delivered correctly and hygienically.
Your feedback is very important to us in order to improve our service, and we thank you for your patience and understanding.
Kind regards
Tanja
Vitamin Express
Customer Service
I ordered 02.02.2026,no email…
I ordered 02.02.2026,no email confirmation,no answer of complaint.Im still waiting for delivery but nothing.
February 14, 2026
Unprompted review
Reply from VitaminExpress
Gentile cliente,
grazie per la sua recensione.
Mi dispiace che il suo ordine non sia andato come desiderato.
La preghiamo di contattare nuovamente il nostro servizio clienti per chiarire la questione.
Cordiali saluti
Tanja
Vitamin Express
Servizio clienti
Reply from VitaminExpress
Dear Customer,
Thank you for your review.
Unfortunately, the item is currently out of stock, and you told my colleague that you would like to wait until it is available again.
Kind regards,
Tanja
Vitamin Express
Customer Service
The delivery arrived on time
The delivery arrived on time. The product is brand new and the expiry date is well in the future. Thank you.
February 2, 2026
Great product range and prices.
February 24, 2025
always reliable and good prices
January 17, 2026
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